Jobs in the United States

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Specialist, Field Marketing
Red Bull
Portland, OR
Must have valid US driver’s license
Added 1 min ago
SO
Materials Lab Technician Trainee
State of Kansas
KS
- $41,288 USD / year
Personal and Professional Development Opportunities
Added 1 min ago
SO
Construction Engineer Associate III
State of Kansas
KS
- $77,729.6 USD / year
Personal and Professional Development Opportunities
Added 1 min ago
SITEC - Project Manager - Camp H.M. Smith, HI
Peraton
Camp H.M. Smith, HI
The Project Manager will lead a combined team of technicians who are collectively focused on delivering services directly to end users, and who share a common goal of providing a…
Added 1 min ago
Senior Contract Manager
AVANGRID POWER, LLC
United States Of America, OR
Professional development and clear career‑advancement pathways
Added 1 min ago
Program Manager - Business Process Gov
THE UNITED ILLUMINATING COMPANY
United States Of America, CT
The Program Manager – Business Process Governance provides leadership in the development of foundational business processes for the implementation of a Quality Management System (cultural…
Added 1 min ago
Adobe Lead Business Consultant
Perficient
United States
…strategy, digital experience requirements, and Adobe Experience Manager (AEM) solution delivery. This role will partner with business stakeholders, product owners, architects, UX teams, and…
Added 2 mins ago
Program Coordinator Respiratory Therapy Education
Cleveland Clinic
United States
You must have the ability to float to other Cleveland Clinic locations
Added 3 mins ago
Maritime Solutions Lead Proposal Analyst
BAE Systems
Jacksonville, FL
…Maritime Systems Segment. This role will partner with the Capture Manager for the BAE Jacksonville Shipyard to support US Navy and Commercial ship repair and modernization proposal efforts.…
Added 3 mins ago
Program Manager
BAE Systems
Louisville, KY
This Program Manager role is located at our Louisville, KY facility. Here you will work with a diverse cross-functional team for the management and execution of the Submarine Programs. You…
Added 3 mins ago
Program Manager II
BAE Systems
Louisville, KY
This Program Manager role is located at our Louisville, KY facility. Here you will work with a diverse cross-functional team for the management and execution of the Submarine Programs. You…
Added 3 mins ago
New Graduate RN - Acute Care - Days
VCUHSA VCU Health System Authority
Tappahannock, VA
Monthly Resident Seminars for ongoing learning and development
Added 3 mins ago
IS Tech Services Manager
ENFRA LLC
Orlando, FL
Purpose and Essential Duties:SummaryThe Team Manager provides leadership for multidisciplinary teams overseeing Technical Services (TS), retro-commissioning (RCx), and new building…
Added 3 mins ago
IS Tech Services Manager
ENFRA LLC
Little Rock, AR
Purpose and Essential Duties:SummaryThe Team Manager provides leadership for multidisciplinary teams overseeing Technical Services (TS), retro-commissioning (RCx), and new building…
Added 3 mins ago
IS Tech Services Manager
ENFRA LLC
Westmont, IL
Purpose and Essential Duties:SummaryThe Team Manager provides leadership for multidisciplinary teams overseeing Technical Services (TS), retro-commissioning (RCx), and new building…
Added 3 mins ago
Senior Business Development Manager - EPC
(USA) Ecolab Inc.
PA · MA · NC
Ecolab Life Sciences is seeking a Senior Business Development Manager to build strategic relationships with engineering, procurement and consulting firms (EPCs), engineering consultants,…
Added 3 mins ago
Project Engineer
(USA) Ovivo Electronics USA LLC
TX
The Project Engineer works autonomously with minimal oversight, interfaces directly with customers, A&E firms, general contractors, and internal global engineering teams, and is responsible…
Added 3 mins ago
IS Tech Services Manager
ENFRA LLC
Charlotte, NC
Purpose and Essential Duties:SummaryThe Team Manager provides leadership for multidisciplinary teams overseeing Technical Services (TS), retro-commissioning (RCx), and new building…
Added 3 mins ago
IS Tech Services Manager
ENFRA LLC
Creve Coeur, MO
Purpose and Essential Duties:SummaryThe Team Manager provides leadership for multidisciplinary teams overseeing Technical Services (TS), retro-commissioning (RCx), and new building…
Added 3 mins ago
Total Rewards: Compensation Manager
Careers at KKR
NY
The role will assist in the development, implementation and administration of a full range of compensation programs. The individual is a compensation subject matter expert with a key…
Added 4 mins ago
Health & Safety Manager
Clean Harbors
Westlake, LA · Lake Charles, LA
Clean Harbors is looking for a Health & Safety Manager to be located out of Lake Charles, LA The Health & Safety Manager provides comprehensive safety and health direction and support to…
Added 4 mins ago
Supervisor, Manufacturing Paint Department
PowerTec Distribution & Motor Control Corporation
Tucson, AZ
Follows blueprints and instructions to meet project requirements.
Added 4 mins ago
Sales Coordinator
Valmet, Inc.
Florence, AL · Columbus, MS
…with customers and colleagues and have an interest in business development. You balance a desire to support and work closely with customers along with your passion for working as a team…
Added 4 mins ago
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Merchandising Part Time Days
Lowes
Bakersfield, CA
- $16.9 to $17.2 USD / hour
- Part-time
Communicate project priorities, schedule, and needs with Merchandising Services Team and Manager
Added 4 mins ago
L
Full Time - Merchandising Service Associate - Day
Lowes
Folsom, CA
- $16.9 to $17.85 USD / hour
- Full-time
Communicate project priorities, schedule, and needs with Merchandising Services Team and Manager

Senior Manager, Customer Operations

Remote, United States

US Base Salary Range: $131,600.00 - $171,100.00 Base pay offered to new hires may vary based upon factors including relevant industry and job-related skills and experience, geographic location, and business needs.* The range displayed does not encompass the full potential of the role, which allows for further growth and career progression.

