Jobs in the United States

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Added 1 min ago
Service Billing Supervisor
NRG
Lindon, UT · Lehi, UT · VIRTUAL, UT
Lead, coordinate, and manage the workload of a team of people that analyze and correct errors, with a high degree of complexity, identified in the billing systems including conditions that…
Added 1 min ago
Senior Manager, Dove Core & Sports Marketing
Unilever United States, Inc.
United States
The role is suited to a growth-minded marketer who combines data-driven execution, creative thinking, cultural awareness, and strong commercial judgment. It offers significant ownership and…
Added 2 mins ago
Senior UI/AI Developer (Angular)
Citibank, N.A.
United States
We are seeking an innovative Senior UI/AI Developer to join our GSP Financing and Securitization division. You will be a key member of a talented and dedicated team, responsible for…
Added 4 mins ago
Value Stream Manager - Coldwater Area
The Pivot Group Network
Coldwater · Coldwater, MI
Lead daily production activities across an assigned value stream to meet safety, quality, delivery, and cost targets.
Added 4 mins ago
O
Senior Director, Software Development
Oracle
Jefferson City, MO
- $193,600 to $414,400 USD / year
…experience and extensive knowledge of software architecture to lead software engineering organization which designs, develops, deploys and operates highly available large-scale distributed…
Added 5 mins ago
J
Tax Manager - Enterprise Tax
Jobgether
Remote, United States
- $98,500 to $164,000 USD / year
The Tax Manager will lead the delivery of federal tax compliance and consulting services while serving as a trusted advisor to clients on complex tax matters. This role combines technical…
Added 5 mins ago
J
Senior Director (Strategic Partnership & Business Development
Jobgether
Remote, United States
- $130,000 to $170,000 USD / year
…scientific objectives into tailored service solutions, and lead early-stage commercial negotiations. Working closely with scientific, operational, and commercial leaders, you will ensure…
Added 5 mins ago
J
Senior Creative Strategist (eCommerce)
Jobgether
Remote, United States
- $75,000 to $85,000 USD / year
The Senior Creative Strategist will lead performance-driven advertising creative across a portfolio of ambitious eCommerce brands in the United States and Canada. This role combines…
Added 5 mins ago
Senior Account Executive
Jobgether
Remote, United States
…to increase sales and profitability. Through a consultative, data-driven approach, this role will develop and execute account strategies aligned with broader business objectives. The…
Added 5 mins ago
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Product Engagement Manager
Jobgether
Remote, United States
- $121,680 to $180,000 USD / year
…product capabilities into measurable business outcomes. You will lead strategic customers through the entire product journey, from initial implementation and solution design to adoption,…
Added 5 mins ago
Midwest Regional Director
Jobgether
Remote, United States
The Midwest Regional Director will lead regional strategy and operations, ensuring that programs, partnerships, fundraising activities, and policy initiatives effectively advance the…
Added 5 mins ago
Head of HR
Jobgether
Remote, United States
The Head of HR will lead the organization's people strategy and oversee the full spectrum of human resources operations, ensuring that HR practices support business growth, regulatory…
Added 5 mins ago
Head of Finance
Jobgether
Remote, United States
The Head of Finance will lead the development and scaling of the finance and accounting function within a rapidly growing, private equity-backed professional services platform. This…
Added 5 mins ago
GTM Strategist
Jobgether
Remote, United States
Lead ideal customer profile (ICP) development for client engagements by analyzing closed-won data, conducting stakeholder interviews, and researching target markets to establish clear,…
Added 5 mins ago
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Fleet Reliability Engineer
Jobgether
Remote, United States
- $125,000 to $140,000 USD / year
Monitor and validate internal dashboards and analytics platforms to ensure accurate and actionable fleet performance data.
Added 5 mins ago
Electrical Applications Engineer – Motor Controls & Drives
Jobgether
Remote, United States
Lead project kick-off coordination with engineering teams once proposals are converted into orders.
Added 5 mins ago
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Deputy Managing Editor, Limited Term
Jobgether
Remote, United States
- $129,776 to $162,220 USD / year
Lead statewide content planning and editorial coordination across a network of 14 public radio stations and nonprofit media partners.
Added 6 mins ago
Supplier Quality Engineer - Jackson Area
The Pivot Group Network
Jackson · Jackson, MI
…companies in the Jackson area seeking Supplier Quality Engineers to lead and enhance their…
Added 8 mins ago
Software Engineer
Nike
Beaverton, OR
…leverage prediction models and optimization programs to deliver data driven decisions that result in immense business impact; assess a well-defined problem and lead the development of a…
Added 9 mins ago
Value Stream Manager - Grayling Area
The Pivot Group Network
Grayling · Grayling, MI
Lead daily production activities across an assigned value stream to meet safety, quality, delivery, and cost targets.
Added 10 mins ago
Quality Engineer
Promega
Madison, WI
YOUR ROLE: As a Quality Engineer, you'll lead quality system improvement projects for Promega's medical device business, work governed by ISO 13485 and FDA's Quality Management System…
Added 10 mins ago
Assistant Director, Capital Projects Procurement
Tufts University
Medford, MA
…resources are effectively managed, and coordinates facilities data collection for asset-based management and other analytical and operational tools. This department is also responsible for…
Added 10 mins ago
Sr Administrative Coordinator Biology
Tufts University
Medford, MA
Plays lead role in overseeing daily operations of department(s) or business unit(s). Evaluates workflow, productivity and customer service and deploys staff where needed. Oversees and…
Added 11 mins ago
PI
In Vivo Technician
Pfizer Inc
CT
- $26.86 to $44.77 USD / hour
…welfare regulations, and departmental policies/procedures. The data collected on these studies by the In Vivo Technician enable candidate selection, clinical programs, early research and…
Added 11 mins ago
Service Billing Supervisor
Virtual, UT
Lead, coordinate, and manage the workload of a team of people that analyze and correct errors, with a high degree of complexity, identified in the billing systems including conditions that…

