Jobs in the United States

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Added 3 mins ago
Senior Product Owner, Clinical
Humana
Columbia, SC
The Senior Product Owner is a member of the Utilization Management Web team responsible for defining requirements, IT needs, and user stories while also prioritizing the Team Backlog to…
Added 11 mins ago
Manager, Retirement and Severance Programs (Hybrid)
Prudential Ins Co of America
Newark, NJ
Excellent communication, relationship management, negotiation, and stakeholder management skills, including the ability to present recommendations to senior leaders.
Added 12 mins ago
Senior Product Owner, Clinical
Humana
Juneau, AK
The Senior Product Owner is a member of the Utilization Management Web team responsible for defining requirements, IT needs, and user stories while also prioritizing the Team Backlog to…
Added 25 mins ago
Senior Project Manager / Site Lead
CACI International
Crane, IN
Job Title: Senior Project Manager / Site Lead
Added 26 mins ago
Service Strategy Senior Manager - Consumer
Deloitte
Indianapolis, IN
The Service Strategy Senior Manager is a client-facing consulting leader responsible for delivering high-impact service strategy engagements across digital self-service, contact center,…
Added 26 mins ago
Senior Product Owner, Clinical
Humana
Indianapolis, IN
The Senior Product Owner is a member of the Utilization Management Web team responsible for defining requirements, IT needs, and user stories while also prioritizing the Team Backlog to…
Added 26 mins ago
DC
Sr. Manager, Project Management (Capital Projects, Automation, Medical Device/Pharma)
Danaher Corporation
Indianapolis, IN
- $155,000 to $165,000 USD / year
The Senior Manager, Technical Project Management provides cross-site or platform-level technical leadership for strategic capital programs and project delivery. This role leads the most…
Added 35 mins ago
Sr Construction Project Manager
Target Enterprise Inc
Minneapolis, MN
As a Senior Project Manager, you’ll take the lead as you develop and manage scopes, budgets, and schedules; as well as direct, supervise, and control the construction, fixture installation,…
Added 39 mins ago
Senior Maintenance Leader
ATI Inc.
Huntsville, AL
You will report directly to the Plant Manager. The Maintenance Senior Leader will be responsible for maintaining critical equipment, strategic planning, coordination and supervision of…
Added 40 mins ago
Weekend Operations Supervisor
ATI Inc.
Appleton, WI
This is a Friday–Sunday, 12-hour shift role, with responsibility spanning both day and night operations as needed
Added 40 mins ago
Senior R&D Metallurgist (Alloy & Process Development)
ATI Inc.
Monroe, NC
Location: Monroe, NC | Full-Time | Exempt | Individual Contributor or Early Technical Leader
Added 40 mins ago
Capture Manager
Ad Hoc
Washington, DC
Participates in gate reviews and contributes to technical, management, staffing, pricing, and overall pursuit strategy
Added 40 mins ago
Field Service Supervisor
Arlington, VA
Must have experience with Microsoft Office Suite · Must have the physical ability to periodically travel overseas
Added 40 mins ago
Field Service Supervisor
Lorton, VA
Must have experience with Microsoft Office Suite · Must have the physical ability to periodically travel overseas
Added 40 mins ago
Quality Operations Specialist, FAA Certified Repair Station
Bell Flight
Fort Worth, TX
The position reports to the Senior Manager Civil Certification and interfaces directly with the Bell Training Academy and Flight Research Center management and staff.
Added 40 mins ago
Supplier Quality Assurance Specialist
Bell Flight
Fort Worth, TX
Must have a solid level of knowledge and experience working with GD&T (Geometric Dimensioning and Tolerancing)
Added 40 mins ago
Trade Compliance Senior Analyst: Fort Worth, TX
Bell Flight
Fort Worth, TX
…this role, you will continuously improve Bell’s global trade program through automation, process streamlining, training, risk assessments, etc. You will work with virtually every function…
Added 40 mins ago
A
Marketing Manager
AQUALIS
Morrisville, NC
- $105,000 to $120,000 USD / year
The Marketing Manager supports the business’s marketing functions, managing inbound and outbound marketing programs, communications and sales-enablement initiatives to build the brand and…
Added 40 mins ago
Program Manager I
Kihei, HI
Oversee the Quality Program and Quality Program Plan, keeping the quality function organizationally independent of operational and technical management, and ensure timely Site Quality…
Added 40 mins ago
J
Courier/Driver
Arlington, VA
- $31.25 to $34.13 USD / hour
…and administrative support to the on-site contract Project Manager and Director/TPOC (Technical Point of Contact) by providing shuttle transportation to senior level Naval Air System…
Added 40 mins ago
A
Site/Civil Engineering Project Manager
ATCS
Largo, MD
- $99,000 to $148,500 USD / year
ATCS is seeking a highly motivated, detail-oriented Site/Civil (Land Development) Project Manager or Senior Project Manager to join our team in our Largo, MD location. ATCS provides a…
Added 40 mins ago
BY
Project Manager II (Renewables/Solar)
Build Your Future with The Boldt Company
United States
- $108,000 to $150,000 USD / year
…your future goals include leading larger projects, managing program-level work, or moving into senior operational leadership, you'll gain the experience, visibility, and support to help get…
Added 40 mins ago
BY
Senior Safety Specialist
Build Your Future with The Boldt Company
United States
- $75,000 to $96,000 USD / year
At Boldt, safety is more than a program. It's a core value that drives how we plan, lead, and execute work every day. As a Senior Safety Specialist, you'll have the opportunity to make a…
Added 40 mins ago
Senior Project Manager
Apex Underground
Arvada, CO
Valid driver's license required
Added 40 mins ago
Sr Service Manager
Arlington, VA
Must have the physical ability to periodically travel overseas

