Jobs in the United States

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Added 9 mins ago
Associate Medical Writer
BOLDSCIENCE
Remote, United States
At BOLDSCIENCE, no two days are the same, and our AMWs actively support their account and the Scientific Services team. Some typical activities include:
Added 14 mins ago
M
Data Center IT Operations Manager
Microsoft
GA · Cartersville, GA · Cartersville
- $102,600 to $225,800 USD / year
…and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries…
Added 14 mins ago
M
Data Center Technicians Manager
Microsoft
WI · Mt Pleasant, WI · Mt Pleasant
- $75,400 to $185,300 USD / year
…diagnostics on equipment, and hardware decommissions. You will support technician performance, prioritizing technician tasks while monitoring Key Performance Indicators (KPIs) and Service…
Added 14 mins ago
M
Data Center Technician Manager (Night Shift)
Microsoft
IL · Chicago, IL · Chicago
- $75,400 to $185,300 USD / year
…diagnostics on equipment, and hardware decommissions. You will support technician performance, prioritizing technician tasks while monitoring Key Performance Indicators (KPIs) and Service…
Added 14 mins ago
Creative Director (Performance Media)
Jump 450 Media
Remote, United States
…media channels while owning the creative relationship with the client. This role partners closely with media buying, creative production, and leadership teams to translate business…
Added 14 mins ago
Managing Director
Jump 450 Media
Remote, United States
Use a data-driven approach to develop marketing strategies and marketing plans to support and achieve the client’s business objectives
Added 14 mins ago
Paid Search Associate Director
Jump 450 Media
Remote, United States
…Acquisition Directors to develop and execute testing roadmaps that support aggressive growth targets. You will analyze performance data, identify opportunities for optimization and…
Added 14 mins ago
Paid Search Director
Jump 450 Media
Remote, United States
Use a data-driven approach to develop marketing strategies and marketing plans to support and achieve the client’s business objectives.
Added 14 mins ago
Programmatic Associate Director
Jump 450 Media
Remote, United States
Use a data-driven approach to develop marketing strategies and marketing plans to support and achieve the client’s business objectives.
Added 14 mins ago
J4
Recruiter, Performance Marketing
Jump 450 Media
Remote, United States
- $130,000 to $150,000 USD / year
Lead initial interviews that explore candidates’ personal contributions, technical depth, judgment, career goals, and compensation expectations.
Added 14 mins ago
Paid Social Director
Jump 450 Media
Remote, United States
Use a data-driven approach to develop marketing strategies and marketing plans to support and achieve the client’s business objectives.
Added 21 mins ago
Clinical Success Manager - Federal
Jobgether
Remote, United States
…training, and build strong clinical partnerships. Your work will support implementation across new and expanding sites while driving sustained product utilization and measurable outcomes.…
Added 21 mins ago
Account Manager
Computershare
Edison, NJ
Host and support regular client meetings to review service/project delivery status and event planning. Provide suggestions for operational improvements / efficiencies. Coordinate…
Added 22 mins ago
M
Enterprise Partner Manager
Microsoft
United States
- $130,900 to $272,300 USD / year
…turn innovation into measurable business impact. Through deep technical expertise and differentiated go-to-market execution, we win competitively, capture market share, and scale repeatable…
Added 33 mins ago
PROCUREMENT LIAISON
City of New York
New York, NY
…for the Agency. The office is responsible for procuring both client services as well as a wide range of goods and non-client services for the Agency. The office ensures that the Agency's…
Added 34 mins ago
Supply Chain Program Manager 1
Northrop Grumman
Redondo Beach, CA
Support the definition of subcontractor management plans and implement novel subcontract strategies to incentivize supplier performance, reduce risk, and mitigate vendor lock
Added 35 mins ago
M
Billing Coordinator
ManpowerGroup
Azusa, CA
- $20 to $25 USD / hour
Our client, hazardous waste industry is seeking a Billing Coordinator to join their team. As a Billing Coordinator, you will be part of the Billing/Customer Support function supporting a…
Added 35 mins ago
M
Technical Customer Advisor
ManpowerGroup
Azusa, CA
- $25 to $30 USD / hour
Our client is seeking a Technical Customer Advisor to join their team. As a Technical Customer Advisor, you will be part of the Customer Excellence / Customer Service function supporting…
Added 35 mins ago
Client Service Representative
VCA Animal Hospitals
Ridgecrest, CA
The Client Service Representative (CSR) serves as the primary point of contact and the welcoming face of VCA Animal Hospitals.
Added 35 mins ago
C
Automation Engineer
CBRE
Tracy, CA
- $115,606.4 USD / year
In this vital engineering role, you will be part of a team of controls and maintenance professionals who proactively support operations and provide customers with expert-level support based…
Added 35 mins ago
Head Universal Banker, Mission Viejo Branch
Citigroup
Mission Viejo, CA
Guide both clients and team members in the branch, providing support in complex transactions and ensuring an exceptional client experience.
Added 35 mins ago
M
Fleet Support Engineer
ManpowerGroup
Foster City, CA
- $70 to $75 USD / hour
Our client, a leader in transportation and autonomous vehicle operations, is seeking a Fleet Support Engineer to join their team. As a Fleet Support Engineer, you will be part of the…
Added 35 mins ago
M
Restraints Engineer
ManpowerGroup
Foster City, CA
- $80 to $90 USD / hour
Our client is seeking a Restraints Engineer to join their team. As a Restraints Engineer, you will be part of the Vehicle Engineering team supporting occupant protection and restraint…
Added 35 mins ago
M
Electrical Engineering Technician
ManpowerGroup
Hayward, CA
- $56 USD / hour
Our automotive client is seeking an Electrical Engineering Technician to join their team. As an Electrical Engineering Technician, you will be part of the Operations/Testing team supporting…
Added 36 mins ago
Materials Analyst, TEM
Eurofins US Network
Milpitas, CA
The successful candidate will be a strong technical contributor who thrives in a fast‑paced lab environment, enjoys focused tool time, and values producing high‑quality, site‑specific…

