Spa & Wellness Receptionist

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Sensei Lāna’i, A Four Seasons Resort offers a luxurious adults-only wellness enclave on the secluded Hawaiian island of Lāna‘i. Unmatched hospitality, reputable specialists and natural beauty combine to offer a completely customized experience to discover one’s greatest well-being. At the heart of it all is the Sensei Way, an evidence-led approach integrating healthy living practices into three simple paths – Move, Nourish and Rest. Guided by highly trained practitioners in areas such as exercise physiology, nutrition, stress management, yoga and mindfulness, each stay is unique – itineraries are comprised from a selection of wellness classes, spa treatments, a range of island activities and world-class golf and tennis facilities complemented by nourishing and delicious dining by Nobu. The resort’s 10 spa hales are luxurious, Japanese-inspired oases of calm, each one featuring an ofuro bathtub, infrared sauna, steam, indoor and outdoor showers, oversized massage tables, private plunge pools and cozy lounging areas.

SPA & WELLNESS RECEPTIONIST

Four Seasons Resort Lana'i at Ko'ele is looking for passionate individuals, where you will create exceptional guest experiences, showcase your expertise and enthusiasm, and embody the Golden Rule in every interaction.

The Spa & Wellness Receptionist provides exceptional guest service by welcoming guests to the spa and wellness facilities, coordinating reservations for spa, wellness, recreational, and hale experiences, and managing guest arrivals and departures. This role serves as a knowledgeable resource for guests, ensuring a seamless, personalized experience while maintaining the highest standards of professionalism, hospitality, and adherence to Four Seasons policies and procedures. Responsibilities include, but are not limited to:

• Accurately book, coordinate, and promote spa, wellness, fitness, salon, Guide, Hale, and retail offerings while providing detailed knowledge of services, products, and wellness experiences.
• Utilize reservation and property management systems to manage appointments, guest profiles, schedules, and operational information efficiently and accurately.
• Optimize therapist, wellness practitioner, treatment room, and Hale scheduling to maximize productivity, guest satisfaction, and operational efficiency.
• Welcome guests, provide facility orientations and personalized spa tours, and serve as a knowledgeable resource for spa, wellness, and resort offerings.
• Support the cleanliness, organization, and presentation of spa guest areas, including locker rooms, relaxation lounges, and wellness spaces.
• Process guest check-ins, check-outs, room charges, retail purchases, cash handling, and payment transactions in accordance with established procedures.
• Ensure accurate posting, reconciliation, and tracking of spa, wellness, fitness, and retail revenue.
• Deliver personalized service by anticipating guest needs, answering inquiries, resolving concerns, and creating exceptional guest experiences aligned with luxury hospitality standards.
• Collaborate with therapists, wellness practitioners, and operational teams to ensure seamless execution of guest itineraries and wellness experiences.
• Maintain a professional, organized, and welcoming reception environment while upholding all Four Seasons service, operational, and confidentiality standards.
• And More!

WHAT TO BRING

• Successful candidate must possess legal work authorization in United States legal work authorization in United States
• The hospitality business functions seven (7) days a week, twenty-four (24) hours a day and scheduled days and times may vary based on need. Holidays and weekends availability is required.
• CPR Certification preferred
• Ability to stand for extended periods, lift up to 60 lbs, and push/pull as needed during shifts
• Experience in reservations, concierge, customer service, or a similar hospitality role within a luxury hotel, resort, spa, or wellness environment, with strong skills in guest service, appointment scheduling, telephone etiquette, sales, and reservation management.
• Proficiency in Microsoft Office applications (Word, Excel, Outlook, Teams) and reservation systems, with excellent written and verbal English communication skills, strong attention to detail, organizational abilities, and the capacity to multitask effectively in a fast-paced, guest-focused environment.

JOIN OUR ‘OHANA & ENJOY OUR AMAZING BENEFITS:

• Hourly Rate: $27.53
• Competitive wages and other benefits (Retirement Plan, Wellness Credit, etc.) as well as Paid Time Off & Holiday Pay
• 100% Employer paid Medical, Dental, and Vision benefits
• Complimentary stays and exclusive discounts at Four Seasons Worldwide
• Complimentary Employee Meals & Dry Cleaning for Employee Uniforms
• Subsidized on-island housing and other resources
• Inclusive and diverse employee engagement & recognition events all year-round
• Comprehensive learning and development programs to help you master your craft
• Energizing Employee Culture where you are encouraged to be your true self!
• And so much more!

We look forward to receiving your application! Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.

Learn more about what it's like to work at Four Seasons Resorts Lana’i, visit us: Facebook: https://www.facebook.com/FourSeasonsResortsLanai Instagram: https://www.instagram.com/fslanai/

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal