Jobs in the United States

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Electrical Installer
Brooklyn SolarWorks
New York, NY
- $23 to $27 USD / hour
Carry out additional duties as required by the Manager.
Added 1 min ago
Senior Manager Software Engineering
FSG - Cybertek Corp.
BOSTON, MA
…people, technology and best practices improve and automate highly complex business processes middle and back offices- while facilitating customer experience…
Added 1 min ago
C
Asphalt Experienced Equipment Operator
CRH
Muskogee, OK
- $20 to $24 USD / hour
Proficiency in operating heavy and complex equipment safely and efficiently under various conditions.
Added 2 mins ago
CH
Pharmacy Technician
CVS Health
Denver, CO
- $17 to $27 USD / hour
As a new Pharmacy Technician, you are required to complete an extensive CVS Pharmacy Technician Training Program as well as satisfy all registration, licensing and certification…
Added 4 mins ago
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Analyst - State Tax
Danaher
Orange Village, OH
- $69,000 to $74,000 USD / year
This position reports to the Sr. Manager State and Local and is part of the Danaher Tax Organization located in Cleveland, Ohio and will be an on-site role.
Added 5 mins ago
Professor of the Practice - Production Manager
University of North Carolina- Chapel Hill
NC
…Professor of the Practice who will also serve as Production Manager for PlayMakers Repertory Company and teach in the graduate Technical Production…
Added 6 mins ago
HSE Sr Manager
CBRE
Mettawa, IL
As a CBRE Health, Safety and Environment Sr. Manager, you will be in charge of creating and implementing health, safety, and environmental programs for medium to large-sized clients.
Added 6 mins ago
Technical Delivery Manager - Digital Engineering
CVS Health
Remote, United States
…Currently we are hiring a dynamic and driven Technical Delivery Manager - Digital Engineering to lead cross-functional engineering teams tasked with creating best in class experiences…
Added 6 mins ago
TP
Administrative Associate lll
The Planet Group
Palo Alto, CA
- $35 to $40 USD / hour
Act on behalf of the supervisor, department manager, or chair in regard to establishing priorities and identifying and resolving problems that are administrative in nature.
Added 6 mins ago
Program/Project Manager Design and Construction
Walgreens
Deerfield, IL
…that may span multiple projects and locations nationwide. The Program Manager provides program governance, performance reporting, stakeholder leadership, process improvement, and…
Added 6 mins ago
AH
Compliance & Policy Analyst
Accendra Health
Downers Grove, IL
- $55,000 to $62,000 USD / year
At Accendra Health, we understand that healthcare is complex, and we’re here to make it easier. We help deliver care beyond traditional settings, making essential products and services more…
Added 6 mins ago
Analyst Case Management - Field in DuPage County or Western Cook County Illinois
CVS Health
Melrose Park, IL · Lombard, IL · Oak Park, IL · Villa Park, IL · Glen Ellyn, IL · Naperville, IL · Elmhurst, IL · Downers Grove, IL · Warrenville, IL · Wheaton, IL
Analyst Case Manager is responsible for telephonically and/or face to face assessing, planning, implementing and coordinating all case management activities with members to evaluate the…
Added 6 mins ago
PP
Business Unit Inter
PCI Pharma Services
Rockford, IL
- $20 USD / hour
…function of this position Performs other duties as assigned by…
Added 6 mins ago
PP
Quality Coordinator
PCI Pharma Services
Rockford, IL
- $18.15 to $20.42 USD / hour
Performs other duties as assigned by Manager/Supervisor.
Added 6 mins ago
PP
Automation Engineer Intern
PCI Pharma Services
Rockford, IL
- $20 USD / hour
…work closely with internal colleagues to identify and specify complex line connectivity requirements and translate to comprehensive interface solutions specifications and delivery. There…
Added 6 mins ago
Territory Executive - Illinois
PagerDuty
Springfield, IL
Experience applying MEDDICC and Command of the Message (COM) methodologies in complex sales cycles.
Added 6 mins ago
AT
Senior Technical Program Manager
Akamai Technologies, Inc.
Springfield, IL
- $119,600 to $215,400 USD / year
As a Senior Technical Program Manager, you will require technical understanding of AI/ML systems, exceptional organizational and program management skills, and proven experience leading…
Added 6 mins ago
Senior Proposal Manager
Maximus
Springfield, IL
Maximus is thrilled to announce an opportunity for a Senior Proposal Manager. The primary responsibility of this role is to lead cross‑functional proposal teams, including collaboration…
Added 6 mins ago
Vice President, Cloud Platform Engineer
SitusAMC
Springfield, IL
Operational Excellence: Deliver solutions in high-pressure, multi-customer environments, addressing complex needs with speed and precision.
Added 6 mins ago
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Delivery Manager, Healthcare Payer
Cognizant
Springfield, IL
- $130,000 to $153,000 USD / year
As a Delivery Manager Healthcare Payer you will make an impact by leading complex healthcare payer transformation programs through platform implementation, modernization, migration, and…
Added 6 mins ago
C
Test Analyst - QNXT
Cognizant
Springfield, IL
- $70,000 to $92,000 USD / year
…In this role, you will design detailed test scenarios, run complex SQL queries for backend validation, manage defect resolution, and perform root-cause analytics to ensure high-quality…
Added 6 mins ago
Senior Broker Relationship Manager - Small Commercial
Travelers Insurance Company
Springfield, IL
…employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive…
Added 6 mins ago
Principal Portfolio Manager, Infrastructure Development
Meta
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…Infrastructure team is seeking an experienced Principal Portfolio Manager to serve as the operational backbone of our Energy Infrastructure Investments pillar. This individual will be…
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Senior Manager, Product Management - Developer Experience, AI Coding Tools & Developer Research
Capital One
Chicago, IL · Riverwoods, IL
As a Senior Manager of Product Management for Inner Loop, you will own the measurement and acceleration of how 14K+ developers write, test, and ship code at Capital One. You'll define the…
Added 6 mins ago
PROGRAM MANAGER
City of Chicago
Chicago, IL
…coordinating expenditures from the City’s HOME-ARP grant. The Program Manager will also take on other key tasks related to the Implementation and Evaluation team’s priorities, which may…

