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Service Sales Engineer - Northeast

United States

$78,200 - $104,500 in these states: NY, CT, MA

Apply on career5.successfactors.eu

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Job details

Pay: $78,200 - $104,500 in these states: NY, CT, MA
Posting language: English

Original job description

Your role

Mission / Purpose of the Job

The Service Sales Engineer drives aftermarket revenue growth by developing customer relationships, identifying service opportunities, and delivering solutions that improve equipment reliability, performance, and uptime. As Leybold's primary aftermarket sales representative within the assigned territory, this role is responsible for growing service revenue through maintenance programs, repairs, upgrades, service agreements, field services, and spare parts sales while ensuring long-term customer satisfaction.

Key Responsibilities:

Aftermarket Sales Growth & Customer Development

Drive growth through service agreements, preventative maintenance programs, repairs, upgrades, retrofits, field services, and spare parts solutions.
Develop and execute territory sales strategies that increase market penetration, revenue growth, and customer retention.
Generate new business through prospecting, customer visits, referrals, and competitive displacement initiatives.

Installed Base Lifecycle Management & Service Opportunity Development

Analyze the installed equipment base to identify service opportunities, lifecycle risks, modernization needs, and replacement opportunities.
Promote preventative and predictive maintenance strategies that improve reliability, reduce downtime, and maximize equipment performance.
Utilize equipment history, maintenance records, and field service findings to develop customer-specific recommendations.

Customer Relationships & Strategic Account Management

Serve as the primary customer-facing representative for Leybold's aftermarket service business within the assigned territory.
Build and maintain relationships with maintenance, reliability, operations, procurement, and engineering stakeholders.
Conduct customer visits to assess equipment performance, understand operational challenges, and identify service opportunities.

Service Solutions, Contracts & Value Creation

Recommend service solutions that improve uptime, asset reliability, and total cost of ownership.
Develop proposals, quotations, service agreements, and business cases that demonstrate measurable customer value.
Promote, sell, and renew preventative maintenance agreements, service contracts, and long-term support programs.

Territory Leadership & Cross-Functional Collaboration

Develop territory growth plans focused on customer engagement, installed base opportunities, and strategic account development.
Monitor market trends, competitive activity, and customer needs to identify growth opportunities.
Collaborate with equipment sales teams, applications engineers, service operations, and customer care teams to deliver exceptional customer experiences.

Your skills and experience

Technical & Commercial Expertise

Bachelor's degree in Engineering, Business, or a related field, or equivalent combination of education and experience.
Experience selling industrial equipment, technical services, aftermarket solutions, or reliability-focused products within manufacturing or industrial markets.
Strong understanding of consultative selling, account management, and value-based solution development.

Customer Focus & Relationship Building

Proven ability to build relationships with maintenance, engineering, operations, procurement, and plant leadership teams.
Strong communication and presentation skills with the ability to influence decision-makers and articulate technical concepts to diverse audiences.
Demonstrated success identifying customer needs and developing solutions that improve operational performance and equipment reliability.

Business Development & Territory Management

Experience managing a sales territory, developing strategic account plans, and growing revenue within existing and new customer accounts.
Proven ability to manage sales pipelines, forecast accurately, and drive opportunities to successful closure.
Self-motivated, organized, and capable of prioritizing multiple customer opportunities in a fast-paced environment.

Collaboration & Continuous Improvement

Ability to collaborate effectively across sales, engineering, service operations, and customer support teams.
Proficiency with CRM systems, Microsoft Office applications, and sales reporting tools.
Willingness to travel throughout the assigned territory to support customer engagement and business development activities.

Other Requirements

Valid driver's license and ability to travel within the assigned territory.
Ability to work independently while contributing to broader business objectives and team success.

Your compensation and benefits

• We believe there is always a better way. Open for change and feedback is what defines our culture.

• We support you on your journey: individual learning opportunities, world-wide job opportunities or technical training from our academy.

• The safety and well-being of our employees is important to us, which is why we set high standards for your workplace safety.

• We offer a competitive compensation package (Relocation Assistance, Medical, Dental, Vision, Vacation, Sick, Holiday Pay, 401k, Paternal and Maternal leave, relocation assistance, short-term and long-term disability and more)

Compensation:

The starting salary for this role differs based on the employee's primary work location. Employees typically do not start at the top of the range, though compensation depends on everyone’s qualifications.

Location Based Pay Ranges:

$78,200 - $104,500 in these states: NY, CT, MA

LEYBOLD USA INC. is an Equal Opportunity Employer – M/F/Disabled/Veterans

#UUY

Your job location

This role is fully remote and employed through our legal entity in [[PostingCity]], [[country]]. Other locations may be possible to review.

Why it is great to work with us

Your career grows through your skills, your curiosity, and the people you work with. You join a global network where we learn from each other and share knowledge openly. We focus on long‑term development and encourage you to explore new ideas that help us move forward. Innovation is part of how we think and act – we test, improve, and use what we learn to create solutions that matter. You can make a meaningful impact by contributing with your insights and taking ownership of your work, supported by flexible ways of working and leaders who empower you.

Application process

Our selection process includes interviews and, for some roles, skills assessments that help us gain a deeper understanding of your profile. We look forward to getting to know you, learning about your strengths, and discussing how you can grow with us. If you have questions during the process or need support, please contact us:

Talent Acquisition: [[recruiterName]]

Apply on career5.successfactors.eu

More about this job

Skills

Sales
Customer relations
Customer service
Sales strategies
Cold calling
Procurement
Leadership
Collaboration
Relationship building
Communication skills
Presentation skills
Prioritization
Process improvement
Microsoft Office
Valid driver's licence
Work independently

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Work requirements

Jobs in the United States