Jobs in the United States

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CO
Human Resources Administrative Coordinator
City of Burlington, Vermont
Burlington, VT
- $29.67 to $33.06 USD / hour
…and will support the entire HR Team with various projects, data, and…
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2027 Summer Internship Program - Records and Information Management Intern
F Federal Reserve Bank of Atlanta
Atlanta, GA
Assisting with data entry, user training, record migration, and system configuration as applicable
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CC
Assistant Store Manager
Community Choice Financial Family of Brands
Great Bend, KS
- $16.5 USD / hour
…conduct store audits, create reports, and compile financial data to further ensure…
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Branch Office Administrator- Flower Mound, TX
Edward Jones
United States
¹Fortune 500, published June 2024, data as of December 2023. Compensation provided for using, not obtaining, the rating.
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Branch Office Administrator - Lawton, OK
Edward Jones
United States
¹Fortune 500, published June 2024, data as of December 2023. Compensation provided for using, not obtaining, the rating.
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Senior Wealth Strategist- Private Wealth Tax Consulting
Edward Jones
United States
Insurance license required within 6 months of hire
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Senior Wealth Strategist- Private Wealth Consulting
Edward Jones
United States
Insurance license required within 6 months of hire · Louis, MO home office locations are expected to work in the office four days per week.
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Financial Advisor - Roseville, CA - Market 31, Region 336
Edward Jones
United States
Added just now
Front End Developer
Accenture Federal Services
Columbia, MD
Must have an active Top Secret clearance; TS/SCI with polygraph preferred - must be willing to sit for a polygraph
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Analyst-Planogram
Lowes
Mooresville, NC
Responsible for making data driven recommendations for item facings, and placement based on analytics in order to create operationally efficient planograms while optimizing micro space,…
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Government Affairs Intern – Undergraduate Internship - Summer 2027
Lowes
Mooresville, NC
Proficient in MS Office programs (specifically in Power Point, Excel, and data analysis tools).
Added 1 min ago
HR Generalist II
InComm Payments
Atlanta, GA · St. Petersburg, FL
…including compliance reporting, record management and retention, data analytics, HRIS, and participation/collaboration with the internal Safety Team, among other responsibilities. You will…
Added 1 min ago
Mgr-HR SC Operations
Lowes
Mount Vernon, TX
Uses enterprise data (e.g., surveys, workforce analysis, HR compliance reporting, etc.) to proactively identify and react to key talent/associate engagement challenges and opportunities in…
Added 1 min ago
L
Lead Analyst-Digital SEO
Lowes
Mooresville, NC
- $86,000 to $143,600 USD / year
Identify, prioritize, and recommend SEO opportunities related to content optimization, structured data, internal linking, local SEO, page experience, search intent alignment, and ecommerce…
Added 1 min ago
MP
Production Supervisor- 1st and 2nd Shift
Maker's Pride
Romeoville, IL
- $58,962 to $88,444 USD / year
Monitor key performance indicators (KPIs), labor utilization, production metrics, and operational data to identify trends, resolve issues, and implement corrective actions.
Added 1 min ago
SH
Project Manager IV, Operational Excellence (M&A)
Sutter Health
Sacramento, CA · Emeryville, CA
- $129,188.8 to $222,872 USD / year
Onsite presence required a minimum of two days per week or more as business requires
Added 1 min ago
Medical Assistant, Pediatrics
Sutter Health
Sunnyvale, CA
Ability to interpret a variety of data and instructions, furnished in written, oral, diagram, or schedule form.
Added 1 min ago
SH
Nursing Assistant
Sutter Health
San Francisco, CA
- $31.5 to $44.09 USD / hour
Ability to interpret a variety of data and instructions, furnished in written, oral, diagram, or schedule form.
Added 1 min ago
Clinical Director / CCC-SLP (Speech Language Pathologist)
Beautiful Gate Center
North Charleston, SC
Catalog inventory, process purchase orders and audit AAC equipment devices including retention of AAC data storage systems.
Added 1 min ago
STAFF DEVELOPMENT SPECIALIST - 40001635
Durham County
Durham, NC
Must possess detailed knowledge of Food & Nutrition Services and Child Care policy, procedures and practice · Must have the ability to exercise good judgment and discretion in applying and interpreting policies and procedures
Added 1 min ago
Facilities Project Specialist
OneMain General Services Corporation
Evansville, IN
Entering project and project data into the company’s real estate system to track progress. This includes budget / purchasing and processing invoices to close out projects and process fixed…
Added 1 min ago
Business Operations Support Administrator
CACI, INC.-FEDERAL
Tampa, FL
Provide administrative support to team members as needed, including data entry and report formatting.
Added 1 min ago
Fullstack Software Engineer
Cisco Systems, Inc.
Remote, United States
…microservices, and user‑facing interfaces, ensuring both performance and developer…
Added 1 min ago
Systems Administrator - CSfC
CACI, INC.-FEDERAL
Fort Bragg, NC
Knowledge of data backup, types of backups (e.g., full, incremental), and recovery concepts and tools.
Added 1 min ago
Systems Administrator - CSfC
CACI, INC.-FEDERAL
Fort Bragg, NC
Knowledge of data backup, types of backups (e.g., full, incremental), and recovery concepts and tools.

Senior Manager, Customer Operations

Remote, United States

US Base Salary Range: $131,600.00 - $171,100.00 Base pay offered to new hires may vary based upon factors including relevant industry and job-related skills and experience, geographic location, and business needs.* The range displayed does not encompass the full potential of the role, which allows for further growth and career progression.

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Job details

Pay: US Base Salary Range: $131,600.00 - $171,100.00 Base pay offered to new hires may vary based upon factors including relevant industry and job-related skills and experience, geographic location, and business needs.* The range displayed does not encompass the full potential of the role, which allows for further growth and career progression.
Posting language: English
Posted: Nov 12, 2026

Original job description

Job Description:

Summary

We are looking to hire two roles; one will be dedicated to managing an East Coast regional team and one will be dedicated to managing a West Coast regional team. This will be determined by employee location.

Senior leadership role will be accountable for the day-to-day performance and continued development of assigned Technical Customer Support teams; leads Technical Support Analysts and owns key service outcomes across case execution, workload management, team capacity, and adoption of new workflows and products.
Exercises independent judgment with urgency; uses dashboards, case data, customer feedback, and operational trends to identify emerging risks, recurring issues, and performance gaps, and translates those insights into measurable, timely actions.
Leads the response to significant customer escalations by establishing clear ownership, aligning technical and business resources, maintaining effective communication, and driving issues to appropriate resolution.
Partners cross-functionally with Development, Product, Operations, Quality, and IT to accelerate resolution of customer-impacting issues, improve supportability, and reduce repeat problems.
Drives consistent case-management practices - including prioritization, case hygiene, aging controls, and escalation management - and builds scalable operating mechanisms, quality controls, and knowledge resources that enable consistent, high-quality service delivery.
Works with Global Support Leadership to translate departmental objectives into tactical and operational plans; prepares and presents accurate performance updates to senior leadership, including trends, risks, corrective actions, and resource considerations.
Builds a customer-focused, accountable, and inclusive team culture; leads organizational change with clear communication, stakeholder alignment, practical execution plans, and disciplined follow-through.

Required Qualifications

10+ years of experience in enterprise Customer Support, Technical Support, or Service Management, including significant experience leading technical support organizations.
5+ years of people leadership experience, with demonstrated experience directly leading Technical Support Analysts or other technical support professionals.
Demonstrated experience managing Support KPIs, customer escalations, case backlogs, and cross-functional resolution efforts in a technical support environment.
Technical credibility in enterprise SaaS environments; ability to lead technical teams, engage constructively with engineers, and translate complex technical issues into customer and business impact without serving as the primary hands-on technical resource.
Strong analytical and operational capability, including proficiency interpreting dashboards, case trends, performance data, and customer feedback to drive data-informed decisions and measurable outcomes.
Excellent written, verbal, presentation, and stakeholder-management skills, including effective communication with customers, cross-functional partners, and senior leadership.
Bachelor's degree in a relevant field, or equivalent combination of education and relevant professional experience.

Preferred Qualifications

Experience applying automation, AI-enabled tools, or advanced analytics to improve support operations, service quality, and the customer experience.
One or more service or project-management certifications, such as ITIL, HDI, or PMI.
Demonstrated experience with operations excellence, quality management, continuous improvement, and change-management practices within a technical support function.
Familiarity with digital customer-service delivery across multiple support channels and self-service capabilities.
Experience preparing and managing operational budgets, reviewing variances, and implementing corrective actions in a support operations context.
Equivalent combination of education, training, and relevant professional experience accepted in lieu of a formal degree.

COMMENTS:

The above statements are intended to describe the general nature and level of work being performed by individuals in this position. Other functions may be assigned, and management retains the right to add or change the duties at any time.

Vertex Values: Together We Win

We're building a team of people who are passionate about making an impact for our customers and committed to how that impact is achieved. Our values define the behaviors, mindset, and culture that make Vertex a great place to grow and do meaningful work.

Play to Win or We Don't Play - If we choose to do something, we're choosing to do it because we plan to win. That mindset raises our bar on product quality, customer outcomes, and how we show up for one another.

Work As a Team, Putting the Customer At the Core - Our customers are our true north. Whatever your role, ask: how will this help a customer succeed today? We earn trust through outcomes, not promises.

Achieve Excellence With Integrity, Speed, and Agility - The market isn't slowing down. We'll move faster, adapt quickly, and never compromise on doing things the right way - for teammates, customers, and partners.

Innovate Boldly With a Growth Mindset - Progress demands smart risk. We'll try new approaches, learn fast, and keep pushing the boundaries - especially where AI can remove friction and unlock value.

Communicate with Care, Candor and Transparency - Honest, constructive conversations make us better. Let's speak plainly about what's working and what isn't and help each other improve.

Pay Transparency Statement:

In addition, as a part of our total compensation package, this role may be eligible for the Vertex Bonus Plan (VOB), a role-specific sales commission/bonus, and/or equity grants.

Learn more about Life at Vertex and connect with your recruiter for more details regarding Vertex's compensation and benefit programs.

*In no case will your pay fall below applicable local minimum wage requirements.

Apply on vertexinc.wd1.myworkdayjobs.com

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Jobs in the United States