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Job details

Pay: US Base Salary Range: $131,600.00 - $171,100.00 Base pay offered to new hires may vary based upon factors including relevant industry and job-related skills and experience, geographic location, and business needs.* The range displayed does not encompass the full potential of the role, which allows for further growth and career progression.
Posting language: English
Posted: Nov 12, 2026

Original job description

Job Description:

Summary

We are looking to hire two roles; one will be dedicated to managing an East Coast regional team and one will be dedicated to managing a West Coast regional team. This will be determined by employee location.

Senior leadership role will be accountable for the day-to-day performance and continued development of assigned Technical Customer Support teams; leads Technical Support Analysts and owns key service outcomes across case execution, workload management, team capacity, and adoption of new workflows and products.
Exercises independent judgment with urgency; uses dashboards, case data, customer feedback, and operational trends to identify emerging risks, recurring issues, and performance gaps, and translates those insights into measurable, timely actions.
Leads the response to significant customer escalations by establishing clear ownership, aligning technical and business resources, maintaining effective communication, and driving issues to appropriate resolution.
Partners cross-functionally with Development, Product, Operations, Quality, and IT to accelerate resolution of customer-impacting issues, improve supportability, and reduce repeat problems.
Drives consistent case-management practices - including prioritization, case hygiene, aging controls, and escalation management - and builds scalable operating mechanisms, quality controls, and knowledge resources that enable consistent, high-quality service delivery.
Works with Global Support Leadership to translate departmental objectives into tactical and operational plans; prepares and presents accurate performance updates to senior leadership, including trends, risks, corrective actions, and resource considerations.
Builds a customer-focused, accountable, and inclusive team culture; leads organizational change with clear communication, stakeholder alignment, practical execution plans, and disciplined follow-through.

Required Qualifications

10+ years of experience in enterprise Customer Support, Technical Support, or Service Management, including significant experience leading technical support organizations.
5+ years of people leadership experience, with demonstrated experience directly leading Technical Support Analysts or other technical support professionals.
Demonstrated experience managing Support KPIs, customer escalations, case backlogs, and cross-functional resolution efforts in a technical support environment.
Technical credibility in enterprise SaaS environments; ability to lead technical teams, engage constructively with engineers, and translate complex technical issues into customer and business impact without serving as the primary hands-on technical resource.
Strong analytical and operational capability, including proficiency interpreting dashboards, case trends, performance data, and customer feedback to drive data-informed decisions and measurable outcomes.
Excellent written, verbal, presentation, and stakeholder-management skills, including effective communication with customers, cross-functional partners, and senior leadership.
Bachelor's degree in a relevant field, or equivalent combination of education and relevant professional experience.

Preferred Qualifications

Experience applying automation, AI-enabled tools, or advanced analytics to improve support operations, service quality, and the customer experience.
One or more service or project-management certifications, such as ITIL, HDI, or PMI.
Demonstrated experience with operations excellence, quality management, continuous improvement, and change-management practices within a technical support function.
Familiarity with digital customer-service delivery across multiple support channels and self-service capabilities.
Experience preparing and managing operational budgets, reviewing variances, and implementing corrective actions in a support operations context.
Equivalent combination of education, training, and relevant professional experience accepted in lieu of a formal degree.

COMMENTS:

The above statements are intended to describe the general nature and level of work being performed by individuals in this position. Other functions may be assigned, and management retains the right to add or change the duties at any time.

Vertex Values: Together We Win

We're building a team of people who are passionate about making an impact for our customers and committed to how that impact is achieved. Our values define the behaviors, mindset, and culture that make Vertex a great place to grow and do meaningful work.

Play to Win or We Don't Play - If we choose to do something, we're choosing to do it because we plan to win. That mindset raises our bar on product quality, customer outcomes, and how we show up for one another.

Work As a Team, Putting the Customer At the Core - Our customers are our true north. Whatever your role, ask: how will this help a customer succeed today? We earn trust through outcomes, not promises.

Achieve Excellence With Integrity, Speed, and Agility - The market isn't slowing down. We'll move faster, adapt quickly, and never compromise on doing things the right way - for teammates, customers, and partners.

Innovate Boldly With a Growth Mindset - Progress demands smart risk. We'll try new approaches, learn fast, and keep pushing the boundaries - especially where AI can remove friction and unlock value.

Communicate with Care, Candor and Transparency - Honest, constructive conversations make us better. Let's speak plainly about what's working and what isn't and help each other improve.

Pay Transparency Statement:

In addition, as a part of our total compensation package, this role may be eligible for the Vertex Bonus Plan (VOB), a role-specific sales commission/bonus, and/or equity grants.

Learn more about Life at Vertex and connect with your recruiter for more details regarding Vertex's compensation and benefit programs.

*In no case will your pay fall below applicable local minimum wage requirements.

Apply on vertexinc.wd1.myworkdayjobs.com

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Jobs in the United States