Senior Manager, Inspection - MSP

About Us

Endeavor Air is a wholly-owned subsidiary of Delta Air Lines. Flying as Delta Connection, Endeavor operates 141 regional jets on 750 daily flights to 122 destinations in the United States, Canada, and the Caribbean.

Headquartered in Minneapolis, Minn., Endeavor has hub operations in Atlanta, Cincinnati, Detroit, Minneapolis, New York, and Raleigh-Durham, and 11 maintenance bases across our network.

Our Culture

We know that our people are our greatest assets, and we are committed to building a culture where employees love coming to work each day. At Endeavor Air, we foster a diverse, culturally-rich and safe workplace where employees are treated with dignity and respect. With a culture built on safety, excellence, and teamwork, Endeavor offers limitless potential for aviation professionals looking to start or continue their careers.

Our team promotes an inclusive environment in all aspects of the airline and our operation. As an EEO employer, we provide opportunities for all qualified candidates without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran, or disabled status.

Overview

The Senior Manager, Inspection provides strategic leadership and oversight of the Company's inspection organization, directing Inspection Managers and inspection programs across the maintenance network to ensure regulatory compliance, consistent airworthiness standards, and effective execution of quality control activities. Reporting to the Chief Inspector, this position leads the standardization of inspection programs and practices throughout the maintenance network while serving as the primary resource for station Inspection Managers and a key partner to operational, technical, and regulatory stakeholders.

Responsibilities

Leadership & Oversight

• Lead and supervise Inspection Managers and inspection personnel across multiple maintenance stations.
• Provide guidance and support regarding day-to-day inspection activities, regulatory compliance matters, and operational challenges.
• Establish performance expectations and accountability standards for station inspection leadership.
• Conduct performance evaluations and development planning for Inspection Managers.
• Support staffing, succession planning, hiring, and employee development activities within the inspection organization.
• Serve as the voice and champion of safety and regulatory compliance across the maintenance network.
• Serves as principal advisor to the Chief Inspector regarding inspection operations, compliance trends, staffing strategy, quality initiatives, and organizational performance.
• Establishes and maintains standardized inspection policies, practices, and expectations across all maintenance locations to ensure consistent execution of quality control programs and regulatory compliance throughout the maintenance network.

Inspection Programs & Regulatory Compliance

• Responsible for the efficient determination of aircraft airworthiness and regulatory compliance within the Quality Control function.
• Ensure inspectors, including Designated and Delegated Inspectors, maintain required qualifications, authorizations, and training requirements.
• Monitor weight and balance control processes, including oversight of weight and balance records and related compliance requirements.
• Ensure inspection activities are conducted in accordance with FAA regulations, company manuals, Operations Specifications, and approved maintenance programs.
• Oversee execution and effectiveness of the Required Inspection Item (RII) program.
• Monitor inspection program performance and compliance trends across all maintenance stations.
• Manage and improve quality control spot-check and surveillance programs.
• Support development and implementation of inspection procedures, policies, and best practices.
• Ensure consistent application of airworthiness standards throughout the maintenance network.

Cross-Functional Collaboration

• Serve as the inspection organization liaison with Maintenance, Engineering, Stores, Tooling, Purchasing, Training, Safety, and Human Resources.
• Support resolution of inspection-related issues affecting maintenance operations throughout the system.
• Coordinate inspection organization support for special projects, aircraft modifications, paint events, audits, and strategic initiatives.
• Represent the inspection organization on company committees, working groups, and process improvement initiatives.

Continuous Improvement & Technology

• Lead initiatives to improve inspection effectiveness, efficiency, and quality performance throughout the maintenance network.
• Drive implementation of technology solutions and business process improvements that enhance inspection capabilities.
• Support development and maintenance of inspection reference materials, procedures, and electronic tools.
• Analyze operational and quality data to identify opportunities for improvement and corrective action.

