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Added 4 mins ago
M
Retail Cosmetics Sales Associate - Guerlain, Flushing - Full Time
Macy's
Flushing, NY
- Full-time
…and pricing, and assist with merchandise moves as needed to support a seamless customer…
Added 4 mins ago
M
Retail Merchandising Support Associate, Clackamas Town Center - Full Time
Macy's
Happy Valley, OR
- Full-time
Collaboration is key to this role. You’ll work closely with colleagues across departments to meet shared goals, support sales, and contribute to a culture of hospitality, positivity and…
Added 4 mins ago
M
Administrative Support Team Associate, Century City - Part Time
Macy's
Los Angeles, CA
- Part-time
As an Administrative Support Team (AST) Colleague, you play a vital role in keeping the store running smoothly behind the scenes. You’ll support daily operations by maintaining an organized…
Added 4 mins ago
M
Retail Support Associate - Shoe Expeditor, University Town Center - Part Time
Macy's
San Diego, CA
- Part-time
…department is clean and organized, all while providing exceptional customer service. As a Shoe Expeditor you will possess a sense of urgency, attention to detail, and a collaborative spirit…
Added 4 mins ago
M
Retail Fulfillment and Receiving Support Associate, Oakridge - Part Time
Macy's
San Jose, CA
- Part-time
This role goes far beyond just being a behind-the-scenes support colleague. Here, the customer is at the heart of everything we do - every day, all day. If you're passionate about selling,…
Added 4 mins ago
M
Retail Merchandising Support Associate, Ridgedale - Part Time
Macy's
Minnetonka, MN
- Part-time
Collaboration is key to this role. You’ll work closely with colleagues across departments to meet shared goals, support sales, and contribute to a culture of hospitality, positivity and…
Added 4 mins ago
M
Seasonal Fulfillment Associate, Bailey Road - Part Time
Macy's
North Jackson, OH
- Part-time
As a Warehouse Colleague, you’ll do more than move merchandise - you’ll help create a seamless, customer-focused experience behind the scenes. Whether you’re receiving, storing, picking,…
Added 4 mins ago
Seasonal Fulfillment and Receiving Support Associate, Mall in Columbia
Macy's
Columbia, MD
This role goes far beyond just being a behind-the-scenes support colleague. Here, the customer is at the heart of everything we do - every day, all day. If you're passionate about selling,…
Added 4 mins ago
M
Warehouse Associate, China Grove - Full Time
Macy's
China Grove, NC
- Full-time
As a Warehouse Colleague, you’ll do more than move merchandise - you’ll help create a seamless, customer-focused experience behind the scenes. Whether you’re receiving, storing, picking,…
Added 4 mins ago
Seasonal Fulfillment and Receiving Support Associate, Augusta Mall
Macy's
Augusta, GA
This role goes far beyond just being a behind-the-scenes support colleague. Here, the customer is at the heart of everything we do - every day, all day. If you're passionate about selling,…
Added 4 mins ago
Seasonal Retail Commission Sales Associate - Fine Jewelry, Quaker Bridge Mall
Macy's
Lawrenceville, NJ
As a Fine Jewelry Sales Colleague, you provide outstanding customer service in our Fine Jewelry and Watch Complex, creating shopping experiences that make every customer feel welcomed,…
Added 4 mins ago
M
At Your Service Center Associate, Lakeside Shopping Center - Full Time
Macy's
Metairie, LA
- Full-time
…delivering a seamless and personalized shopping experience. You’ll support all At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups,…
Added 5 mins ago
M
Retail Commission Sales Associate - Fine Jewelry, Town Center - Full Time
Macy's
Kennesaw, GA
- Full-time
As a Fine Jewelry Sales Colleague, you provide outstanding customer service in our Fine Jewelry and Watch Complex, creating shopping experiences that make every customer feel welcomed,…
Added 5 mins ago
M
Warehouse Associate, China Grove - Part Time
Macy's
China Grove, NC
- Part-time
As a Warehouse Colleague, you’ll do more than move merchandise - you’ll help create a seamless, customer-focused experience behind the scenes. Whether you’re receiving, storing, picking,…
Added 5 mins ago
M
Retail Fulfillment and Receiving Support Associate, Pearland - Part Time
Macy's
Pearland, TX
- Part-time
This role goes far beyond just being a behind-the-scenes support colleague. Here, the customer is at the heart of everything we do - every day, all day. If you're passionate about selling,…
Added 5 mins ago
Seasonal Retail Merchandising Support Associate, Warwick Mall
Macy's
Warwick, RI
Collaboration is key to this role. You’ll work closely with colleagues across departments to meet shared goals, support sales, and contribute to a culture of hospitality, positivity and…
Added 5 mins ago
Seasonal Retail Commission Sales Associate - Fine Jewelry, Square One
Macy's
Saugus, MA
As a Fine Jewelry Sales Colleague, you provide outstanding customer service in our Fine Jewelry and Watch Complex, creating shopping experiences that make every customer feel welcomed,…
Added 5 mins ago
M
Retail Commission Sales Associate - Fine Jewelry, Short Pump Town Center - Part Time
Macy's
Richmond, VA
- Part-time
As a Fine Jewelry Sales Colleague, you provide outstanding customer service in our Fine Jewelry and Watch Complex, creating shopping experiences that make every customer feel welcomed,…
Added 5 mins ago
M
At Your Service Center Associate, Domain - Part Time
Macy's
Austin, TX
- Part-time
…delivering a seamless and personalized shopping experience. You’ll support all At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups,…
Added 5 mins ago
Retail Fulfillment and Receiving Support Associate, White Marsh - Flex
Macy's
Nottingham, MD
This role goes far beyond just being a behind-the-scenes support colleague. Here, the customer is at the heart of everything we do - every day, all day. If you're passionate about selling,…
Added 5 mins ago
M
Warehouse Associate, China Grove - Part Time
Macy's
China Grove, NC
- Part-time
As a Warehouse Colleague, you’ll do more than move merchandise - you’ll help create a seamless, customer-focused experience behind the scenes. Whether you’re receiving, storing, picking,…
Added 5 mins ago
M
Retail Fulfillment and Receiving Support Associate, White Marsh - Part Time
Macy's
Nottingham, MD
- Part-time
This role goes far beyond just being a behind-the-scenes support colleague. Here, the customer is at the heart of everything we do - every day, all day. If you're passionate about selling,…
Added 5 mins ago
At Your Service Center Associate, Viewmont - Flex
Macy's
Scranton, PA
…delivering a seamless and personalized shopping experience. You’ll support all At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups,…
Added 6 mins ago
Seasonal Retail Commission Sales Associate - Fine Jewelry, Montgomery Mall
Macy's
Bethesda, MD
As a Fine Jewelry Sales Colleague, you provide outstanding customer service in our Fine Jewelry and Watch Complex, creating shopping experiences that make every customer feel welcomed,…
Added 6 mins ago
Seasonal Retail Commission Sales Associate - Fine Jewelry, Deerbrook Mall
Macy's
Humble, TX
As a Fine Jewelry Sales Colleague, you provide outstanding customer service in our Fine Jewelry and Watch Complex, creating shopping experiences that make every customer feel welcomed,…

