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Added 1 min ago
OC
Production Manager Manufacturing - OCE & DOC Employees Only
OREGON CORRECTIONS ENTERPRISES
Salem, OR
- $91,745 to $132,699 USD / year
Oregon Corrections Enterprises (OCE) is seeking a Production Manager (PM) to supervise the day-to-day operational and production output of OCE business units. The PM will direct and be…
Added 2 mins ago
Affordable Housing Compliance Project Manager
City of Boulder
Boulder, CO
Coordinates with Housing Compliance Manager and City Attorney’s Office on complex or highly sensitive requests and inquiries.
Added 2 mins ago
Project and Data Manager
Texas A&M Agrilife Research
College Station, TX
As the nation’s largest most comprehensive agriculture program, Texas A&M AgriLife brings together a college and four state agencies focused on agriculture and life sciences within The…
Added 2 mins ago
Compliance and Audit Operations Manager
Fordham University
NY
…insurance; short and long-term disability; employee assistance program (EAP); tuition remission; and generous time…
Added 2 mins ago
A
Industrial Construction Project Manager
Actalent
Oakbrook Terrace, IL
- $52.88 to $62.5 USD / hour
Job Title: Project Manager Heavy Industrial ConstructionJob DescriptionThis role oversees all aspects of a large-scale industrial peaker plant project, ensuring it is delivered safely, on…
Added 2 mins ago
Construction Project Manager
FIRSTCALL MECHANICAL GROUP LLC
Columbus, OH
…the FirstCall Academy, the Learning & Education Assistance Program (LEAP), and the FirstCall Progression…
Added 3 mins ago
Regional Director of Operations
PACE Southeast Michigan
Southfield, MI
Partners with the Quality Assurance Director to ensure compliance with quality assurance standards, state and federal program requirements, certifications, and applicable laws and…
Added 3 mins ago
Senior Specialist, Program Management 1
L3Harris Technologies
Northampton, MA
L3Harris’ Maritime Imaging Systems business unit is seeking a strong, experienced Program Manager to lead the MK20 Mod “Next” development program, which will design/develop the next…
Added 3 mins ago
Project Manager, Mechanical (Deer Island)
Massachusetts Water Resources Authority
Winthrop, MA
This position will assist the Program Manager, Mechanical in providing mechanical engineering, construction and field inspection services and technical assistance for various Deer Island…
Added 3 mins ago
E
Manager State and Local Tax Indirect Taxes
Emerson
St Louis, MO · St. Louis, MO · Eden Prairie, MN
- $112,200 to $163,000 USD / year
If you are a Manager, State and Local Tax – Indirect Taxes professional looking for an opportunity to grow your career, this role offers the chance to lead critical compliance activities…
Added 3 mins ago
Warehouse Manager
Emerson
Reno, NV
Are you a Warehouse Manager with a focus on achieving goals, interested in leading a diverse team? This person will be building our internal inventory flow from receiving to shipping,…
Added 3 mins ago
SLED Account Manager
HP
Spring, TX
Responds to moderately complex issues within established guidelines.
Added 3 mins ago
Enterprise Account Manager, HP Additive Manufacturing
HP
All Cities, CA
…client relationships, collaborates with stakeholders to execute complex deals, and surpasses revenue targets by leveraging Additive Manufacturing/3D Print industry knowledge for new…
Added 3 mins ago
K
Senior Technical Program Manager
Kforce
Foster City, CA
- $70 to $75 USD / hour
Kforce has a client in Foster City, CA that is seeking a Senior Technical Program Manager.
Added 4 mins ago
Program Manager
franke
Smyrna, TN (Tennessee), TN
We're looking for an experienced, customer-focused Program Manager to lead large-scale equipment deployment programs for our national convenience store and foodservice customers. This role…
Added 5 mins ago
NPT PM - New Product Transition Project/Program Manager (E3 Senior)
Applied Materials, Inc
Austin, TX
Join Our Team: New Product Transition Project/Program Manager (NPT PM)
Added 5 mins ago
Materials Project Manager (B4)
Applied Materials, Inc
Santa Clara, CA
Leads others to solve complex problems; uses sophisticated analytical thought to exercise judgment and identify innovative solutions
Added 5 mins ago
Senior Manager, EPIC and Lab Security Operations, Santa Clara
Applied Materials, Inc
Santa Clara, CA
…strategy, operational readiness, and day-to-day physical security program for Applied Materials’ EPIC Center in Santa Clara, California. The Senior Manager of Security Operations – EPIC…
Added 5 mins ago
Supply Chain Project Manager (B4)
Applied Materials, Inc
Austin, TX
Ensures that specific project and program objectives are defined for areas of responsibility, and that necessary preliminary activities (e.g., determination of outcomes, milestones,…
Added 5 mins ago
Office Coordinator
Princeton University
Princeton, NJ
…administrative support to the department. Reporting to the department manager, the administrative office coordinator is primarily the first point of contact for staff, students,…
Added 5 mins ago
EUC Engineer
CSC Cboe Services Company
United States
At Cboe, we inspire our people to solve complex challenges together because what we do matters. We provide the financial infrastructure that powers the global economy. As a leading provider…
Added 6 mins ago
SO
HUMAN RESOURCES ANALYST A, B, C, OR SPECIALIST
State of Louisiana
Baton Rouge, LA
- $18.04 to $35.4 USD / hour
The incumbent of this position is part of a full service human resources office and program for a group of very complex and highly visible entities that includes the Division of…
Added 6 mins ago
SO
ENVIRONMENTAL SCIENTIST MANAGER
State of Louisiana
Baton Rouge, LA
- $33.72 to $60.7 USD / hour
Are you ready to lead critical environmental protection efforts in Louisiana? As our Environmental Scientist Manager – Manufacturing Section, you will play a pivotal leadership role within…
Added 6 mins ago
FT
Sales Account Manager (Georgia)
FULGENT THERAPEUTICS LLC
Remote, United States
- $95,000 to $110,000 USD / year
The primary accountability for the sales function and for the Sales Account Manager individually is to drive profitable growth within their assigned geography in a manner consistent to…
Added 7 mins ago
Program Manager, Value Delivery
Sunbelt Rentals, Inc.
Fort Mill, SC
5+ years of experience leading technical teams and managing complex programs or projects delivering enterprise solutions or large-scale COTS implementations.