Sr Service Manager

Arlington, VA, United States

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Job details

Posting language: English
Posted: Oct 13, 2026

Original job description

POSITION OVERVIEW AND PRIMARY DUTIES AND RESPONSIBILITIES (ESSENTIAL FUNCTIONS)

The International Maintenance Assistance Program (IMAP) Contract supports US Embassies OCONUS with preventative maintenance and repairs for a variety of technical disciplines, to include HVAC. HVAC Senior Service Managers lead the HVAC discipline within IMAP, which includes direct management of the Field Service Supervisors and indirect supervision of the HVAC Field Technicians. They also serve as the Subject Matter Expert (SME) in all technical matters related to the HVAC discipline.

Primary/Major Duties and Responsibilities (Essential Functions):

Responsible for staffing the teams within their technical field, including working with the Technical Deputy Program Manager, program recruiter, and Field Service Supervisors to identify, screen, and interview all new candidates. This also includes creating staffing plans for temporarily filling gaps that might result from any departures from the program, or other issues.
Responsible for the performance of all technical teams within their discipline, to ensure that the SOW for their discipline is being executed to contract specifications during each visit.
Reviews proposed modifications to the SOW for each visit with the COR to obtain approval.
Verifies that all contract deliverables meet quality standards.
Assists Technical Deputy Program Manager in developing standards and updating/creating SOWs for all teams within their technical discipline.
Directly manages approximately 1-2 Field Service Supervisors within their discipline to ensure that they are meeting deadlines, properly managing their technical teams, and meeting all contractual requirements.
Coordinate with the Logistics Manager to ensure proper parts/materials for their discipline are identified and procured.
Coordinate with each Field Service Manager and Logistics Manager to ensure that all deployed technicians have required tools, equipment, and PPE to complete their assigned SOW.
Coordinate with the Scheduling Manager to review the government provided work plan against historical data and ensure that the proper manpower and visit durations are provided for each visit. Review and resolve any workplan discrepancies with the COR.
Communicate regularly with technicians, manufacturer representatives, and facility engineers to understand the wide variety of equipment employed at US Embassies and Consulates around the world.
Quickly and precisely formulate repair options with deployed technicians and Field Service Supervisors, for all technical issues that fall within their discipline as a Subject Matter Expert (SME).
Create/update standardized maintenance checklists and procedures for all maintenance tasks within their technical field, if needed.
Oversee implementation and use of OBO’s Global Maintenance Management System (GMMS) for all teams within their discipline.
Travel to overseas work locations as needed for the purposes of Quality Assurance oversight and program review.
Conduct regular inspections of the field technicians and Field Service Supervisors within their discipline to ensure compliance with each Statement of Work (SOW).
Identify unsatisfactory trends or repetitive discrepancies and present clear concise and appropriate recommendations to improve workflow or techniques that will enhance efficiency, quality and safety.
Complete necessary inspection reports and documentation required to support findings.
Make recommendations for improved program operations
Maintain working knowledge of latest applicable safety/building codes and regulations within their field, to ensure all IMAP work complies
Work with Technical Deputy Program Manager to review and maintain database of technician credentials, to ensure compliance with the contract.
Work with Technical Deputy Program Manager and Field Service Supervisors to periodically review performance of IMAP technicians and develop/execute performance improvement plans for any individuals not meeting contract requirements.

Deliverables may include:

Timesheet Review and Approval
Detailed Service Reports for every visit completed
Bills of Materials for every visit completed with correct and complete information
Annual Work Plan
Performance Evaluations of Field Service Supervisors and Technicians
Quality Inspection Reports
Standard Operating Procedures
Work Instructions

REQUIRED QUALIFICATIONS AND EXPERIENCE

Extensive experience with Microsoft Office Suite
Excellent oral and written communication skills
Experience with handling multiple concurrent workflows and meeting competing deadlines that may require quick turnaround.
Must have the physical ability to periodically travel overseas
Must already have or be able to obtain a DoD security clearance
Must be able to work on ladders, access rooftops and other hard to reach areas, and be able to lift and carry materials and tools weighing more than 25 lbs
Must be familiar with the requirements outlined by trade organizations relevant to their field, such as ASHRAE, ISA (111), OSHA, NFPA 70 (E), NEMA, OSHA and other safety regulations.

Additionally, Senior Service Managers shall meet the following qualifications:

Level 1 – Must have bachelor’s degree from an accredited college or university; and a minimum of 7 years’ experience in design, renovation, or maintenance within the HVAC field.

An associate’s degree from an accredited college or university; and a minimum of 10 years’ experience in design, renovation, or maintenance within the HVAC field.

A Master’s Trade license or equivalent; and 15+ years’ experience in design, renovation, or maintenance within the HVAC field.

Level 2 – In addition to qualifying as a Level 1 Senior Service Manager, requires 1 year of experience on the IMAP Contract in a management position.

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Jobs in the United States