Jobs in the United States

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Added 8 mins ago
UO
HVACR Operational Supervisor
University of Colorado Denver
Boulder, CO
- $34,986 USD / year
…thoughtful communication, function as the primary contact for the Operations Control Center, other trade shops and campus customers. Manage the timely ordering of materials necessary to…
Added 8 mins ago
UO
Partner and Grant Research Assistant with PhET Interactive Simulations
University of Colorado Denver
Boulder, CO
- $34,986 USD / year
The PhET team is a passionate, creative, and productive group, including STEM education, simulation, and inclusive design experts, education researchers, software engineers, quality…
Added 8 mins ago
UO
Senior Grant and Finance Professional
University of Colorado Denver
Boulder, CO
- $68,000 to $72,000 USD / year
Communicate proactively with the Finance and Business Operations Manager for large and complex proposals to ensure awareness for unit planning purposes.
Added 14 mins ago
G
Superintendent / Project Manager
GPAC
Tampa, FL
- $100,000 to $120,000 USD / year
…area. Our client is seeking a Superintendent to lead field operations and steel erection on commercial and industrial…
Added 16 mins ago
Tool And Die Manager
Aerotek
Lake Forest, IL
This hands-on Toolroom Manager role leads all tool and die operations within a precision metal stamping environment. You will ensure production lines receive high-quality, reliable tooling…
Added 16 mins ago
S
Area Executive Chef
Sodexo
DEKALB, IL
- $81,685 to $105,710 USD / year
Lead multi-site culinary operations, menu innovation, food quality, cost control, and team development. Ensure exceptional dining experiences, safety compliance, and operational excellence…
Added 16 mins ago
T
Systems Manager
TEKsystems
Schaumburg, IL
- $40 to $50 USD / hour
…transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with…
Added 16 mins ago
Credit Risk - Acquisition Strategy and Capabilities
Citigroup
Schaumburg, IL
Collaborate with Product, Marketing, Data Science, Technology, Operations, and Compliance teams to design, implement, and validate acquisition strategies across traditional and emerging…
Added 17 mins ago
T
Infrastructure Technology Project Manager
TEKsystems
Chicago, IL
- $70 to $75 USD / hour
…transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with…
Added 17 mins ago
Senior Project Manager, US Wealth Management PMO
CIBC
Chicago, IL
The Senior Project Manager is a seasoned expert responsible for the delivery of highly complex projects from end to end including initiation, requirement gathering, design, construction,…
Added 17 mins ago
Senior Manager, Safety Management System
Chicago Transit Authority
Chicago, IL
Senior Manager, Safety Management System - ( 2600007Z )
Added 17 mins ago
Consulting Manager, Life Sciences Consulting
Cognizant
Chicago, IL
Consulting Manager role in a global IT consulting environment focused on delivering high impact advisory and implementation services for enterprise clients through hybrid work and day shift…
Added 17 mins ago
Sr. MECM Administrator-Lead
Alaka'ina Foundation Family of Companies
Rock Island, IL
Maintain all aspects of the Microsoft Endpoint Configuration Manager (MECM) and Microsoft Systems Center Operation Manager (SCOM) Enterprise Management System to include MECM…
Added 17 mins ago
EG
Product Manager, Team Digital Products
Eliassen Group
Springfield, IL
- $50 to $55 USD / hour
Our client is seeking a Product Manager to own the day-to-day digital product relationship with its teams, primarily supporting team websites, CMS platforms, and related digital…
Added 25 mins ago
G
Senior Mechanical Project Manager
GPAC
Kansas City, MO
- $120,000 to $180,000 USD / year
The Senior Mechanical Project Manager is responsible for leading complex mechanical construction projects from preconstruction through closeout. This role requires exceptional leadership,…
Added 36 mins ago
OV
Event Manager | Full-Time | Donald L. Tucker Civic Center (Florida State U)
Oak View Group
Tallahassee, FL
- $50,000 to $55,000 USD / year
- Full-time
Reporting to the Director of Events, the Event Manager will manage every aspect of their assigned events from the advance planning stages through the end of the event and event settlement.…
Added 42 mins ago
T
SEO And AI Specialist
TEKsystems
Redlands, CA
- $41 to $50 USD / hour
Experience working with Adobe Experience Manager (AEM).
Added 42 mins ago
W
Group Director, Product Management – Global Fraud, Identity & Account Protection
Walmart
San Bruno, CA
- $254,000 to $481,000 USD / year
Build trusted partnerships across Engineering, Design, Analytics, Risk, Payments, Financial Services, Operations, Legal, Compliance, and Business organizations.
Added 42 mins ago
Sr. Regulatory Affairs Specialist
Caldera Medical
Westlake Village, CA
Added 42 mins ago
Administrative Services, Senior Support
Southern California Edison
Tehachapi, CA
…job, you'll abe responsible for supporting general business operations by providing various administrative support tasks to all employees, including copying, filing, data entry and basic…
Added 42 mins ago
Product Manager II, Trust and Safety Detection, YouTube
Google
San Bruno, CA
Share Product Manager II, Trust and Safety Detection, YouTube
Added 43 mins ago
Sr. Manager, Data Science & Analytics
Sunrun
CA
We are seeking a highly technical, efficiency-minded Senior Manager of Data Science & Analytics to lead, reshape, and scale our business intelligence and analytics functions.
Added 43 mins ago
PI
Grounds Maintenance Manager
PRIDE Industries
Travis AFB, CA
- $75,000 USD / year
Under minimal supervision, the Grounds Maintenance Manager plans, directs and coordinates grounds maintenance services in support of a federal contract. Employees in this job class manage…
Added 43 mins ago
Senior Product Manager, YouTube Creator Monetization Quality
Google
San Bruno, CA
Share Senior Product Manager, YouTube Creator Monetization Quality
Added 43 mins ago
Transmission Engineering Manager
Southern California Edison
Pomona, CA
…subtransmission, and distribution line infrastructure. The manager provides leadership across a diverse portfolio that includes new transmission lines, generation interconnections,…

