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Service Billing Supervisor

Virtual, UT, United States

Apply on career4.successfactors.com

Applications open in a new tab.

Job details

Experience: Bachelor's degree in Finance, Accounting or Buisness or 4-5 years of commensurate experience in the field or in a related area.
Posting language: English

Original job description

Welcome to the intersection of energy and home services. At NRG, we’re driven by our passion to create a smarter, cleaner and more connected future.

Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.

Job Summary:

The Service Billing Supervisor is considered a subject matter expert, is responsible for leading a team of specialists, fostering a culture of continuous process improvement and works under limited supervision with a focus and direct impact on customer experience. The Supervisor will provide leadership to the Service Billing Team. They will drive continuous improvement; evaluating, recommending, and implementing billing systems and processes to improve efficiency and effectiveness. The Supervisor will be responsible maintaining current knowledge, and acquiring new knowledge as needed.They will consult with other areas/departments about transaction management and billing issues and activities and provide, recommend, and implement business solutions to aid the business unit in accomplishing its goals.

Essential Duties & Responsibilities:

Lead, coordinate, and manage the workload of a team of people that analyze and correct errors, with a high degree of complexity, identified in the billing systems including conditions that impede enrollment, move-ins, move-outs, transfers, billing and invoicing of individual collective contributors. Analytical skills are critical.
Accountable for the completeness, accuracy, and timeliness of customer billings, including invoicing of offline/special-billed accounts.
Accountable for the completeness, accuracy, and timeliness of customer billings.
Monitor KPIs to ensure targeted performance levels are achieved and proactively detect performance deviations.
Actively pursue ongoing process and procedure improvement, including workflow changes, realignment of team responsibilities, development of efficiencies to improve speed and accuracy of all customer billing.
Accountable for creation cross-functional initiatives that will improve the billing process and customer experience.
Actively participate in merger & acquisition, new market entry, or billing migration projects, taking responsibility for maintaining consistent revenue flows and an optimal customer experience during transition periods.
Drive resolution of all cross-functional billing issues, and manage financial impact and affected customer’s exposure.
Manage internal billing relationship with IT on all billing related projects and enhancements.
Assess training gaps of team and design or revise training material.
Ensure functional specific process documentation and training materials are kept current.
Create business case future system enhancements to make the Billing process more accurate and efficient.
Handle administrative issues of team members such as time tracking, access requests, and resolving personnel issues.
Select, motivate, develop and evaluate staff.
Ensure source and integrity of data inputs into billing process, specifically unit price inputs.
Enforce protocols for preventing and handling billing exceptions and delays.
Ensure target performance levels are achieved, and proactive detection and remediation of performance deviations.
Ensure operational procedures are in place and compliant to current policy and governance requirements.
Responsible for SOX controls.
Serve as point of escalation for daily issue resolution for the Power Billing function.
All other projects and duties as assigned.

Minimum Requirements:

Bachelor's degree in Finance, Accounting or Buisness or 4-5 years of commensurate experience in the field or in a related area.

Preferred Qualifications:

4 years of Vivint experience, preferred.
2 years of leadership experience preferred.

Knowledge, Skills and Abilities:

Proven ability to lead teams and objectively assess performance.
Strong problem-solving skills; seeks out creative solutions independently and pro-actively.
Process optimization experience preferred.
Ability to make decisions.
Effective communication skills.
Ability to interact effectively with personnel at various levels throughout organization.
Resourcefulness and strong prioritization skills.
Ability to work with limited supervisions and consistently meet deadlines.
Knowledge of energy costing components, bill methods, customer usage patterns, capacity and transmission KDEs, and general market knowledge.
Flexibility and ability to manage multiple tasks and deadlines.

Working Conditions:

Open office environment or fully remote work options available.
Some overtime required with seasonality and as special projects arise.
Travel: Less than 5%
Mandatory in-person meetings in office monthly.
Additional leadership trainings and in office meetings as needed.

Physical Requirements:

Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about.

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

EEO is the Law Poster (The poster can be found at http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf)

Official description on file with Talent.

We support the use of AI tools to help you prepare for your interview (e.g., practicing responses, researching the role, or refining your resume). However, during interviews and assessments, we expect responses to reflect your own thinking, experience, and communication. Use of AI to generate or read answers in real time, complete assessments, or misrepresent your qualifications is not permitted and may impact your candidacy.

Apply on career4.successfactors.com

More about this job

Skills

Lead a team
Process improvement
Customer experience
Leadership
Analytical skills
Workflow
Documentation
Problem solving
Communication skills
Prioritization
Meet deadlines

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Work requirements

Jobs in the United States