Regulatory Interface

• Represents the inspection organization during FAA audits, investigations, surveillance activities, and other regulatory interactions.
• Develops and coordinates responses to regulatory findings and corrective actions within the inspection organization.
• Support internal quality audits and corrective action programs.
• Participate in CASS activities and other quality review processes.
• Serve as a regulatory compliance resource for station inspection leadership.

Other Duties

Tech Ops is a 24/7 operation. This position may be required to support the operations outside of normal working hours.

Supervisory Responsibilities

• Directly supervises Inspection Managers and other assigned inspection personnel.
• Responsible for hiring, coaching, performance management, disciplinary action, succession planning, and talent development for assigned employees.
• Establishes departmental goals, performance expectations, and accountability measures.
• Leads organizational planning and staffing strategies to support current and future operational requirements.
• Develops leadership capability within the inspection organization through mentoring and development opportunities.

Competencies Required

• Ethics and Values - Serves as a champion to employees and projects that are beneficial to the company. Displays courage and willingness to take an unpopular stance to make positive long-term progress for individuals and the organization.
• Knows Our Business - Looks for ways to improve our success operationally and through people. Understands how all aspects of the business operate in a systemic way. Technically and professionally skilled to do the job at a high level of accomplishment.
• Builds Trust and Decision Making - Models honesty and open communications in large group meetings. Responds to challenge in a positive way – sees as an opportunity to learn new perspectives and perhaps improve the organization.
• Drive for Results by Inspiring Others - Builds passion and enthusiasm for the organization’s mission. Identifies measurements that will drive long term positive results, and shares the rationale, thus engaging the organization.
• Know Your Team and Leading People - Inspires organization to build effective work relationships that are based on strengths and focused on achieving organizational goals, understanding, and utilizing each team member’s interests and development goals. As a leader, proactively sees opportunities for talented and diverse staff to work with upper leadership to promote development and results.

Qualifications

• FAA Airframe and Powerplant Certificate.
• Minimum five years of aircraft inspection experience.
• Minimum three years of leadership experience in aircraft maintenance, quality control, inspection, or quality assurance.
• Working knowledge of 14 CFR Parts 43, 65, 91, 119, and 121.
• Demonstrated understanding of aircraft maintenance programs, airworthiness determinations, RII programs, and regulatory compliance systems.
• Strong leadership, communication, organizational, and problem-solving skills.
• Ability to travel regularly to maintenance stations and operational locations.

Preferred Qualifications

• Previous experience managing multiple locations or geographically dispersed teams.
• Previous experience as an Inspection Manager, Quality Control Manager, Quality Assurance Manager, or equivalent leadership role.
• Experience supporting FAA Certificate Management Office activities, audits, and surveillance events.
• Experience with CASS, SMS, reliability, and quality surveillance programs.
• Experience leading process improvement and technology implementation initiatives.

Work Environment & Physical Demands

• Ability to work a flexible schedule that may include evenings, weekends, and holidays as needed.
• Some repetitive motion such as typing.
• Position requires some physical exertion such as pulling, pushing, reaching, bending, standing, walking and light lifting of boxes, bags, electronic equipment, and emergency/galley equipment not to exceed 30 lbs.
• Can involve long periods of sitting.
• Some travel may be necessary.
• May be required to wear facial masks, take safety measures, or work remotely as necessary and as dictated by safety standards to help protect self and others in the workplace.

What We Offer

Providing world-class service to our customers starts with providing world-class benefits to our employees. Endeavor Air employees receive a competitive total compensation package which includes a variety of benefits to choose from and some of the best perks around.

• Free or reduced-rate travel privileges on Delta Air Lines and 80+ air carriers worldwide for employees and eligible family members
• Comprehensive Medical, Dental, and Vision Plans
• 401(k) with Company Match starting on Day 1
• Operational Performance Rewards (OPR) Program
• Life and AD&D Insurance, Short and Long-term Disability, Flexible Spending Accounts (FSA), and voluntary supplementary benefit options

FLSA Status Salary Minimum Position Pay Range USD $106,600.00/Yr. Maximum Position Pay Range USD $131,100.00/Yr.