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Manager Hospitalist Programs
AHS Allina Health System
United States
- $44.64 to $61.76 USD / hour
Has a high-level of understanding of employee and business unit operations and policies and how they interface with and guide the organization.
Added 1 min ago
Packaging Supervisor
KLS Kenco Logistic Services, LLC
Chattanooga, TN
The Operations Supervisor is responsible for directing the work of associates in the warehouse/distribution environment. This position is responsible for the safety and quality of work for…
Added 2 mins ago
GI
Shift Leader (Weatherford)
Goodwill Industries of Central Oklahoma
Weatherford, OK
- $17.35 USD / hour
Must be available to work during operating hours as needed for business operations. Work schedule may include days, evenings, weekends, holidays and blackout periods which may vary from…
Added 2 mins ago
AR
Executive Business Process Specialist
Applied Research Solutions
Bedford, MA
- $115,000 to $125,000 USD / year
The Contractor shall assist the Government program manager in daily office efforts be able to develop, or perform management operations that involve planning, coordinating, or evaluating…
Added 2 mins ago
Advanced Sourcing Engineer, HTAS
Black & Decker (U.S.) Inc.
Towson, MD
· Identify the needed resolution of sourcing issues with support from Product Management, Program Managers, Demand/Supply Planning, Manufacturing, Global Quality, Category Management &…
Added 2 mins ago
CC
Crew Leader (Manheim)
CAI Cox Automotive Corp Svcs., LLC
Omaha, NE
- $15.1 to $22.69 USD / hour
…include commission (annual, monthly, etc.) and/or an incentive…
Added 2 mins ago
Project Procurement Operations Manager
Bechtel
Millersport, OH
In this role, you will manage project procurement personnel in all operations for a project. You will participate with the project management team in defining and developing the scope of…
Added 2 mins ago
CH
Human Resources Generalist: Part-time
Corner Health Center
Ypsilanti, MI
- Part-time
…position (25 hours per week). This person will report to the Operations Manager and will co-manage our intern program alongside them. This is an ideal position for someone with a passion…
Added 3 mins ago
AC
Project Manager
AIR Control Concepts
Remote, United States
- $90,000 to $150,000 USD / year
Air Global Accounts is seeking an experienced, detail-oriented Project Manager to oversee electrical equipment projects exclusively within the data center and mission-critical…
Added 3 mins ago
DH
Senior Account Manager
Daniels Health
Albany, NY
- $90,000 to $130,000 USD / year
We are looking for an energetic Sr. Account Manager to take ownership of a crucial part of the Upstate New York book of business. This role has significant growth opportunity with the…
Added 4 mins ago
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Production Supervisor
Aerotek
Valley City, OH
- $33 to $38 USD / hour
Work closely with the Operations Manager to efficiently run the production floor and meet daily output and quality targets.
Added 4 mins ago
Export Control & Research Security Analyst
University of North Carolina at Charlotte
NC
…security issues related to research and certain University operations at UNC Charlotte. The office ensures compliance with federal, state, and local applicable policies and laws on human…
Added 4 mins ago
Territory Manager
Allegion Access Technologies LLC
Columbus, OH
Perform other assignments in support of the sales operations as requested by Regional Sales Manager.
Added 4 mins ago
Used Car Manager
Principle Automotive
Selma, TX
Retirement & Savings: Traditional 401(k), Roth IRA, and Christmas savings program with discretionary matching
Added 5 mins ago
S
Community Manager
StoneCreek
Manchester, MO
- $65,000 to $68,000 USD / year
Vacation: Accrued monthly; You can accumulate up to 10 business days during your 1st year, 15 business days your 2nd year, and 20 business days after 5 years!
Added 5 mins ago
Maintenance Manager - Navy Yard
Bozzuto
Washington, DC
…within our communities or the expertise across our property operations teams, we work together to make extraordinary happen for our clients, residents and fellow team…
Added 5 mins ago
S
Inbound Operations Manager - Auburn
Sonepar
Auburn, WA
- $89,400 to $114,000 USD / year
Three or more years of experience in a production, logistics, transportation, or business-to-business distribution facility
Added 5 mins ago
Store Director
Little Caesars Pizza
Watertown, WI
Analyzes and measures business trends; develop and implement plans to maximize sales and meet or exceed goals and objectives.
Added 5 mins ago
AB
Full-Time Store Manager Trainee
ALDI Brand
Horseheads, NY
- $29.5 USD / hour
- Full-time
Lead by doing at ALDI. Our Store Manager Trainee program prepares you to run your own store through hands-on leadership experience. You'll learn how to manage operations, develop teams, and…
Added 5 mins ago
TU
Senior AP Accountant
TESOLIFE US INC
Flushing, NY
- $35 USD / hour
…and balance sheet reconciliations, and assists the Accounting Manager in implementing procure-to-pay (P2P), vendor onboarding, payment approval, and other key processes and controls. Beyond…
Added 6 mins ago
Car Wash Operations Assistant Manager
Nouria Energy Services, Inc.
W Springfield, MA
Golden Nozzle Car Wash is seeking a hands-on, motivated Assistant Manager to support the daily operations of our high-volume car wash facility. This role is ideal for someone who thrives in…
Added 7 mins ago
Staff Technical Program Manager - AI Enablement
GA
· Define program scope, goals, technical and operational readiness criteria, and measurable outcomes in collaboration with engineering and business stakeholders.
Added 7 mins ago
IG
PLM and CAM/CAI Integration Engineer
Insight Global
Santa Ana, CA
- From $80 USD / hour
…manufacturing environment, with demonstrated experience covering business object and data model definition, dataset types, relations, revision rules, status and release behavior, workflow…
Added 9 mins ago
Quality Excellence Manager, NA
Kenvue Brands LLC Legal Entity
NJ
The Manager, Quality Excellence North America converts regional Quality Excellence priorities into disciplined execution. The role leads assigned deployments and improvement workstreams,…
Added 9 mins ago
Assistant Manager II
Family Dollar
Greensboro, NC
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:

SR Specialist, Training and Development, Customer Operations

Johns Creek, GA, United States

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Job details

Posting language: English

Original job description

Description

The SR Specialist, Customer Operations trains, delivers, plans, coordinates, implements and evaluates learning classes and activities. This role facilitates courses offered by content experts as needs arise. The incumbent will review and modify end user documentation on an annual basis or as needed. The candidate must have a solid understanding of business operations within a contact center, Key User GBS System Knowledge, and have mid-level experience with developing other training related documents.

As an employee of Boehringer Ingelheim, you will actively contribute to the discovery, development, and delivery of our products to our patients and customers. Our global presence provides opportunity for all employees to collaborate internationally, offering visibility and opportunity to directly contribute to the companies' success. We realize that our strength and competitive advantage lie with our people. We support our employees in several ways to foster a healthy working environment, meaningful work, mobility, networking, and work-life balance. Our competitive compensation and benefit programs reflect Boehringer Ingelheim's high regard for our employees.

Duties & Responsibilities

Facilitates and delivers technical and skill training programs to end-users using appropriate tools and methods.
Assists users with efficient system navigation and utilization to meet business needs.
Manages associated training issues and risks, using standard tools and processes.
Works in collaboration with internal and external contact center colleagues to design courses and/or appropriate learning materials to support the users’ needs.
Conducts Needs Analysis with Subject Matter Experts and Client Groups to determine learning and application gaps.
Designs and develops training for application workshops.
Learns and applies principles of adult learning theory, group dynamics, group facilitation, needs analysis, program design and evaluation, and organizational change management into day-to-day practice and program offerings.
Performs end-user training using appropriate tools and methods, Online or Classroom environment for small to medium groups as well as via phone and email as defined to effectively meet business needs.
Maintains strong knowledge of Systems and Internal Processes including but not limited to GBS, Salesforce, Genesys and operational processes.
Improves or augments existing training materials as necessary.
Performs all Company business in accordance with all regulations (e.g.,EEO, FDA, etc.) and Company policy and standard operating procedures.

Requirements

Bachelor's degree Education, Business, or a discipline closely related to the pharmaceutical industry (science, industrial engineering, etc.)
Minimum of two (2) years’ experience in a lead, supervisor, or educator role in a group or project setting, with responsibilities for teaching others how to use software applications. Or a minimum of four (4) years’ experience in customer service, sales, animal health or related field
Ability to create documentation for the purposes of training new or existing learners.
Demonstrated knowledge of adult learning principles, group behavior, motivational theories, and communication techniques.
Demonstrated knowledge of principles and methods for training design and measurement of training effectiveness.
Demonstrated ability to identify complex problems and review related information to develop and evaluate options and implement solutions.
Possess exceptional interpersonal, verbal, and written communication skills to clearly present both technical and non-technical information effectively to diverse groups of people.
Excellent time management and organization skills; ability to produce quality work, quickly in a fast-paced environment.
Ability to present complex information to a variety of audiences.
Working knowledge of software applications including GBS, Salesforce, Outlook, Word, Excel, and Power Point.
Requires a knowledge/experience base in coordinating training delivery activities.
Ability to prepare own training methods without direct supervision, but will get approval from Manager and matrix Manager before proceeding.
Understands the Customer, Industry, and business trends.
Understands how to navigate, analyze, trouble shoot, and teach others to use the following systems at a Medium level: Oracle, SAP, Salesforce.com, Pure Connect, BI Connect, and other smaller systems.

Eligibility Requirements:

Must be legally authorized to work in the United States without restriction.
Must be willing to take a drug test and post-offer physical (if required).
Must be 18 years of age or older.

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More about this job

Skills

Training and development
Documentation
Collaboration
Adult education
Change management
Google Classroom
Salesforce
Pharmaceutical industry
Industrial engineering
Teaching
Customer service
Sales
Communication skills
Time management
Microsoft Outlook
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Oracle
SAP

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