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Marketing Manager, Patient Services Strategy, Gastroenterology
AbbVie
Mettawa, IL
- $124,500 to $236,500 USD / year
The Marketing Manager, Patient Services Strategy, Gastroenterology plays an important role in the development of our patient support strategies. This position directly interacts with brand…
Added 1 min ago
Construction Manager
ACCIONA ENERGY USA GLOBAL LLC
KY
ACCIONA Energía is seeking a Construction Manager to support the successful execution of Fleming Solar Farm. Working closely with the General Construction Manager, this role helps oversee…
Added 1 min ago
Administrative Nurse Manager
OhioHealth Corporation
United States
…evidence-based patient care in a cost effective manner. The Manager operationalizes the Nursing Philosophy along with the mission, vision, values, goals and objectives of OhioHealth. They…
Added 2 mins ago
Senior Marketing Manager
Discovery Barbuda Management LLC
Remote, United States
The Senior Marketing Manager works with DLC Corporate Marketing team as an on-the-ground marketing partner helping to develop and execute the property’s sales and marketing program. This…
Added 3 mins ago
Work Week Manager
Constellation Energy Generation, LLC.
Ontario, NY
…competitive salaries, eligible employees are offered a bonus program, 401(k) with company match, employee stock purchase program; comprehensive medical, dental and vision benefits,…
Added 3 mins ago
Mechanical Foreman
Stellar Energy Americas Inc
Jacksonville, FL
Reports to: General Superintendent/Fabrication Manager
Added 3 mins ago
Reliability Technician III - Fresh Department **1st Shift
The Wonderful Company
Del Rey, CA
Determines material, equipment, and supplies to be used. Transfers equipment from one project to another as necessary.
Added 3 mins ago
Reliability Technician III- Fresh Department **2nd Shift
The Wonderful Company
Del Rey, CA
Determines material, equipment, and supplies to be used. Transfers equipment from one project to another as necessary.
Added 3 mins ago
Senior Project/Program Manager Clinical Applications
Computer Task Group, Inc
UNAVAILABLE
PMP certification required
Added 4 mins ago
Mission Operator II, Dedrone
Axon
NY
You will be the face of Axon/Dedrone during the most critical moments: program creation, technical training, stakeholder alignment, and live-field deployments. You’ll work closely with Axon…
Added 4 mins ago
HP
Project Coordinator 1
H6 Pace Analytical Services, LLC
Westborough, MA
- $20 USD / hour
Directs client calls and requests to appropriate project manager for follow-up.
Added 4 mins ago
Program Manager, Inventory
Pattern
Lehi, UT
…end-to-end inventory management and supply chain ecosystem. As a Program Manager, Inventory at Pattern, you won't just maintain existing processes; you will step back, look at the bigger…
Added 4 mins ago
EHS Manager
Minth North America
Lewisburg, TN
Minth - WorldWise Plastics LLC., is looking for an experienced EHS Manager with strong environmental compliance expertise to lead Environmental, Health & Safety programs at our Lewisburg,…
Added 4 mins ago
Sales Manager – Asana
MarketStar QOZ Business LLC
Remote, United States
MarketStar is looking for a Sales Manager for our Asana team. This is a world-class brand in the team project and task management industry, with apps and integrations across the web and…
Added 4 mins ago
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Sr. Program Manager - ExxonMobil
MarketStar QOZ Business LLC
Ogden, UT
- $90,000 to $100,000 USD / year
MarketStar is seeking a Sr. Program Manager in our Ogden, UT office. The Sr. Program Manager will report directly to the team’s Sales Director. As an integral part of our team, the Program…
Added 4 mins ago
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Pharmacy Resident Sullivan University
Walgreens
LOUISVILLE, KY
- $19.5 to $31 USD / hour
The program is academically affiliated with Sullivan University College of Pharmacy and Health Sciences. The resident will complete a teaching certificate program and will assist in…
Added 4 mins ago
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Claims Professional
Aon Corporation
Virtual, TX
- $60,000 to $80,000 USD / year
We're seeking a Project Workers Compensation Administrator! This is an exciting opportunity to help manage complex workers' compensation programs supporting large-scale projects while…
Added 4 mins ago
AC
Claims Professional
Aon Corporation
Virtual, LA
- $60,000 to $80,000 USD / year
We're seeking a Project Workers Compensation Administrator! This is an exciting opportunity to help manage complex workers' compensation programs supporting large-scale projects while…
Added 4 mins ago
AC
Claims Professional
Aon Corporation
Virtual, TX
- $60,000 to $80,000 USD / year
We're seeking a Project Workers Compensation Administrator! This is an exciting opportunity to help manage complex workers' compensation programs supporting large-scale projects while…
Added 4 mins ago
Mgr of Finance
NextEra Energy
Juno Beach, FL
XPLR Infrastructure is seeking a highly motivated Manager of Finance to join our FP&A team. The ideal candidate will possess strong analytical and financial modeling skills, an…
Added 5 mins ago
Senior Development Project Manager (Data Center Construction)
Quality Technology Services, LLC
Cedar Rapids, IA
The Senior Development Project Manager (Data Center Construction) is primarily responsible for leading and managing the design, preconstruction and construction activities on a given…
Added 6 mins ago
Launch Manager, Cell Factory Expansion
Our Next Energy
Belleville, MI
This role requires a technical program manager who can go deep on equipment and process issues while keeping the whole program moving. The ideal candidate has led multiple production line…
Added 6 mins ago
Executive Director, Smartphone Product & Category Management
Samsung Electronics America, Inc.
Plano, TX
As this role will serve as a key communication interface across a number of cross-functional teams, advanced Project Management skills are necessary (eg, on-time delivery of key working…
Added 6 mins ago
Principal Systems Engineer
Aerospace
Phoenix, AZ
YOU MUST HAVE
Added 7 mins ago
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Customer Activation Manager, Public Sector
Ramp
San Fransisco, CA
- $134,000 to $184,000 USD / year
- AI fluency; strong program/project management for complex, multi-workstream technology deployments.

