Jobs in the United States

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Added 1 min ago
Associate Director - Cost Manager / Quantity Surveyor - Data Center Construction
Turner & Townsend
Saint Louis, MO
Turner & Townsend is seeking an experienced Senior Cost Manager / Quantity Surveyor to support a large-scale, multi-phase hyperscale data center program near St. Louis, MO.
Added 18 mins ago
Assistant Project Manager - Eurofins Environment Testing - Arvada, CO
Eurofins US Network
Arvada, CO
Eurofins Environment Testing is searching for an Assistant Project Manager in Arvada, CO.
Added 19 mins ago
T
Collection and Mission Management
Trinzic
Colorado Springs, CO
- $155,500 to $185,800 USD / year
Backed by decades of mission success, deep expertise, and trusted partnerships, Trinzic will launch as a global organization with more than 18,000 employees supporting customers around the…
Added 19 mins ago
Network and Security Engineering Intern - 2027, Highlands Ranch, CO
Visa USA Inc
Denver, CO
…skills sets, interest, location, and teamneed. Visa's Internship Program offers a 12-week immersive experience where you'll work on impactful projects that advance Visa's mission. As a Visa…
Added 19 mins ago
2027 Sophomore Internship Program - Software Engineer Intern, Highlands Ranch
Visa USA Inc
Denver, CO
Added 19 mins ago
Technical Product/Project Management Intern - 2027, Highlands Ranch, CO
Visa USA Inc
Denver, CO
…skills sets, interest, location, and teamneed. Visa's Internship Program offers a 12-week immersive experience where you'll work on impactful projects that advance Visa's mission. As a Visa…
Added 19 mins ago
Project Systems Implementation Manager /Cost Management
Jacobs
Denver, CO
We are seeking a motivated Project Systems Implementation Manager /Cost Management in the Salt Lake City, UT area with an option of hybrid work, to support internal PM/CM teams and external…
Added 20 mins ago
Building Services Worker
Colorado Convention
Denver, CO
Added 20 mins ago
CC
Production Manager
Colorado Convention
Denver, CO
- $72,000 to $76,000 USD / year
Job Title: **Production Manager Facility: DPAC Arts & Venues **Department: **Theatrical Services Reports To: Theatrical Services Manager Supervises: Back of House Production and Labor…
Added 20 mins ago
Clinical Trial Management Support, Late Phase Metabolic Studies
Eliassen Group
Denver, CO
Our client is seeking a Clinical Trial Manager to support two Phase III global studies in the MASH therapeutic area. The role will provide hands-on operational support for monitoring visit…
Added 40 mins ago
M&A and Private Equity Managing or Senior Associate
Orrick, Herrington & Sutcliffe LLP
Seattle, WA
In 2025, Orrick was ranked Top 10 for Global and U.S. M&A Deal Volume.
Added 1 hour ago
Clinical Trial Management Support, Late Phase Metabolic Studies
Eliassen Group
Cheyenne, WY
Our client is seeking a Clinical Trial Manager to support two Phase III global studies in the MASH therapeutic area. The role will provide hands-on operational support for monitoring visit…
Added 1 hour ago
The Specialist Lead, Records & Contracts
Deloitte
Kansas City, MO
+ Ability to work productively across all levels in a large organization, including virtual and global business teams and internal clients
Added 1 hour ago
The Specialist Lead, Records & Contracts
Deloitte
Saint Louis, MO
+ Ability to work productively across all levels in a large organization, including virtual and global business teams and internal clients
Added 1 hour ago
PG
Manager, Retail Consultancy
Publicis Groupe Holdings B.V
Minneapolis, MN
- $75,050 to $107,835 USD / year
The Manager supports the Director on the development of strategic retailer media plans, and acts as a key liaison to retail vendor partners facilitating needed executional elements. The…
Added 1 hour ago
Division EHS Manager, HPD
PARKER HANNIFIN CORPORATION
Wickliffe, OH
…environment, health and safety (EHS).Will report to the general manager and work with their staff on a regular basis. In matters of EHS, will directly supervise Regional EHS Managers.…
Added 1 hour ago
Production Worker
Sonoco Protective Solutions, Inc.
Tiffin, OH
…months From a small family business to a multi-billion dollar global company, Sonoco has been changing the face of products and packaging since 1899 - all while keeping the heart of "People…
Added 1 hour ago
Manager Salesforce Applications
Advanced Drainage Systems, Inc.
Hilliard, OH
The Manager, Consumer Applications is responsible for the strategic direction, delivery, support, maintenance, and continuous improvement of the enterprise Salesforce platform and related…
Added 1 hour ago
EC
HR Manager, IT and Business Performance
Eaton Corporation
Beachwood, OH
- $130,000 to $190,000 USD / year
Eaton’s Corporate Sector division is currently seeking a HR Manager, IT and Business Performance. This position will be based at our Beachwood, Ohio location. Relocation assistance is…
Added 1 hour ago
C
Quality Manager-Data Center
CBRE
New Albany, OH
- $117,000 to $120,000 USD / year
Activate and leadimprovement initiatives with Program Manager approval.
Added 1 hour ago
Lab/Facility Chemist I
Republic Services
Canton, OH
Participates in the generation of SOPs and Work Instructions (WI), under the supervision of the Laboratory Manager.
Added 1 hour ago
IT Digital Product Manager –Supply Chain Accounting
Sherwin-Williams
Cleveland, OH
The Digital Product Manager – Planning, Inventory, Manufacturing (PMI) Finance accountable for the strategy, vision, roadmap, and end‑to‑end delivery of costing, supply chain accounting,…
Added 1 hour ago
S
Associate Energy Engineer
Siemens
Cincinnati, OH
- $62,290 to $106,783 USD / year
…are thriving. That’s why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey…
Added 1 hour ago
MT
Telemarketing Specialist - Bilingual
Mettler Toledo LLC
Columbus, OH
- $22.35 USD / hour
Added 1 hour ago
Software Engineer Senior Manager - Cross Channel Banker Platform
Wells Fargo
COLUMBUS, OH
Wells Fargo is seeking a forward-thinking, hands-on Software Engineering Senior Manager to lead the modernization of our banker-facing servicing platforms. This role will operate in an…

