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Senior Specialty Operations Professional

Dallas, TX, United States

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Job details

Experience: 3-5 years relevant experience in the financial services industry
Posting language: English
Posted: Nov 3, 2026

Original job description

At Cetera, we are at the forefront of transforming the future of technology in the financial industry, and we seek detailed thinkers to help us deliver quality and value to our clients. Our team is not intimidated by taking calculated risks, as they relish a good challenge and are eager to engage in problem-solving. As a member of our team, you will work alongside like-minded experts in a culture that is deeply rooted in innovation and progression. Join us to be part of a transformative journey that can shape the industry's future. This is a hybrid position for our Dallas, TX office location.

What you will do:

Receive inquiries from financial advisors and coordinate responses related to the advisory platforms, supported advisory programs, and/or advisory accounts by working with internal groups to expedite the resolution of issues and provide a positive advisory platform experience
Train newer team members on MAA Operations Support procedures and activities. Maintain availability to other associates and serve as a knowledge base to them
Provide technical assistance and troubleshooting support to determine efficient and effective resolution
Track and monitor multiple ongoing projects
Facilitate accurate communication and data transfer with financial advisors, internal team members, and external vendors
Create and maintain technical manuals and training sessions
Work with advisors in a consultative capacity to assist with the adoption and use of advisory platforms. Partner with other internal groups and/or advisory product sponsors to support their efforts to close business that would utilize the advisory platforms
Contribute to idea generation and positioning that solidify the advisory platform value proposition, accentuate our absolute and competitive strengths, and keep the advisory platforms at the industry’s leading edge
Participate in projects regarding advisory platform enhancements, new functionality, and system and process improvements
Suggest policies and system controls to ensure the successful management and reporting of all My Advice Architect initiatives
Maintain a deep understanding of platform functionality and how trades flow from the platforms to the custodian and clearing firm for execution
Intake and proactively work Advisory Trade Correction cases including researching the issue and partnering with Cetera’s external vendor to obtain trade analysis
Keep an open line of communication with the platform vendors and respond to inquiries quickly and accurately
Run reports multiple times daily to identify trade rejections and work with the proper internal and external parties for efficient and effective resolution
Suggest policies and system enhancements that would reduce the number of trade errors requiring corrections

What you will have:

Bachelor’s Degree
3-5 years relevant experience in the financial services industry

What is nice to have:

Previous exposure to client servicing and/or account management
Knowledge of investment portfolio administration tools, systems, and processes
Master’s degree or other relevant designations
Knowledge of internal Cetera Financial Group systems
License/Registration requirements: Series 7 and 66

Compensation:

The salary range for this role is $50,000-$61,000 plus a competitive performance-based bonus. Compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications, and specific office location. Compensation ranges may differ in differing locations due to cost of labor considerations.

About Us

What we give you in return:

Not many teams can say that they support people’s dreams coming to life. We happen to do that every day. And as important as we know your career is, we recognize that there’s a whole lot more to life. To ensure that our employees can make the most of their time outside of working hours, we offer a competitive salary and for full-time roles, a benefits package including:

Inclusive health, dental, vision, and life insurance plans built to support diverse lifestyles, offer preventative care, and protect against hardship.
Easy access to mental health benefits to meet our team members and their families where they are.
20+ days of paid time off (PTO), paid holidays, and 2 paid wellness days to give our employees the time they need to stay close with their loved ones, recharge, and give back to their communities.
401(k) savings plan with a generous company contribution (up to 5%), and access to a financial professional to offer our employees the opportunity to plan-ahead for a strong financial future well beyond their working years.
Paid parental leave to support all team members with birth, adoption, and fostering.
Health Savings and Flexible Spending Account options to help you save money on healthcare, daycare, commuting, and more.
Employee Assistance Program (EAP), LifeLock, Pet Insurance and more.
Paid caregiver leave to provide time away from work when caring for an ill or recovering family member.
Additional benefits such as an Employee Assistance Program (EAP), identity theft protection (LifeLock), pet insurance, and other voluntary benefits to provide extra peace of mind

About Cetera

Cetera Financial Group® (Cetera) is a leading network of independent retail broker-dealers and registered investment advisers empowering the delivery of objective financial advice to individuals, families, and company retirement plans across the country through trusted financial advisors and financial institutions. Cetera is one of the largest independent financial advisor networks in the nation and a leading provider of retail services to the investment programs of banks and credit unions.

Advisor support resources offered through Cetera include award-winning wealth management and advisory platforms, comprehensive broker-dealer and registered investment adviser services, practice management support, and innovative technology.

Cetera Financial Group (Cetera) is a network of independent retail firms, including those that are members of FINRA/SIPC: Cetera Advisors LLC; Cetera Wealth Services, LLC (formerly known as Cetera Advisor Networks); Cetera Investment Services LLC (marketed as Cetera Financial Institutions or Cetera Investors); and Cetera Financial Specialists LLC. Entities registered as investment advisers with the Securities and Exchange Commission include Cetera Investment Management LLC and Cetera Investment Advisers LLC. Cetera's principal office is located at 655 W. Broadway, 11th Floor, San Diego, CA 92101. Avantax Planning Partners, Inc. is an SEC registered investment adviser within the Aretec Group, Inc. (dba Cetera Holdings, an affiliate of Cetera). All the referenced entities are under common ownership.

Cetera Financial Group is committed to providing an equal employment opportunity for all applicants and employees. For us, this is the only acceptable way to do business. Accordingly, all employment decisions at Cetera Financial Group, including those relating to hiring, promotion, transfers, benefits, compensation, and placement, will be made without regard to race, color, ancestry, national origin, citizenship, age, physical and/or mental disability, medical condition, pregnancy, genetic characteristics, religion, religious dress and/or grooming, gender, gender identity, gender expression, sexual orientation, marital status, U.S. military status, political affiliation, or any other class protected by state and/or federal law.

Agencies please note: this recruitment assignment is being managed directly by Cetera’s Talent Acquisition team. We will reach out to our preferred agency partners in the rare instance we require additional talent options. Your respect for this process is appreciated.

Please review our Workforce Privacy Policy for further details on what information we collect and the purposes for collection.

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