Sr Customer Service Manager, Airports

Philadelphia, PA, United States

Apply on career4.successfactors.com

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Job details

Posting language: English

Original job description

Location: [[location]] Cities: [[sfstd_jobLocation_obj]] Requisition ID: [[id]] This job will continue to be posted until at least 11/19/2026. If interested, please apply prior to this date. Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

American is looking for a goal-oriented Sr. Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company. With our leadership program, you will be able to develop yourself to be the best leader you want to be in the American organization.
Sr Customer Service Managers must ensure a safe, high performing operation by leading, engaging, coaching and developing the front-line team members. You will be supporting your teams' effort by creating a safe, reliable operation while delivering an exceptional customer experience.
Also, being energized by a fast-paced dynamic environment and passionate about safety, teamwork, leadership, and delivering a quality product to our customers, front-line, and vendors.
Sr Customer Service Managers must enable an environment that develops our front-line team members and fosters mutual respect, trust, responsibility, and core values while connecting people and improving lives during our day-to-day operation.
This position is a member of the Airports Team within the Customer Experience Division.

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

Drives operational excellence while keeping a safety-conscious environment that promotes end-to-end exceptional customer service, resulting in employee and customer safety and well-being. Proposes innovative solutions and inspires their teams to achieve success.
Be a safety advocate: Look for safety concerns and address them as needed. Identifies and drives opportunities to improve American’s safety culture and reduce operational risks.
Establishes team and individual goals in support of departmental and company objectives; Coaches and mentors frontline team members in skill development, customer service elevation, Mentors, coaches, and develops future leaders by creating pathways for advancement.
Establishes and promotes effective relationships with team members that fosters compassion, authenticity, integrity, respect and dignity.
Ensures the ongoing safety and reliability of our operation by conducting self-audits, observations, root cause investigations and other related safety engagements. Mentors Customer Service Managers on how to drive a safe and reliable operation.
Promotes effective communication among departments to engage our team to work together to achieve common goals.
Familiarity with Joint Collective Bargaining Agreement (JCBA) and ensures adherence to corporate policy/procedure.
Manages escalated service issues and be visible to your team members when problems arise. May assist and guide peer Customer Service Managers as needed.
Delivers key corporate and local information to frontline leaders in an efficient and effective manner. Sets the expectations and ensure team members understand the why behind the focus/criticality.
Leads change management efforts, advocating for and orchestrating change across multiple teams and departments, ensuring changes are sustainable and aligned with organizational vision.
Identifies and addresses operational bottlenecks by analyzing performance trends and implementing targeted improvements that drive on-time performance and customer satisfaction.
Takes charge of station initiatives and special projects that extend beyond the usual scope, leading strategic endeavors that drive operational excellence.
Acts as a point of contact for interfacing with other departments, senior management, and external agencies on shift-related matters that require a higher level of negotiation or collaboration.
Solves complex, systematic challenges that impact the organization at a strategic level.
On occassion and for cross-training purposes, serves as a backup for the Manager on Duty position during absences or high-volume periods, which includes, but is not limited to leading frontline leaders.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency
4+ years of previous leadership experience across various operational roles
Must be able to work shift work, including weekends and holiday
Must be able to work on-site at assigned base/location

Preferred Qualifications- Education & Prior Job Experience

Bachelor’s degree or equivalent experience/training preferred but not required
2+ years of previous airport customer service and/or hospitality industry experience
Knowledge of company policies and procedures and functional automation applications
Project management experience
Analytical work experience

Skills, Licenses & Certifications

Ability to influence others in order to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
Advanced critical thinking skills - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action
Strong leadership and organizational skills
Advanced decision-making and problem-solving skills
Ability to work independently as well as collaboratively
Ability to work under demanding operational conditions
Ability to prioritize and execute with a sense of urgency and preciseness
Ability to use sound business judgment to resolve issues with internal and external customers
Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook and/or other role specific software programs (i.e. Prime, GETNG, SABRE, GS Realtime, etc.).
Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement
Ability to work extra hours when there are operational needs
Ability to work rotating shifts including weekends, holidays and days-off

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Cities: [[sfstd_jobLocation_obj]]

Requisition ID: [[id]]

Apply on career4.successfactors.com

More about this job

Skills

Customer service
Communication skills
Change management
Negotiation
Collaboration
Leadership
Project management
Work analytically
Critical thinking
Organizational skills
Decision making
Problem solving
Work independently
Microsoft Office
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Microsoft Outlook
Sabre

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Work requirements

Jobs in the United States