Service Billing Supervisor

Virtual, UT, United States

Apply on career4.successfactors.com

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Job details

Experience: Bachelor's degree in Finance, Accounting or Buisness or 4-5 years of commensurate experience in the field or in a related area.
Posting language: English

Original job description

Welcome to the intersection of energy and home services. At NRG, we’re driven by our passion to create a smarter, cleaner and more connected future.

Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.

Job Summary:

The Service Billing Supervisor is considered a subject matter expert, is responsible for leading a team of specialists, fostering a culture of continuous process improvement and works under limited supervision with a focus and direct impact on customer experience. The Supervisor will provide leadership to the Service Billing Team. They will drive continuous improvement; evaluating, recommending, and implementing billing systems and processes to improve efficiency and effectiveness. The Supervisor will be responsible maintaining current knowledge, and acquiring new knowledge as needed.They will consult with other areas/departments about transaction management and billing issues and activities and provide, recommend, and implement business solutions to aid the business unit in accomplishing its goals.

Essential Duties & Responsibilities:

Lead, coordinate, and manage the workload of a team of people that analyze and correct errors, with a high degree of complexity, identified in the billing systems including conditions that impede enrollment, move-ins, move-outs, transfers, billing and invoicing of individual collective contributors. Analytical skills are critical.
Accountable for the completeness, accuracy, and timeliness of customer billings, including invoicing of offline/special-billed accounts.
Accountable for the completeness, accuracy, and timeliness of customer billings.
Monitor KPIs to ensure targeted performance levels are achieved and proactively detect performance deviations.
Actively pursue ongoing process and procedure improvement, including workflow changes, realignment of team responsibilities, development of efficiencies to improve speed and accuracy of all customer billing.
Accountable for creation cross-functional initiatives that will improve the billing process and customer experience.
Actively participate in merger & acquisition, new market entry, or billing migration projects, taking responsibility for maintaining consistent revenue flows and an optimal customer experience during transition periods.
Drive resolution of all cross-functional billing issues, and manage financial impact and affected customer’s exposure.
Manage internal billing relationship with IT on all billing related projects and enhancements.
Assess training gaps of team and design or revise training material.
Ensure functional specific process documentation and training materials are kept current.
Create business case future system enhancements to make the Billing process more accurate and efficient.
Handle administrative issues of team members such as time tracking, access requests, and resolving personnel issues.
Select, motivate, develop and evaluate staff.
Ensure source and integrity of data inputs into billing process, specifically unit price inputs.
Enforce protocols for preventing and handling billing exceptions and delays.
Ensure target performance levels are achieved, and proactive detection and remediation of performance deviations.
Ensure operational procedures are in place and compliant to current policy and governance requirements.
Responsible for SOX controls.
Serve as point of escalation for daily issue resolution for the Power Billing function.
All other projects and duties as assigned.

Minimum Requirements:

Bachelor's degree in Finance, Accounting or Buisness or 4-5 years of commensurate experience in the field or in a related area.

Preferred Qualifications:

4 years of Vivint experience, preferred.
2 years of leadership experience preferred.

Knowledge, Skills and Abilities:

Proven ability to lead teams and objectively assess performance.
Strong problem-solving skills; seeks out creative solutions independently and pro-actively.
Process optimization experience preferred.
Ability to make decisions.
Effective communication skills.
Ability to interact effectively with personnel at various levels throughout organization.
Resourcefulness and strong prioritization skills.
Ability to work with limited supervisions and consistently meet deadlines.
Knowledge of energy costing components, bill methods, customer usage patterns, capacity and transmission KDEs, and general market knowledge.
Flexibility and ability to manage multiple tasks and deadlines.

Working Conditions:

Open office environment or fully remote work options available.
Some overtime required with seasonality and as special projects arise.
Travel: Less than 5%
Mandatory in-person meetings in office monthly.
Additional leadership trainings and in office meetings as needed.

Physical Requirements:

Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about.

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

EEO is the Law Poster (The poster can be found at http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf)

Official description on file with Talent.

We support the use of AI tools to help you prepare for your interview (e.g., practicing responses, researching the role, or refining your resume). However, during interviews and assessments, we expect responses to reflect your own thinking, experience, and communication. Use of AI to generate or read answers in real time, complete assessments, or misrepresent your qualifications is not permitted and may impact your candidacy.

Apply on career4.successfactors.com

More about this job

Skills

Lead a team
Process improvement
Customer experience
Leadership
Analytical skills
Workflow
Documentation
Problem solving
Communication skills
Prioritization
Meet deadlines

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Work requirements

Jobs in the United States