SR Specialist, Training and Development, Customer Operations

Johns Creek, GA, United States

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Job details

Posting language: English

Original job description

Description

The SR Specialist, Customer Operations trains, delivers, plans, coordinates, implements and evaluates learning classes and activities. This role facilitates courses offered by content experts as needs arise. The incumbent will review and modify end user documentation on an annual basis or as needed. The candidate must have a solid understanding of business operations within a contact center, Key User GBS System Knowledge, and have mid-level experience with developing other training related documents.

As an employee of Boehringer Ingelheim, you will actively contribute to the discovery, development, and delivery of our products to our patients and customers. Our global presence provides opportunity for all employees to collaborate internationally, offering visibility and opportunity to directly contribute to the companies' success. We realize that our strength and competitive advantage lie with our people. We support our employees in several ways to foster a healthy working environment, meaningful work, mobility, networking, and work-life balance. Our competitive compensation and benefit programs reflect Boehringer Ingelheim's high regard for our employees.

Duties & Responsibilities

Facilitates and delivers technical and skill training programs to end-users using appropriate tools and methods.
Assists users with efficient system navigation and utilization to meet business needs.
Manages associated training issues and risks, using standard tools and processes.
Works in collaboration with internal and external contact center colleagues to design courses and/or appropriate learning materials to support the users’ needs.
Conducts Needs Analysis with Subject Matter Experts and Client Groups to determine learning and application gaps.
Designs and develops training for application workshops.
Learns and applies principles of adult learning theory, group dynamics, group facilitation, needs analysis, program design and evaluation, and organizational change management into day-to-day practice and program offerings.
Performs end-user training using appropriate tools and methods, Online or Classroom environment for small to medium groups as well as via phone and email as defined to effectively meet business needs.
Maintains strong knowledge of Systems and Internal Processes including but not limited to GBS, Salesforce, Genesys and operational processes.
Improves or augments existing training materials as necessary.
Performs all Company business in accordance with all regulations (e.g.,EEO, FDA, etc.) and Company policy and standard operating procedures.

Requirements

Bachelor's degree Education, Business, or a discipline closely related to the pharmaceutical industry (science, industrial engineering, etc.)
Minimum of two (2) years’ experience in a lead, supervisor, or educator role in a group or project setting, with responsibilities for teaching others how to use software applications. Or a minimum of four (4) years’ experience in customer service, sales, animal health or related field
Ability to create documentation for the purposes of training new or existing learners.
Demonstrated knowledge of adult learning principles, group behavior, motivational theories, and communication techniques.
Demonstrated knowledge of principles and methods for training design and measurement of training effectiveness.
Demonstrated ability to identify complex problems and review related information to develop and evaluate options and implement solutions.
Possess exceptional interpersonal, verbal, and written communication skills to clearly present both technical and non-technical information effectively to diverse groups of people.
Excellent time management and organization skills; ability to produce quality work, quickly in a fast-paced environment.
Ability to present complex information to a variety of audiences.
Working knowledge of software applications including GBS, Salesforce, Outlook, Word, Excel, and Power Point.
Requires a knowledge/experience base in coordinating training delivery activities.
Ability to prepare own training methods without direct supervision, but will get approval from Manager and matrix Manager before proceeding.
Understands the Customer, Industry, and business trends.
Understands how to navigate, analyze, trouble shoot, and teach others to use the following systems at a Medium level: Oracle, SAP, Salesforce.com, Pure Connect, BI Connect, and other smaller systems.

Eligibility Requirements:

Must be legally authorized to work in the United States without restriction.
Must be willing to take a drug test and post-offer physical (if required).
Must be 18 years of age or older.

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More about this job

Skills

Training and development
Documentation
Collaboration
Adult education
Change management
Google Classroom
Salesforce
Pharmaceutical industry
Industrial engineering
Teaching
Customer service
Sales
Communication skills
Time management
Microsoft Outlook
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Oracle
SAP

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