Service Advisor

United States

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Job details

Posting language: English
Posted: Nov 6, 2026

Original job description

Hendrick Chevrolet Cadillac

Location: 3112 W Hwy 74 West, Monroe, North Carolina 28110

Summary: Responsible for selling, identifying and documenting service, maintenance, and repair service for customers. Responsible for scheduling service to be performed.

Supervisory Responsibilities: This job has no direct supervisory responsibilities.

Essential Duties and Responsibilities include the following:

Works with customer and technician to identify required maintenance.
Advises customers on necessary and recommended services.
Offers additional services and repairs to customers.
Computes cost of replacement parts and labor to restore vehicle to condition specified by customer.
Estimates cost of mechanical, electrical, or other repairs.
Enters itemized estimate on service order and explains estimate to customer.
Schedules appointments with customer.
Meets dealership’s standards for repair and order production.
Maintains CSI at or above Company standards
Maintains an organized, clean and safe work area
Participates in required training
Records all hours worked accurately in company timekeeping system
Follows Safeguards rules and regulations.
Demonstrates the Company’s Core Values
Complies with Company policies and procedures
Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
Other duties as assigned

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.

Desired Education:

o GED √ High School Diploma o Associate Degree o Bachelor Degree o Master Degree o Doctorate Degree

Field of Study/Work Experience:

o Accounting √ Automotive o Business o Human Resources o Information Technology

Desired Work Experience:

o up to 3 years √ 3-5 years o 5+ years

Education/Experience:

Previous experience in automotive or customer service industries. Working knowledge of the mechanical operations of vehicles. Excellent interpersonal, customer service, and organizational skills.

Certificates and Licenses:

√ Valid Driver’s License o Automobile Salesperson License

Computer Skills:

Intermediate skills in Microsoft Office products. Ability and knowledge of the Dealership Management System and other web based applications utilized for operations.

Communication Skills:

Ability to understand and follow instructions. Ability to communicate effectively with customers and company personnel.

Attendance Expectations:

The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays.

Physical Demands:

While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; and sit. May be exposed to load noise, vibration, exhaust fumes, and other service repair conditions.

Environment Demands:

Duties are generally performed in the service area. Responsibilities may include conducting road tests on customer vehicles. Work includes inspection of customer vehicles and frequent movement around the Service Department to convey information between customers and service technicians. Frequently interacts with customers, service manager and service technicians, and employees from various departments in the dealerships.

Verbal and Writing Ability:

Ability to read and comprehend instructions, correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers and other employees.

Math Ability:

Ability to add, subtract, multiply and divide.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions. Ability to deal with standardized situations.

Core Values:

To perform the job successfully, an individual should demonstrate the following Core Values:

Servant Leadership Servant Leaders consciously put the needs of others before their own, because to serve people is to value them.

Teamwork through Trust & Respect Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.

Integrity Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make.

Commitment to Customer Enthusiasm Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.

Passion for Winning Hendrick’s tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people.

Accountability at All Levels Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team.

Commitment to Continuous Improvement Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team.

This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company.

Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf.

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More about this job

Skills

Scheduling
Computer technology
Customer service
Organizational skills
Valid driver's licence
Computer skills
Microsoft Office
Communication skills
Inspection
Understand instructions
Leadership
Teamwork
Customer experience
Process improvement

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