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Incineration Technician- Rotary Kiln
Clean Harbors
Kimball, NE
- $26.5 USD / hour
Please be advised that Artificial Intelligence (AI) tools may be used to support certain stages of the recruitment process but are not used as a replacement for human decision making.
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Health & Safety Manager
Clean Harbors
Westlake, LA · Lake Charles, LA
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Senior Wealth Strategist- Private Wealth Tax Consulting
Edward Jones
United States
Insurance license required within 6 months of hire
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Senior Wealth Strategist- Private Wealth Consulting
Edward Jones
United States
Insurance license required within 6 months of hire · Louis, MO home office locations are expected to work in the office four days per week.
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Supervisor, Manufacturing Paint Department
PowerTec Distribution & Motor Control Corporation
Tucson, AZ
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Staff Pharmacist
The Kroger Co.
Anchorage, AK
Ensure all accuracy tools, including the accuracy scanner and 24-hour post dispensing audit report, are utilized appropriately
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Front End Developer
Accenture Federal Services
Columbia, MD
Must have an active Top Secret clearance; TS/SCI with polygraph preferred - must be willing to sit for a polygraph
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Warehouse Specialty Associate
Lowes
Mt. Laurel, NJ
- $19.35 to $23.6 USD / hour
Experience using power tools and/or paint mixing equipment and software programs.
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Retail Sales – Part Time
Lowes
Stockton, CA
- $16.9 to $17.2 USD / hour
- Part-time
…Cabinets, Flooring, Live Nursery, Inside Garden, Hardware, Tools, Millwork, Building Materials, Plumbing, Electrical, Paint, Home Décor, Tool Rental, or Pro…
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Merchandising Part Time Days
Lowes
Bakersfield, CA
- $16.9 to $17.2 USD / hour
- Part-time
Working knowledge of essential tools (e.g., hand tools, drills, saws, etc.)
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Full Time - Sales Associate - Building Materials - Closing
Lowes
New Lenox, IL
- $15 to $16.8 USD / hour
- Full-time
…Cabinets, Flooring, Live Nursery, Inside Garden, Hardware, Tools, Millwork, Building Materials, Plumbing, Electrical, Paint, Home Décor, Tool Rental, or Pro…
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Government Affairs Intern – Undergraduate Internship - Summer 2027
Lowes
Mooresville, NC
Proficient in MS Office programs (specifically in Power Point, Excel, and data analysis tools).
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Full Time - Receiver/Stocker - Day
Lowes
Honolulu, HI
- $17.5 to $19.6 USD / hour
- Full-time
Operate store equipment including scanners, Zebra phones, balers, and other tools as needed
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Full Time - Merchandising Service Associate - Day
Lowes
Folsom, CA
- $16.9 to $17.85 USD / hour
- Full-time
Working knowledge of essential tools (e.g., hand tools, drills, saws, etc.)
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Full Time - Merchandising Service Associate - Day
Lowes
Newburgh, NY
- $16 to $16.65 USD / hour
- Full-time
Working knowledge of essential tools (e.g., hand tools, drills, saws, etc.)
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Full Time - Sales Associate - Tools - Day
Lowes
Honolulu, HI
- $17.5 to $19.6 USD / hour
- Full-time
…Cabinets, Flooring, Live Nursery, Inside Garden, Hardware, Tools, Millwork, Building Materials, Plumbing, Electrical, Paint, Home Décor, Tool Rental, or Pro…
Added 1 min ago
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Full Time - Receiver/Stocker - Day
Lowes
Honolulu, HI
- $17.5 to $19.6 USD / hour
- Full-time
Operate store equipment including scanners, Zebra phones, balers, and other tools as needed
Added 1 min ago
L
Full Time - Merchandising Service Associate - Day
Lowes
Weymouth, MA
- $17.5 to $18.9 USD / hour
- Full-time
Working knowledge of essential tools (e.g., hand tools, drills, saws, etc.)
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Lead Analyst-Digital SEO
Lowes
Mooresville, NC
- $86,000 to $143,600 USD / year
Use tools such as Adobe Analytics, Google Search Console, SEMrush, Botify, Profound, Screaming Frog, and other SEO platforms to identify trends, evaluate opportunities, and develop…
Added 1 min ago
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Full Time - Sales Associate - Building Materials - Day
Lowes
Honolulu, HI
- $17.5 to $19.6 USD / hour
- Full-time
…Cabinets, Flooring, Live Nursery, Inside Garden, Hardware, Tools, Millwork, Building Materials, Plumbing, Electrical, Paint, Home Décor, Tool Rental, or Pro…
Added 1 min ago
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Warehouse Specialty Associate
Lowes
Mt. Laurel, NJ
- $19.35 to $23.6 USD / hour
Experience using power tools and/or paint mixing equipment and software programs.
Added 1 min ago
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Project Manager IV, Operational Excellence (M&A)
Sutter Health
Sacramento, CA · Emeryville, CA
- $129,188.8 to $222,872 USD / year
Onsite presence required a minimum of two days per week or more as business requires
Added 1 min ago
Production Manager - Long Beach, CA
Hydrafacial LLC
CA
Proficiency in Microsoft Office applications and experience working with manufacturing systems, ERP systems, or production reporting tools.
Added 1 min ago
HL
Corporate Accounts Specialist
Hydrafacial LLC
United States
- $75,000 USD / year
…ensuring that every location within an assigned portfolio has the tools, training, and support to perform at its highest…
Added 1 min ago
Naval Architect
CACI, INC.-FEDERAL
Washington, DC
Analyze critical elements or performance of the design using analytic tools, model scale and full scale testing, or prototyping as appropriate. Prepare reports of results and conclusions.…

Senior Manager, Customer Operations

Remote, United States

US Base Salary Range: $131,600.00 - $171,100.00 Base pay offered to new hires may vary based upon factors including relevant industry and job-related skills and experience, geographic location, and business needs.* The range displayed does not encompass the full potential of the role, which allows for further growth and career progression.

