Jobs in the United States

25+ jobs

Group jobs by employerEmail me new jobs Save this search

Added 1 min ago
Cloud Native Architect, Federal
Everpure
Remote, United States
Certification-level fluency in data engineering, big data, and database operations, delivery and operational services.
Added 1 min ago
SITEC - Project Manager - Camp H.M. Smith, HI
Peraton
Camp H.M. Smith, HI
Peraton requires Operations Managers to support the Special Operation Command Information Technology Enterprise Contract (SITEC) – 3. This position is located at Camp H.M. Smith.
Added 1 min ago
Senior Principal Architect
Peraton
Reston, VA
…modernization, data analytics, artificial intelligence, IT operations, and managed services environments within the federal government…
Added 1 min ago
Adobe Lead Business Consultant
Perficient
United States
The Business Consultant works with the Lead Business Consultant and Senior Project Managers to assist with daily operations exercising time management, communication and collaboration in a…
Added 1 min ago
AS
Data Center Operations Technician - Sabey Data Centers
Another Source
Quincy, WA
- $49,923 to $74,884 USD / year
You'll begin with 90 days of day-shift training before transitioning to a rotating 12-hour night shift schedule (8 PM–8 AM) · Night shift employees receive an additional shift differential compensation
Added 2 mins ago
HR&C Product Portfolio Leader - Learning & Community
U.S. Bank National Association
Minneapolis, MN
You will partner closely with Learning and Talent leadership, HR&C, Technology, Operations, Digital, Data and Risk partners to translate workforce capability and community strategies into…
Added 2 mins ago
HRC Product Portfolio Leader - Talent Acquisition
U.S. Bank National Association
Minneapolis, MN
…closely with Talent Acquisition leadership, HR&C, Technology, Operations, Digital, Data and Risk partners to translate recruiting strategy into simple, scalable and intuitive experiences…
Added 2 mins ago
CDS Mission Engineer, Senior
Booz Allen Hamilton_United States
St Inigoes, MD
As a cyber mission specialist, you understand the value of hunt-forward operations, and you know that battles are won in the grey. At Booz Allen, you can use your cross-domain solution…
Added 2 mins ago
Cloud Administrator
Booz Allen Hamilton_United States
Lexington Park, MD · St Inigoes, MD
Support maintenance activities, including evaluation, integration, fielding, administration, testing, and operations of networks, systems, and subsystems in virtual and cloud-based…
Added 2 mins ago
Data Engineer
Booz Allen Hamilton_United States
McLean, VA · San Diego, CA · El Segundo, CA
2+ years of experience with ETL operations or pipeline development and integration
Added 2 mins ago
Data Engineer
Booz Allen Hamilton_United States
McLean, VA · San Diego, CA · El Segundo, CA
1+ year of experience with ETL operations or pipeline development and integration
Added 2 mins ago
Military Resource Manager Subject Matter Expert
Booz Allen Hamilton_United States
Arlington, VA
Experience serving as a Director of Operations, Plans, or Logistics providing strategic or operational direction and guidance to Comptrollers, Programmers, or Budgeting staff and providing…
Added 2 mins ago
People Operations Specialist
Booz Allen Hamilton_United States
Chantilly, VA
Human capital isn’t just about policies; it’s about people and mission success. As a People Operations Specialist, you’ll manage core HR programs, including benefits, awards, payroll, and…
Added 2 mins ago
People Operations Specialist
Booz Allen Hamilton_United States
Chantilly, VA
Human capital isn’t just about policies; it’s about people and mission success. As a People Operations Specialist, you’ll manage core HR programs, including benefits, awards, payroll, and…
Added 2 mins ago
People Operations Specialist
Booz Allen Hamilton_United States
Chantilly, VA
Human capital isn’t just about policies; it’s about people and mission success. As a People Operations Specialist, you’ll manage core HR programs, including benefits, awards, payroll, and…
Added 3 mins ago
Retail & CPG (AWS) Sales Lead
Tiger Analytics Inc.
Remote, United States
This is a revenue-focused sales leadership opportunity, not an alliance operations or partner administration role.
Added 3 mins ago
Industry Partner Sales Leader - Financial Services (AWS)
Tiger Analytics Inc.
Remote, United States
Added 3 mins ago
CH
Incineration Technician- Rotary Kiln
Clean Harbors
Kimball, NE
- $26.5 USD / hour
…seeking an Incineration Technician- Rotary Kiln performs hands on operations such as drum pumping, drum dumping, tank farm operations and offloading vehicle with forklift operations.…
Added 3 mins ago
Health & Safety Manager
Clean Harbors
Westlake, LA · Lake Charles, LA
…comprehensive safety and health direction and support to site service operations in their assigned area, including providing guidance and direction to management and various personnel on…
Added 4 mins ago
Front End Developer
Accenture Federal Services
Columbia, MD
Must have an active Top Secret clearance; TS/SCI with polygraph preferred - must be willing to sit for a polygraph
Added 4 mins ago
Associate Director, Sales Training – Medical Essentials
Becton, Dickinson and Company
Remote, United States
The newly formed Global Sales Operations & Effectiveness organization is leading the transformation of BD’s sales capabilities positioning BD to become the strongest commercial organization…
Added 5 mins ago
Security Support Engineer
Fastly
New York City, NY · NY
…product services to our customers. The team works with the operations, product engineering, and customer organizations internally to respond to security product issues faced across Fastly’s…
Added 5 mins ago
Client Development Specialist
BranchPattern
Pittsburgh, PA
Coordinate clear ownership, handoffs, and deadlines across Client Development, Marketing, Finance, Operations, and technical teams.
Added 5 mins ago
Client Development Specialist
BranchPattern
Omaha, NE
Coordinate clear ownership, handoffs, and deadlines across Client Development, Marketing, Finance, Operations, and technical teams.
Added 5 mins ago
Client Development Specialist
BranchPattern
Kansas City, MO
Coordinate clear ownership, handoffs, and deadlines across Client Development, Marketing, Finance, Operations, and technical teams.