SR Specialist, Training and Development, Customer Operations

Johns Creek, GA, United States

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Job details

Posting language: English

Original job description

Description

The SR Specialist, Customer Operations trains, delivers, plans, coordinates, implements and evaluates learning classes and activities. This role facilitates courses offered by content experts as needs arise. The incumbent will review and modify end user documentation on an annual basis or as needed. The candidate must have a solid understanding of business operations within a contact center, Key User GBS System Knowledge, and have mid-level experience with developing other training related documents.

As an employee of Boehringer Ingelheim, you will actively contribute to the discovery, development, and delivery of our products to our patients and customers. Our global presence provides opportunity for all employees to collaborate internationally, offering visibility and opportunity to directly contribute to the companies' success. We realize that our strength and competitive advantage lie with our people. We support our employees in several ways to foster a healthy working environment, meaningful work, mobility, networking, and work-life balance. Our competitive compensation and benefit programs reflect Boehringer Ingelheim's high regard for our employees.

Duties & Responsibilities

Facilitates and delivers technical and skill training programs to end-users using appropriate tools and methods.
Assists users with efficient system navigation and utilization to meet business needs.
Manages associated training issues and risks, using standard tools and processes.
Works in collaboration with internal and external contact center colleagues to design courses and/or appropriate learning materials to support the users’ needs.
Conducts Needs Analysis with Subject Matter Experts and Client Groups to determine learning and application gaps.
Designs and develops training for application workshops.
Learns and applies principles of adult learning theory, group dynamics, group facilitation, needs analysis, program design and evaluation, and organizational change management into day-to-day practice and program offerings.
Performs end-user training using appropriate tools and methods, Online or Classroom environment for small to medium groups as well as via phone and email as defined to effectively meet business needs.
Maintains strong knowledge of Systems and Internal Processes including but not limited to GBS, Salesforce, Genesys and operational processes.
Improves or augments existing training materials as necessary.
Performs all Company business in accordance with all regulations (e.g.,EEO, FDA, etc.) and Company policy and standard operating procedures.

Requirements

Bachelor's degree Education, Business, or a discipline closely related to the pharmaceutical industry (science, industrial engineering, etc.)
Minimum of two (2) years’ experience in a lead, supervisor, or educator role in a group or project setting, with responsibilities for teaching others how to use software applications. Or a minimum of four (4) years’ experience in customer service, sales, animal health or related field
Ability to create documentation for the purposes of training new or existing learners.
Demonstrated knowledge of adult learning principles, group behavior, motivational theories, and communication techniques.
Demonstrated knowledge of principles and methods for training design and measurement of training effectiveness.
Demonstrated ability to identify complex problems and review related information to develop and evaluate options and implement solutions.
Possess exceptional interpersonal, verbal, and written communication skills to clearly present both technical and non-technical information effectively to diverse groups of people.
Excellent time management and organization skills; ability to produce quality work, quickly in a fast-paced environment.
Ability to present complex information to a variety of audiences.
Working knowledge of software applications including GBS, Salesforce, Outlook, Word, Excel, and Power Point.
Requires a knowledge/experience base in coordinating training delivery activities.
Ability to prepare own training methods without direct supervision, but will get approval from Manager and matrix Manager before proceeding.
Understands the Customer, Industry, and business trends.
Understands how to navigate, analyze, trouble shoot, and teach others to use the following systems at a Medium level: Oracle, SAP, Salesforce.com, Pure Connect, BI Connect, and other smaller systems.

Eligibility Requirements:

Must be legally authorized to work in the United States without restriction.
Must be willing to take a drug test and post-offer physical (if required).
Must be 18 years of age or older.

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More about this job

Skills

Training and development
Documentation
Collaboration
Adult education
Change management
Google Classroom
Salesforce
Pharmaceutical industry
Industrial engineering
Teaching
Customer service
Sales
Communication skills
Time management
Microsoft Outlook
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Oracle
SAP

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