Sr Crew Manager, Inflight

United States

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Job details

Experience: 4+ years of relevant experience
Posting language: English

Original job description

Location: [[location]]

Cities: [[sfstd_jobLocation_obj]]

Requisition ID: [[id]]

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

A Sr. Inflight Mgr. must ensure a safe, high performing operation by leading, engaging, and having high visibility with front-line team members. You will be supporting flight attendants by creating a safe, reliable operation while delivering an exceptional customer experience
Must be energized by a fast-paced dynamic environment and passionate about safety, teamwork, leadership and helping to achieve station and departmental goals.
Supports flight attendants in the operation and at the gate to ensure they have the tools needed for flight while delivering an on-time departure.
Manages, engages, and recognizes flight attendants in the operation and communicates company and departmental initiatives, metrics, and goals.
This job is a member of the Inflight team within the Customer Experience group.

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

Local subject matter expert in departmental policies, procedures, regulations, and knowledge of the APFA collective bargaining agreement.
Escalation point-of-contact for Flight attendants in base for support, to address concerns, and resolve issues
Effectively allocates resources and provides appropriate support to enable teams to deliver on operational goals in a safe manner
Promote effective communication among departments to engage our team to work together to achieve common goals in the operation.
Participate in working groups and planning activities to solve problems and support goals and initiatives
Represents Inflight at various station meetings
Onboards, mentors, and support new Inflight Ops team members to set them up for success.
Project Manager for new hire program and/or other ad hoc projects as assigned.
Supports and backs up base leader. as needed including participating in leader on call rotations.
Coordinate terminal assignments for Inflight team members to dynamically support key flights at gates

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree in related field or equivalent experience/training
4+ years of relevant experience
Experience in customer service industry
Prior leadership experience leading a team
Must be able to work shift work, including weekends and holidays.
Must be able to work on-site at assigned base/location.

Preferred Qualifications- Education & Prior Job Experience

Current Inflight, Customer Care, or other operational experience in a leadership role
Prior mentorship and policy administration experience
Flight Attendant experience

Skills, Licenses & Certifications

Excellent interpersonal, planning, and organizational skills
Knowledge of working with a contract labor group
Ability to qualify as a Flight Attendant
Ability to solve complex staffing issues with minimal oversight
Ability to analyze and make decisions based on data and work in an increasingly digital environment while leading people.
Strong communicator with all levels of the operation
Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action
Strong decision-making skills
Ability to work independently as well as collaboratively
Ability to work under demanding operational conditions
Ability to prioritize and execute with a sense of urgency and preciseness
Ability to use sound business judgment to resolve issues with internal and external customers
Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
Pass U.S. Department of Transportation (DOT) mandated drug testing requirements, including verification with previous employers regarding DOT drug and alcohol violations and/or refusal to test. Applicants are required to fill out "Department of Transportation Testing Inquiry" form which provides authorization for release of records from previous employers

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Cities: [[sfstd_jobLocation_obj]]

Requisition ID: [[id]]

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More about this job

Skills

Communication skills
Customer service
Leadership
Lead a team
Organizational skills
Critical thinking
Decision making
Work independently
Microsoft Office
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Microsoft Outlook

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