Senior Manager, Customer Operations

Remote, United States

US Base Salary Range: $131,600.00 - $171,100.00 Base pay offered to new hires may vary based upon factors including relevant industry and job-related skills and experience, geographic location, and business needs.* The range displayed does not encompass the full potential of the role, which allows for further growth and career progression.

Apply on vertexinc.wd1.myworkdayjobs.com

Applications open in a new tab.

Job details

Pay: US Base Salary Range: $131,600.00 - $171,100.00 Base pay offered to new hires may vary based upon factors including relevant industry and job-related skills and experience, geographic location, and business needs.* The range displayed does not encompass the full potential of the role, which allows for further growth and career progression.
Posting language: English
Posted: Nov 12, 2026

Original job description

Job Description:

Summary

We are looking to hire two roles; one will be dedicated to managing an East Coast regional team and one will be dedicated to managing a West Coast regional team. This will be determined by employee location.

Senior leadership role will be accountable for the day-to-day performance and continued development of assigned Technical Customer Support teams; leads Technical Support Analysts and owns key service outcomes across case execution, workload management, team capacity, and adoption of new workflows and products.
Exercises independent judgment with urgency; uses dashboards, case data, customer feedback, and operational trends to identify emerging risks, recurring issues, and performance gaps, and translates those insights into measurable, timely actions.
Leads the response to significant customer escalations by establishing clear ownership, aligning technical and business resources, maintaining effective communication, and driving issues to appropriate resolution.
Partners cross-functionally with Development, Product, Operations, Quality, and IT to accelerate resolution of customer-impacting issues, improve supportability, and reduce repeat problems.
Drives consistent case-management practices - including prioritization, case hygiene, aging controls, and escalation management - and builds scalable operating mechanisms, quality controls, and knowledge resources that enable consistent, high-quality service delivery.
Works with Global Support Leadership to translate departmental objectives into tactical and operational plans; prepares and presents accurate performance updates to senior leadership, including trends, risks, corrective actions, and resource considerations.
Builds a customer-focused, accountable, and inclusive team culture; leads organizational change with clear communication, stakeholder alignment, practical execution plans, and disciplined follow-through.

Required Qualifications

10+ years of experience in enterprise Customer Support, Technical Support, or Service Management, including significant experience leading technical support organizations.
5+ years of people leadership experience, with demonstrated experience directly leading Technical Support Analysts or other technical support professionals.
Demonstrated experience managing Support KPIs, customer escalations, case backlogs, and cross-functional resolution efforts in a technical support environment.
Technical credibility in enterprise SaaS environments; ability to lead technical teams, engage constructively with engineers, and translate complex technical issues into customer and business impact without serving as the primary hands-on technical resource.
Strong analytical and operational capability, including proficiency interpreting dashboards, case trends, performance data, and customer feedback to drive data-informed decisions and measurable outcomes.
Excellent written, verbal, presentation, and stakeholder-management skills, including effective communication with customers, cross-functional partners, and senior leadership.
Bachelor's degree in a relevant field, or equivalent combination of education and relevant professional experience.

Preferred Qualifications

Experience applying automation, AI-enabled tools, or advanced analytics to improve support operations, service quality, and the customer experience.
One or more service or project-management certifications, such as ITIL, HDI, or PMI.
Demonstrated experience with operations excellence, quality management, continuous improvement, and change-management practices within a technical support function.
Familiarity with digital customer-service delivery across multiple support channels and self-service capabilities.
Experience preparing and managing operational budgets, reviewing variances, and implementing corrective actions in a support operations context.
Equivalent combination of education, training, and relevant professional experience accepted in lieu of a formal degree.

COMMENTS:

The above statements are intended to describe the general nature and level of work being performed by individuals in this position. Other functions may be assigned, and management retains the right to add or change the duties at any time.

Vertex Values: Together We Win

We're building a team of people who are passionate about making an impact for our customers and committed to how that impact is achieved. Our values define the behaviors, mindset, and culture that make Vertex a great place to grow and do meaningful work.

Play to Win or We Don't Play - If we choose to do something, we're choosing to do it because we plan to win. That mindset raises our bar on product quality, customer outcomes, and how we show up for one another.

Work As a Team, Putting the Customer At the Core - Our customers are our true north. Whatever your role, ask: how will this help a customer succeed today? We earn trust through outcomes, not promises.

Achieve Excellence With Integrity, Speed, and Agility - The market isn't slowing down. We'll move faster, adapt quickly, and never compromise on doing things the right way - for teammates, customers, and partners.

Innovate Boldly With a Growth Mindset - Progress demands smart risk. We'll try new approaches, learn fast, and keep pushing the boundaries - especially where AI can remove friction and unlock value.

Communicate with Care, Candor and Transparency - Honest, constructive conversations make us better. Let's speak plainly about what's working and what isn't and help each other improve.

Pay Transparency Statement:

In addition, as a part of our total compensation package, this role may be eligible for the Vertex Bonus Plan (VOB), a role-specific sales commission/bonus, and/or equity grants.

Learn more about Life at Vertex and connect with your recruiter for more details regarding Vertex's compensation and benefit programs.

*In no case will your pay fall below applicable local minimum wage requirements.

Apply on vertexinc.wd1.myworkdayjobs.com

Report this job

Work requirements

Jobs in the United States