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Health & Safety Manager
Clean Harbors
Westlake, LA · Lake Charles, LA
Clean Harbors is looking for a Health & Safety Manager to be located out of Lake Charles, LA The Health & Safety Manager provides comprehensive safety and health direction and support to…
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Supervisor, Manufacturing Paint Department
PowerTec Distribution & Motor Control Corporation
Tucson, AZ
Experience with sanding, forklift, sandblasting, and powder coating operations.
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Sales Coordinator
Valmet, Inc.
Florence, AL · Columbus, MS
Deciding on your next employer is not a decision to be made lightly. But if you want to work on the frontlines of development, shaping the field as you go, keep reading to see what we have…
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Merchandising Part Time Days
Lowes
Bakersfield, CA
- $16.9 to $17.2 USD / hour
- Part-time
As a Lowe's Merchandising Services Associate, you are a key connection point between Merchandising and Store Operations, allowing us to deliver a great shopping experience in every Lowe's…
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Full Time - Merchandising Service Associate - Day
Lowes
Folsom, CA
- $16.9 to $17.85 USD / hour
- Full-time
As a Lowe's Merchandising Services Associate, you are a key connection point between Merchandising and Store Operations, allowing us to deliver a great shopping experience in every Lowe's…
Added just now
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Full Time - Merchandising Service Associate - Day
Lowes
Newburgh, NY
- $16 to $16.65 USD / hour
- Full-time
As a Lowe's Merchandising Services Associate, you are a key connection point between Merchandising and Store Operations, allowing us to deliver a great shopping experience in every Lowe's…
Added 1 min ago
Mgr-HR SC Operations
Lowes
Mount Vernon, TX
Manages and supervises a team of HR Advisors and HR Coordinators. This includes performance management, development, and coaching and training to ensure the continued upskilling of the…
Added 1 min ago
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Full Time - Merchandising Service Associate - Day
Lowes
Weymouth, MA
- $17.5 to $18.9 USD / hour
- Full-time
As a Lowe's Merchandising Services Associate, you are a key connection point between Merchandising and Store Operations, allowing us to deliver a great shopping experience in every Lowe's…
Added 1 min ago
Merchandising ASM
Lowes
Adrian, MI
The Merchandising Assistant Store Manager collaborates with peers on the store leadership team as well as the District Manager and Area support staff to assess the needs of our customers…
Added 1 min ago
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Occupational Therapist, Home Health
Sutter Health
Alameda, CA
- $55.36 to $74.36 USD / hour
Must have reliable transportation
Added 1 min ago
Production Manager - Long Beach, CA
Hydrafacial LLC
CA
…and a commitment to continuous improvement. The Production Manager is responsible for overseeing daily manufacturing operations, ensuring production teams consistently meet safety, quality,…
Added 1 min ago
CE
Assistant Store Manager
Claires Essentials LLC
Lexington, KY
- $15 to $16.5 USD / hour
Team Support & Sales Coaching: Work alongside your Store Manager to train and motivate team members in achieving sales goals and delivering top-notch customer service.
Added 1 min ago
PH
Director of Culinary Services
Prairie Hills at Tipton
Tipton, IA
- $23.5 USD / hour
Food Safety Certification required
Added 1 min ago
Store Manager
Homegoods LLC
Troy, MI
…Assistant Managers. Act as a role model and provide individualized development for Assistant Store Managers to ensure their readiness for promotion to Store Manager…
Added 2 mins ago
Operations Coordinator
Louisiana State University and Agricultural and Mechanical College
United States
All candidates must have valid U.S
Added 2 mins ago
Security Support Engineer
Fastly
New York City, NY · NY
…internet, to be programmable, and to support agile software development. Fastly’s customers include many of the world’s most prominent companies, including GitHub, Yelp, Paramount, and…
Added 2 mins ago
Environmental Services Assistant Manager
Healthcare Services Group, Inc.
STARKVILLE, MS
Assist the EVS Manager in overseeing daily operations of the environmental services team to ensure high standards of cleanliness.
Added 2 mins ago
Client Development Specialist
BranchPattern
Pittsburgh, PA
Coordinate clear ownership, handoffs, and deadlines across Client Development, Marketing, Finance, Operations, and technical teams.
Added 2 mins ago
Client Development Specialist
BranchPattern
Omaha, NE
Coordinate clear ownership, handoffs, and deadlines across Client Development, Marketing, Finance, Operations, and technical teams.
Added 2 mins ago
Client Development Specialist
BranchPattern
Kansas City, MO
Coordinate clear ownership, handoffs, and deadlines across Client Development, Marketing, Finance, Operations, and technical teams.
Added 2 mins ago
MO
Administrative Coordinator
Marmaxx Operating Corp
Slidell, LA
- $13.75 to $14.25 USD / hour
Supports Operations Assistant Store Manager with scheduling, expense account monitoring, supply inventory and requisition
Added 2 mins ago
RA
Commercial Assistant Property Manager - New York, NY
Rose Associates Inc.
New York, NY
- $72,000 to $75,000 USD / year
Rose Associates is seeking a detail-oriented and proactive Commercial Assistant Property Manager to support the management and administration of our commercial real estate portfolio. This…
Added 2 mins ago
Assistant Store Manager
Wolford Retail Stores
Los Angeles, CA
As Assistant Store Manager, you will play a key role in driving the success of our boutique. Partnering closely with the Store Manager, you will support daily operations while inspiring and…
Added 2 mins ago
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MECHANICAL DEPARTMENT LEAD
Innovative-IDM, LLC
Lewisville, TX
- $43 to $52 USD / hour
The Mechanical Department Lead supports the Production Manager by directing the day-to-day mechanical build activities of the panel shop, including enclosure preparation, machining,…
Added 2 mins ago
IL
ELECTRICAL DEPARTMENT LEAD
Innovative-IDM, LLC
Lewisville, TX
- $43 to $52 USD / hour
The Electrical Department Lead supports the Production Manager by directing the day-to-day electrical build activities of the panel shop, including panel wiring, termination, labeling, and…

Senior Manager, Customer Operations

Remote, United States

US Base Salary Range: $131,600.00 - $171,100.00 Base pay offered to new hires may vary based upon factors including relevant industry and job-related skills and experience, geographic location, and business needs.* The range displayed does not encompass the full potential of the role, which allows for further growth and career progression.