SR Specialist, Training and Development, Customer Operations

Johns Creek, GA, United States

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Job details

Posting language: English

Original job description

Description

The SR Specialist, Customer Operations trains, delivers, plans, coordinates, implements and evaluates learning classes and activities. This role facilitates courses offered by content experts as needs arise. The incumbent will review and modify end user documentation on an annual basis or as needed. The candidate must have a solid understanding of business operations within a contact center, Key User GBS System Knowledge, and have mid-level experience with developing other training related documents.

As an employee of Boehringer Ingelheim, you will actively contribute to the discovery, development, and delivery of our products to our patients and customers. Our global presence provides opportunity for all employees to collaborate internationally, offering visibility and opportunity to directly contribute to the companies' success. We realize that our strength and competitive advantage lie with our people. We support our employees in several ways to foster a healthy working environment, meaningful work, mobility, networking, and work-life balance. Our competitive compensation and benefit programs reflect Boehringer Ingelheim's high regard for our employees.

Duties & Responsibilities

Facilitates and delivers technical and skill training programs to end-users using appropriate tools and methods.
Assists users with efficient system navigation and utilization to meet business needs.
Manages associated training issues and risks, using standard tools and processes.
Works in collaboration with internal and external contact center colleagues to design courses and/or appropriate learning materials to support the users’ needs.
Conducts Needs Analysis with Subject Matter Experts and Client Groups to determine learning and application gaps.
Designs and develops training for application workshops.
Learns and applies principles of adult learning theory, group dynamics, group facilitation, needs analysis, program design and evaluation, and organizational change management into day-to-day practice and program offerings.
Performs end-user training using appropriate tools and methods, Online or Classroom environment for small to medium groups as well as via phone and email as defined to effectively meet business needs.
Maintains strong knowledge of Systems and Internal Processes including but not limited to GBS, Salesforce, Genesys and operational processes.
Improves or augments existing training materials as necessary.
Performs all Company business in accordance with all regulations (e.g.,EEO, FDA, etc.) and Company policy and standard operating procedures.

Requirements

Bachelor's degree Education, Business, or a discipline closely related to the pharmaceutical industry (science, industrial engineering, etc.)
Minimum of two (2) years’ experience in a lead, supervisor, or educator role in a group or project setting, with responsibilities for teaching others how to use software applications. Or a minimum of four (4) years’ experience in customer service, sales, animal health or related field
Ability to create documentation for the purposes of training new or existing learners.
Demonstrated knowledge of adult learning principles, group behavior, motivational theories, and communication techniques.
Demonstrated knowledge of principles and methods for training design and measurement of training effectiveness.
Demonstrated ability to identify complex problems and review related information to develop and evaluate options and implement solutions.
Possess exceptional interpersonal, verbal, and written communication skills to clearly present both technical and non-technical information effectively to diverse groups of people.
Excellent time management and organization skills; ability to produce quality work, quickly in a fast-paced environment.
Ability to present complex information to a variety of audiences.
Working knowledge of software applications including GBS, Salesforce, Outlook, Word, Excel, and Power Point.
Requires a knowledge/experience base in coordinating training delivery activities.
Ability to prepare own training methods without direct supervision, but will get approval from Manager and matrix Manager before proceeding.
Understands the Customer, Industry, and business trends.
Understands how to navigate, analyze, trouble shoot, and teach others to use the following systems at a Medium level: Oracle, SAP, Salesforce.com, Pure Connect, BI Connect, and other smaller systems.

Eligibility Requirements:

Must be legally authorized to work in the United States without restriction.
Must be willing to take a drug test and post-offer physical (if required).
Must be 18 years of age or older.

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More about this job

Skills

Training and development
Documentation
Collaboration
Adult education
Change management
Google Classroom
Salesforce
Pharmaceutical industry
Industrial engineering
Teaching
Customer service
Sales
Communication skills
Time management
Microsoft Outlook
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Oracle
SAP

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