SR Specialist, Training and Development, Customer Operations

Johns Creek, GA, United States

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Job details

Posting language: English

Original job description

Description

The SR Specialist, Customer Operations trains, delivers, plans, coordinates, implements and evaluates learning classes and activities. This role facilitates courses offered by content experts as needs arise. The incumbent will review and modify end user documentation on an annual basis or as needed. The candidate must have a solid understanding of business operations within a contact center, Key User GBS System Knowledge, and have mid-level experience with developing other training related documents.

As an employee of Boehringer Ingelheim, you will actively contribute to the discovery, development, and delivery of our products to our patients and customers. Our global presence provides opportunity for all employees to collaborate internationally, offering visibility and opportunity to directly contribute to the companies' success. We realize that our strength and competitive advantage lie with our people. We support our employees in several ways to foster a healthy working environment, meaningful work, mobility, networking, and work-life balance. Our competitive compensation and benefit programs reflect Boehringer Ingelheim's high regard for our employees.

Duties & Responsibilities

Facilitates and delivers technical and skill training programs to end-users using appropriate tools and methods.
Assists users with efficient system navigation and utilization to meet business needs.
Manages associated training issues and risks, using standard tools and processes.
Works in collaboration with internal and external contact center colleagues to design courses and/or appropriate learning materials to support the users’ needs.
Conducts Needs Analysis with Subject Matter Experts and Client Groups to determine learning and application gaps.
Designs and develops training for application workshops.
Learns and applies principles of adult learning theory, group dynamics, group facilitation, needs analysis, program design and evaluation, and organizational change management into day-to-day practice and program offerings.
Performs end-user training using appropriate tools and methods, Online or Classroom environment for small to medium groups as well as via phone and email as defined to effectively meet business needs.
Maintains strong knowledge of Systems and Internal Processes including but not limited to GBS, Salesforce, Genesys and operational processes.
Improves or augments existing training materials as necessary.
Performs all Company business in accordance with all regulations (e.g.,EEO, FDA, etc.) and Company policy and standard operating procedures.

Requirements

Bachelor's degree Education, Business, or a discipline closely related to the pharmaceutical industry (science, industrial engineering, etc.)
Minimum of two (2) years’ experience in a lead, supervisor, or educator role in a group or project setting, with responsibilities for teaching others how to use software applications. Or a minimum of four (4) years’ experience in customer service, sales, animal health or related field
Ability to create documentation for the purposes of training new or existing learners.
Demonstrated knowledge of adult learning principles, group behavior, motivational theories, and communication techniques.
Demonstrated knowledge of principles and methods for training design and measurement of training effectiveness.
Demonstrated ability to identify complex problems and review related information to develop and evaluate options and implement solutions.
Possess exceptional interpersonal, verbal, and written communication skills to clearly present both technical and non-technical information effectively to diverse groups of people.
Excellent time management and organization skills; ability to produce quality work, quickly in a fast-paced environment.
Ability to present complex information to a variety of audiences.
Working knowledge of software applications including GBS, Salesforce, Outlook, Word, Excel, and Power Point.
Requires a knowledge/experience base in coordinating training delivery activities.
Ability to prepare own training methods without direct supervision, but will get approval from Manager and matrix Manager before proceeding.
Understands the Customer, Industry, and business trends.
Understands how to navigate, analyze, trouble shoot, and teach others to use the following systems at a Medium level: Oracle, SAP, Salesforce.com, Pure Connect, BI Connect, and other smaller systems.

Eligibility Requirements:

Must be legally authorized to work in the United States without restriction.
Must be willing to take a drug test and post-offer physical (if required).
Must be 18 years of age or older.

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More about this job

Skills

Training and development
Documentation
Collaboration
Adult education
Change management
Google Classroom
Salesforce
Pharmaceutical industry
Industrial engineering
Teaching
Customer service
Sales
Communication skills
Time management
Microsoft Outlook
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Oracle
SAP

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