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Job details

Pay: US Base Salary Range: $131,600.00 - $171,100.00 Base pay offered to new hires may vary based upon factors including relevant industry and job-related skills and experience, geographic location, and business needs.* The range displayed does not encompass the full potential of the role, which allows for further growth and career progression.
Posting language: English
Posted: Nov 12, 2026

Original job description

Job Description:

Summary

We are looking to hire two roles; one will be dedicated to managing an East Coast regional team and one will be dedicated to managing a West Coast regional team. This will be determined by employee location.

Senior leadership role will be accountable for the day-to-day performance and continued development of assigned Technical Customer Support teams; leads Technical Support Analysts and owns key service outcomes across case execution, workload management, team capacity, and adoption of new workflows and products.
Exercises independent judgment with urgency; uses dashboards, case data, customer feedback, and operational trends to identify emerging risks, recurring issues, and performance gaps, and translates those insights into measurable, timely actions.
Leads the response to significant customer escalations by establishing clear ownership, aligning technical and business resources, maintaining effective communication, and driving issues to appropriate resolution.
Partners cross-functionally with Development, Product, Operations, Quality, and IT to accelerate resolution of customer-impacting issues, improve supportability, and reduce repeat problems.
Drives consistent case-management practices - including prioritization, case hygiene, aging controls, and escalation management - and builds scalable operating mechanisms, quality controls, and knowledge resources that enable consistent, high-quality service delivery.
Works with Global Support Leadership to translate departmental objectives into tactical and operational plans; prepares and presents accurate performance updates to senior leadership, including trends, risks, corrective actions, and resource considerations.
Builds a customer-focused, accountable, and inclusive team culture; leads organizational change with clear communication, stakeholder alignment, practical execution plans, and disciplined follow-through.

Required Qualifications

10+ years of experience in enterprise Customer Support, Technical Support, or Service Management, including significant experience leading technical support organizations.
5+ years of people leadership experience, with demonstrated experience directly leading Technical Support Analysts or other technical support professionals.
Demonstrated experience managing Support KPIs, customer escalations, case backlogs, and cross-functional resolution efforts in a technical support environment.
Technical credibility in enterprise SaaS environments; ability to lead technical teams, engage constructively with engineers, and translate complex technical issues into customer and business impact without serving as the primary hands-on technical resource.
Strong analytical and operational capability, including proficiency interpreting dashboards, case trends, performance data, and customer feedback to drive data-informed decisions and measurable outcomes.
Excellent written, verbal, presentation, and stakeholder-management skills, including effective communication with customers, cross-functional partners, and senior leadership.
Bachelor's degree in a relevant field, or equivalent combination of education and relevant professional experience.

Preferred Qualifications

Experience applying automation, AI-enabled tools, or advanced analytics to improve support operations, service quality, and the customer experience.
One or more service or project-management certifications, such as ITIL, HDI, or PMI.
Demonstrated experience with operations excellence, quality management, continuous improvement, and change-management practices within a technical support function.
Familiarity with digital customer-service delivery across multiple support channels and self-service capabilities.
Experience preparing and managing operational budgets, reviewing variances, and implementing corrective actions in a support operations context.
Equivalent combination of education, training, and relevant professional experience accepted in lieu of a formal degree.

COMMENTS:

The above statements are intended to describe the general nature and level of work being performed by individuals in this position. Other functions may be assigned, and management retains the right to add or change the duties at any time.

Vertex Values: Together We Win

We're building a team of people who are passionate about making an impact for our customers and committed to how that impact is achieved. Our values define the behaviors, mindset, and culture that make Vertex a great place to grow and do meaningful work.

Play to Win or We Don't Play - If we choose to do something, we're choosing to do it because we plan to win. That mindset raises our bar on product quality, customer outcomes, and how we show up for one another.

Work As a Team, Putting the Customer At the Core - Our customers are our true north. Whatever your role, ask: how will this help a customer succeed today? We earn trust through outcomes, not promises.

Achieve Excellence With Integrity, Speed, and Agility - The market isn't slowing down. We'll move faster, adapt quickly, and never compromise on doing things the right way - for teammates, customers, and partners.

Innovate Boldly With a Growth Mindset - Progress demands smart risk. We'll try new approaches, learn fast, and keep pushing the boundaries - especially where AI can remove friction and unlock value.

Communicate with Care, Candor and Transparency - Honest, constructive conversations make us better. Let's speak plainly about what's working and what isn't and help each other improve.

Pay Transparency Statement:

In addition, as a part of our total compensation package, this role may be eligible for the Vertex Bonus Plan (VOB), a role-specific sales commission/bonus, and/or equity grants.

Learn more about Life at Vertex and connect with your recruiter for more details regarding Vertex's compensation and benefit programs.

*In no case will your pay fall below applicable local minimum wage requirements.

Apply on vertexinc.wd1.myworkdayjobs.com

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Jobs in the United States