Senior Manager, Grant Management & Revenue Operations

Join Points of Light and Change the World As the world’s largest organization dedicated to increasing volunteer service, Points of Light engages more than 3.8 million volunteers across 32 countries. Cast from the vision of one thousand points of light shared by its founder, President George H.W. Bush, in his 1989 inaugural address, Points of Light was founded in 1990 as an independent, nonpartisan, nonprofit organization to encourage and empower the spirit of service. The organization extends President Bush’s vision that “any definition of a successful life must include serving others.” Today, Points of Light continues to transcend politics and borders to inspire millions of individuals worldwide to take action. Join Us: Be part of a movement that changes lives and communities. Please read the position description below. For more information, visit pointsoflight.org. Salary Range: $70,000-$80,000 annually Reports to: Director, Grant Management & Revenue Operations Department: Office of the Chief Operating Officer Location: Points of Light is a remote-first organization. Any U.S. location in the Eastern or Central time zone in a market with a major airport. Washington, DC or Atlanta preferred.

Position Summary:

The Senior Manager, Grant Management & Revenue Operations manages awarded philanthropic grants and signed fee-for-service (earned-income) agreements across Points of Light. Reporting to the Director, the role translates approved commitments into coordinated plans, clear ownership, reporting calendars and timely handoffs from award through closeout. Working across Development, Corporate Programs, Finance, program and delivery teams, and relationship managers, the Senior Manager proactively connects contributors, monitors commitments and ensures timely donor and client communication through established relationship channels. The ideal candidate brings extensive grant management experience, strong project management and communication skills, and an adaptable approach to improving processes

Position Functions and Responsibilities Include:

Post-Award Planning and Enterprise Coordination

• Lead kickoffs with Finance, delivery leads and relationship managers. Confirm agreement terms, approved budgets, planned funding assignments, owners, deliverables, reporting requirements, payment triggers and handoffs.
• Maintain one implementation plan and reporting calendar per agreement, covering milestones, dependencies and deadlines. Apply the Supervisor’s distinct grant and earned-income workflows; coordinate required financial setup with Finance.
• Establish routine touchpoints with all relevant enterprise contributors throughout each agreement’s lifecycle. Confirm responsibilities, share decisions and changes, anticipate dependencies and connect teams before handoffs break down.

Grant and Contract Monitoring

• As needed, support preparation of revenue agreements, agreement letters and amendments using approved templates; coordinate required information, reviews, approvals and electronic signatures; and maintain executed documents in Salesforce under supervisor’s guidance.
• Track deliverables, funder restrictions, reporting conditions and spending deadlines against approved plans. Identify emerging compliance and execution risks, follow up with responsible owners and flag concerns to the Director and Finance.
• Prepare agreement-level monthly status reports comparing progress with approved proposals, plans and budgets and Finance’s official results and forecast. Highlight variances and decisions for the supervisor’s portfolio review.
• Coordinate resolution with accountable owners and track their corrective actions. Escalate unresolved issues, conflicting information and material variances with actionable recommendations.
• Route proposed changes to scope, timing, deliverables or financial terms through the supervisor for approval before revised commitments are made; update plans and records after authorization.

Finance Coordination and Documentation

• Obtain time records, milestone confirmations and supporting documentation for timely invoicing, revenue recognition and restricted-fund accounting. Check completeness, submit by Finance’s deadlines and resolve missing or inconsistent information.
• Support Finance-led reconciliation by investigating discrepancies among agreements, operational records, completed milestones and financial reports. Program and delivery leaders certify completed work and source accuracy; Finance retains accounting and revenue-recognition decisions and official financial records.

Donor and Client Reporting and Closeout

• Coordinate accurate program content, supporting documentation and approvals for funder and client reports. Keep relationship managers informed of progress, changes and risks; ensure they have timely updates and materials to communicate with donors and clients through established channels.
• Maintain complete files, including executed agreements in Salesforce, approved changes, schedules, supporting documentation and submission records. Complete administrative closeout after program and Finance confirmation, documenting final reports, approvals, outstanding requirements and lessons learned.

Process Improvement and Project Support

• Proactively identify process gaps and recommend practical improvements to the supervisor using recurring issues, performance data and staff feedback. Help test and implement approved changes and assess results.
• Maintain procedures, templates, job aids and training under the supervisor’s standards. Reinforce consistent use, address adoption gaps and adapt workflows as requirements evolve.
• Partner with CRM enablement and Salesforce Administration on reporting needs, data gaps and system improvements; maintain assigned records in approved systems.
• Provide operational support for donor data administration and fundraising events, as capacity permits and assigned by supervisor.
• Support time-bound cross-functional project teams (Tiger Teams), as assigned by supervisor or COO, with a defined purpose, executive sponsor, scope, capacity plan and end date.
• Perform other related duties as assigned.

Core Knowledge, Skills and Abilities:

• Strong grant administration, project management and organizational skills; ability to coordinate multiple agreements, contributors and deadlines.
• Excellent attention to agreement requirements, financial documentation and reporting; ability to translate findings into clear action.
• Proactive communication, facilitation and follow-through; ability to build accountability across teams without direct authority.
• Adaptability, curiosity and initiative in suggesting and testing process improvements; sound judgment in resolving and escalating issues.
• Commitment to integrity, discretion, Points of Light’s mission and a collaborative, respectful workplace.

Requirements:

• Bachelor’s degree or equivalent relevant experience.
• 7+ years of relevant experience, including substantial hands-on responsibility for restricted grant management from award through reporting and closeout.
• Demonstrated success coordinating complex cross-functional projects and partnering with Finance and delivery teams on budgets, documentation and reconciliation.
• Grant accounting experience preferred, particularly using Blackbaud for grant setup, coding, restriction tracking or financial reporting.
• Experience developing procedures, training colleagues and implementing process improvements.
• Proficiency with Salesforce or comparable CRM software, Excel and project management tools (Asana preferred); familiarity with Microsoft 365 collaboration tools.
• Relevant certification or formal training in grants management, project management or process improvement (e.g., CGMS, PMP or Lean Six Sigma) preferred.
• Ability to create a welcoming work environment for all.

Culture and Values: Points of Light has a 35-year plus history that it seeks to honor, while looking toward the future as an innovative thought leader in the social sector. We have a fast-paced, collaborative environment. Our organization values innovation, dedication, teamwork and respectfulness. We enjoy thinking big, but also working hard to deliver our best work. Our team is solution-oriented, looking for someone who is always ready to deliver on ways to solve challenges, internally and with external partners. What We Offer: Competitive compensation and excellent benefits including a robust PTO program: 18 days of PTO (increases to 20 days after three years of service) and 10 holidays; plus, we are closed December 25-January 1. Medical, dental and vision benefits offered, free life insurance, along with long-term and short-term disability, a 403(b) program with employer match, parental leave and one day of volunteer time off per month.