Service Technician – Road Service

About ABC Companies:

ABC Companies is a leading provider of transportation solutions, offering vehicles for 8-81 passengers, along with parts, service, and financing to support fleet operators across North America. Family-owned and operated since 1972, ABC is driven by its mission to advance the transportation industry through innovative, collaborative solutions that redefine the standard. Guided by its core values of Integrity, Trust, Collaboration, and Innovation, ABC is committed to delivering customer-focused, high-quality solutions that enhance safety, performance, and reliability.

Title: Service Technician – Road Service

Reports To: Operations Manager

Schedule: Monday – Friday, 12:00 PM - 8:30PM

Salary Range: $37.00 - $67.00 per hour

This information reflects the proposed base salary range for this position based on available data. Minimums and maximums may vary based on location. Individual pay is determined by additional factors including job-related skills, experience, applicable education or training, and other relevant factors.

Position Overview

The Service Technician is a skilled, hands-on technical role responsible for independently diagnosing, troubleshooting, repairing, and maintaining motorcoaches and other commercial vehicles. The position requires strong mechanical, electrical, and diagnostic capabilities, including the ability to identify and resolve complex vehicle issues, perform preventive maintenance and repairs, and respond to road calls and on-site service needs. The Service Technician takes ownership of assigned work from diagnosis through completion while maintaining ABC Companies’ standards for safety, quality, documentation, and customer service.

Key Responsibilities

Vehicle Diagnostics & Repair

• Inspect, diagnose, repair, and maintain motorcoaches, commercial vehicles, and other equipment as assigned.
• Independently troubleshoot mechanical, electrical, electronic, hardware, and software issues to identify root causes and determine appropriate repairs.
• Use diagnostic software, scan tools, electrical test equipment, service information, and other technical resources to isolate faults and verify repairs.
• Perform scheduled and urgent road calls and on-site service to diagnose and repair vehicle and equipment issues away from the shop.
• Assess issues at customer or roadside locations, determine whether repairs can be completed on-site, and communicate parts, towing, escalation, or follow-up service needs to Service leadership.
• Complete preventive maintenance, routine service, and repairs across mechanical, electrical, HVAC, and related vehicle systems in accordance with manufacturer guidelines and company standards.
• Perform body, frame, and interior component repairs or replacements as assigned and within technical capabilities.
• Identify required parts, components, and materials and coordinate with Parts personnel to support timely repairs.
• Verify completed work and communicate additional repair needs or unresolved concerns to Service leadership.

Documentation & Work Order Management

• Accurately document diagnostic findings, repairs performed, parts used, and other required information in work orders using company shop systems and software.
• Maintain accurate time and attendance records and properly document labor associated with assigned work.
• Communicate repair progress, parts needs, and potential delays to the Shop Foreman or appropriate Service leadership.
• Manage assigned work efficiently while maintaining attention to repair quality and established completion expectations.

Safety, Quality & Team Collaboration

• Maintain a safe, clean, and organized work environment.
• Follow company safety policies, procedures, and established repair practices.
• Comply with applicable EPA, OSHA, DOT, and other federal, state, and local requirements.
• Work collaboratively with fellow technicians, Parts personnel, and Service leadership to support shop productivity and customer needs.
• Demonstrate professionalism, dependability, and accountability while upholding ABC Companies' core values.

Training & Continuous Development

• Continuously develop technical knowledge and troubleshooting skills through hands-on experience, training, and available professional development opportunities.
• Stay current with applicable diagnostic tools, repair procedures, and evolving commercial vehicle technologies.
• Maintain required certifications and pursue additional technical qualifications as appropriate.
• Support changing operational needs, including occasional travel, overtime, or weekend work as required.
• Perform additional duties and special projects as assigned.

Qualifications

• 2–4 years of diesel, motorcoach, transit, or heavy commercial vehicle maintenance and repair experience preferred.
• Demonstrated ability to independently diagnose and repair mechanical, electrical, electronic, hardware, and software issues.
• EPA refrigerant handling certification required or ability to obtain within 30 days of hire.
• Valid driver's license required; Class B CDL with Passenger Endorsement preferred.
• Must possess the personal tools necessary to perform assigned work.
• Ability and willingness to perform road calls and field service assignments and to work occasional overtime, weekends, or travel as operational needs require.

Skills

• Advanced vehicle diagnostics and independent troubleshooting
• Diesel, mechanical, electrical, electronic, hardware, and software repair
• Diagnostic software, scan tools, electrical test equipment, and shop systems
• Preventive maintenance, repair planning, and quality workmanship
• Clear work order documentation, communication, and teamwork
• Safety compliance, organization, dependability, and field-service readiness

Physical Demands

• Ability to move items weighing at least 100 pounds, with appropriate assistance or equipment as required.
• Ability to stand, walk, bend, kneel, crouch, reach, climb, and move frequently throughout the workday, potentially 80–100% of the shift.
• Ability to safely enter, exit, and work inside and around motorcoaches and other commercial vehicles.
• Ability to operate hand tools, power tools, diagnostic equipment, and other service equipment.
• Ability to work indoors and outdoors for extended periods under varying environmental conditions.