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Job details

Pay: US Base Salary Range: $131,600.00 - $171,100.00 Base pay offered to new hires may vary based upon factors including relevant industry and job-related skills and experience, geographic location, and business needs.* The range displayed does not encompass the full potential of the role, which allows for further growth and career progression.
Posting language: English
Posted: Nov 12, 2026

Original job description

Job Description:

Summary

We are looking to hire two roles; one will be dedicated to managing an East Coast regional team and one will be dedicated to managing a West Coast regional team. This will be determined by employee location.

Senior leadership role will be accountable for the day-to-day performance and continued development of assigned Technical Customer Support teams; leads Technical Support Analysts and owns key service outcomes across case execution, workload management, team capacity, and adoption of new workflows and products.
Exercises independent judgment with urgency; uses dashboards, case data, customer feedback, and operational trends to identify emerging risks, recurring issues, and performance gaps, and translates those insights into measurable, timely actions.
Leads the response to significant customer escalations by establishing clear ownership, aligning technical and business resources, maintaining effective communication, and driving issues to appropriate resolution.
Partners cross-functionally with Development, Product, Operations, Quality, and IT to accelerate resolution of customer-impacting issues, improve supportability, and reduce repeat problems.
Drives consistent case-management practices - including prioritization, case hygiene, aging controls, and escalation management - and builds scalable operating mechanisms, quality controls, and knowledge resources that enable consistent, high-quality service delivery.
Works with Global Support Leadership to translate departmental objectives into tactical and operational plans; prepares and presents accurate performance updates to senior leadership, including trends, risks, corrective actions, and resource considerations.
Builds a customer-focused, accountable, and inclusive team culture; leads organizational change with clear communication, stakeholder alignment, practical execution plans, and disciplined follow-through.

Required Qualifications

10+ years of experience in enterprise Customer Support, Technical Support, or Service Management, including significant experience leading technical support organizations.
5+ years of people leadership experience, with demonstrated experience directly leading Technical Support Analysts or other technical support professionals.
Demonstrated experience managing Support KPIs, customer escalations, case backlogs, and cross-functional resolution efforts in a technical support environment.
Technical credibility in enterprise SaaS environments; ability to lead technical teams, engage constructively with engineers, and translate complex technical issues into customer and business impact without serving as the primary hands-on technical resource.
Strong analytical and operational capability, including proficiency interpreting dashboards, case trends, performance data, and customer feedback to drive data-informed decisions and measurable outcomes.
Excellent written, verbal, presentation, and stakeholder-management skills, including effective communication with customers, cross-functional partners, and senior leadership.
Bachelor's degree in a relevant field, or equivalent combination of education and relevant professional experience.

Preferred Qualifications

Experience applying automation, AI-enabled tools, or advanced analytics to improve support operations, service quality, and the customer experience.
One or more service or project-management certifications, such as ITIL, HDI, or PMI.
Demonstrated experience with operations excellence, quality management, continuous improvement, and change-management practices within a technical support function.
Familiarity with digital customer-service delivery across multiple support channels and self-service capabilities.
Experience preparing and managing operational budgets, reviewing variances, and implementing corrective actions in a support operations context.
Equivalent combination of education, training, and relevant professional experience accepted in lieu of a formal degree.

COMMENTS:

The above statements are intended to describe the general nature and level of work being performed by individuals in this position. Other functions may be assigned, and management retains the right to add or change the duties at any time.

Vertex Values: Together We Win

We're building a team of people who are passionate about making an impact for our customers and committed to how that impact is achieved. Our values define the behaviors, mindset, and culture that make Vertex a great place to grow and do meaningful work.

Play to Win or We Don't Play - If we choose to do something, we're choosing to do it because we plan to win. That mindset raises our bar on product quality, customer outcomes, and how we show up for one another.

Work As a Team, Putting the Customer At the Core - Our customers are our true north. Whatever your role, ask: how will this help a customer succeed today? We earn trust through outcomes, not promises.

Achieve Excellence With Integrity, Speed, and Agility - The market isn't slowing down. We'll move faster, adapt quickly, and never compromise on doing things the right way - for teammates, customers, and partners.

Innovate Boldly With a Growth Mindset - Progress demands smart risk. We'll try new approaches, learn fast, and keep pushing the boundaries - especially where AI can remove friction and unlock value.

Communicate with Care, Candor and Transparency - Honest, constructive conversations make us better. Let's speak plainly about what's working and what isn't and help each other improve.

Pay Transparency Statement:

In addition, as a part of our total compensation package, this role may be eligible for the Vertex Bonus Plan (VOB), a role-specific sales commission/bonus, and/or equity grants.

Learn more about Life at Vertex and connect with your recruiter for more details regarding Vertex's compensation and benefit programs.

*In no case will your pay fall below applicable local minimum wage requirements.

Apply on vertexinc.wd1.myworkdayjobs.com

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Jobs in the United States