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Assistant Program Manager - Engineering
County of Wake, NC
Raleigh, NC
…stakeholders, and partner municipalities and lead a responsive, customer-centric team that proactively assesses situations to prevent issues from escalating. The Assistant Program Manager –…
Added 1 min ago
Project Accountant - Remote, US
Bowman
Bismarck, ND
…supportive of our unwavering commitment to provide unparalleled service to our…
Added 1 min ago
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Principal Program Manager - OCI Product Marketing
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- $90,100 to $209,500 USD / year
We are looking for a strategic Program Manager (IC4) to establish and run the operating model for business-critical OCI Web and Oracle AI World programs. This role brings sustained…
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Project Leader Middletown RI
Serco
Fargo, ND · Garrison, ND · Beulah, ND · Bottineau, ND · Grand Forks AFB, ND · Dunseith, ND · Carbury, ND · Carpio, ND
Oversee and manage the day-to-day operational aspects of ongoing projects and serve as liaison between Program Manager, Customer, and project team
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The Program Manager will work with the Sr. Manager, Business Performance to support a Customer Program and to serve as national Project Delivery (PD) liaison, identifying best practices,…
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Health Technician (Telehealth Clinical)
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PATIENT SERVICES MANAGER
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Bismarck, ND
Healthcare experience is not required. A strong hospitality and customer service background, along with experience leading teams, is what we’re looking for. This opportunity offers growth…
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Manager - IT Service Management
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Maximus seeking an experienced and highly motivated Manager, Enterprise Service Management & Knowledge Experience to lead the transformation and manage operations of Enterprise Service…
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Territory Sales Manager - Wisconsin and Minnesota
ContiTech
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- $60,480 to $81,700 USD / year
…connected, environment-friendly, safe, and convenient industry and service solutions using a range of materials for off-highway applications, on rails and roads, in the air, under and above…
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Analyst, Product Support
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Bismarck, ND
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Product Manager – Retirement Services
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FLOATING CAFE MANAGER - ORLANDO, FL
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Working as a Retail Manager supporting Morrison Healthcare accounts throughout the Florida market, you will help lead successful retail and cafeteria operations in partnership with account…
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Sr Technical Program Manager
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- $95,000 to $150,000 USD / year
Working as the Program Manager – Global Mobility & Talent Management Technology, you will be responsible for working in lock-step with application or domain leaders acting as a senior…
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Health Technician (Telehealth Clinical)
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Group Product Manager, Privacy
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As a Group Product Manager, you will lead a small team solving core customer problems. The solutions you help to champion will create an elevated customer experience.
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Vice President, Cloud Platform Engineer
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Operational Excellence: Deliver solutions in high-pressure, multi-customer environments, addressing complex needs with speed and precision.
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Information Security Engineer
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You’ll report to the Information Security Manager. Your role is impactful as it protects TTEC from data loss and security events.
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Cyber Security Manager - Diego Garcia
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…critical infrastructure sectors, is seeking an FRCS Cybersecurity Manager to support a government contract based on the island of Diego…
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U-Haul Moving Center General Manager
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Assistant General Manager - Jared Jewelers - Meridian Square
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Case Manager
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The Case Manager provides direct service for individuals experiencing homelessness, substance use, mental health needs, and medical complexity. Under the supervision of the Lead Clinical…
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Clinical Case Manager
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- $95,000 to $105,000 USD / year
The Clinical Case Manager is a licensed or BBS registered clinician with direct service experience and works with individuals experiencing homelessness, substance use, mental health needs,…
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Lead Case Manager
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Under the supervision of the Program Director, the Lead Case Manager works in direct service with individuals experiencing homelessness, substance use, mental health needs, and medical…

Service Manager

Rock Island, IL, United States

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Job details

Posting language: English

Original job description

Murphy-Hoffman Company, LLC is North America’s largest Kenworth truck dealership group and leasing group. As MHC continues to grow, we have an opening for a Service Manager. The role of the Service Manager is responsible for the day-to-day operation of the branch’s Service Department in compliance with established policies and procedures. Plans, directs and controls the activities of the Service Department to ensure the overall growth and profit objectives are met. Formulates the major objectives, specific plans, plan procedures and programs for the Service Department; evaluates the department’s results and performance against objectives. Maintains the highest quality standards of professionalism in serving the customer and identifying their needs.

Assesses present and future needs, trends, problems and profit opportunities of the Service Department.
Within the Company’s overall plans and policies, establishes short and long-term operating and financial objectives for the Service Department.
Ensures that approved policies and objectives are clearly understood and effectively applied within the department.
Formulates annual and monthly sales/profit objectives and expense budget in accordance with company objectives.
Reviews and appraises the results of activities within the department and takes appropriate action as necessary.
Travels with outside sales force and own on to customer locations on a regular basis promoting Service Department and dealerships.
Works with Parts Manager and outside sales force in a proactive way to improve labor sales efforts of outside sales force.
Maintains appropriate communication within and between all departments within the branch.
Promotes safe work habits and ensures that safety rules are followed.
Develops and maintains policies and practices which will ensure positive employee and customer relations.
Is familiar with the activities of competition, market conditions and department operation; keeps the Branch Manager informed.
Coordinates the processing of warranty claims with Warranty Manager and administers warranty and policy adjustments in the most fair and honest manner for the customer, dealership and vendor.
Performs other duties as assigned by a supervisor.

SAFETY-SENSITIVE This position has been designated as a safety-sensitive position. Any person performing the position while under the influence of marijuana or any other illegal drug may constitute a threat to health or safety or in which a lapse of attention could result in injury, illness, or death, including without limitation a position that includes the operating, repairing, maintaining, or monitoring of heavy equipment, machinery, aircraft, motorized watercraft, or motor vehicles or handling of hazardous materials and/or waste as part of the job duties.

CDL preferred.
Minimum of four years’ experience in related field.
Must display excellent leadership and communication skills.
Requires previous supervisory experience.
Must have positive can-do attitude.
Must have strong work ethics and commitment to extra hours when needed.
Competitive Salary
Medical, Dental and Prescription Insurance
Disability and Life Insurance
Paid Time Off program
401k and Profit Sharing with Employer Match
Flexible Spending Account
Internal Promotion Opportunities
On the Job Training

MHC is an expansion of the original company, Ozark Kenworth, Inc. Ozark Kenworth started in Springfield, Missouri, in January 1975. Opening for business without a Parts or Service department and only three employees in a temporary facility. From there, the company grew and expanded. MHC is now a multi-state network of full-service diesel truck dealerships, leasing and rental operations, transport refrigeration locations, and a finance company which offers a complete array of finance and insurance services. We believe in fostering an environment that helps employees realize their full potential – a place where you can grow as a person and a professional. Equal Opportunity Employer / Veterans / Disabled

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