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Staff Program Manager: Customer Success
Intuit
Mountain View, CA · San Diego, CA
Join Intuit as a Staff Program Manager on the Customer Success team. This is a high-impact role for someone who enjoys building structure, driving execution, and turning complex ideas into…
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Estimator/Repair Planner - West Mentor
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Mentor, OH
- $50,000 to $85,000 USD / year
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Estimator/Repair Planner - East Mentor
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Multi-Site Plant Manager
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Sales Specialist, Equity Mining - Honda Roseville
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Rental Coordinator
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Teller - Clifton Park, NY - Exit 8 Branch
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Manager, Indirect Procurement
Empower Pharmacy
Remote, United States
The Manager, Indirect Procurement leads strategic sourcing, supplier management, and purchasing operations to optimize costs, strengthen supplier performance, and support Empower Pharmacy's…

Senior Facilities, Engineering & Hard Services Manager

Boston, United States

The base compensation range for this position is $120,300K to $222,000K.

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Job details

Pay: The base compensation range for this position is $120,300K to $222,000K.
Education: High school diploma
Experience: High School Diploma or GED and 11+ years of experience required.
Posting language: English

Original job description

About the Department

Our Research & Development organization brings together the best minds in life science innovation. The teams located in facilities in Lexington, Watertown, Cambridge and Plainsboro reflect the full R&D continuum, from early research through late-stage clinical development. Here, we are building for the future, creating a distinct R&D community based on collaboration, partnerships, and cutting-edge research across multiple modalities and therapeutic areas. We recognize that improving human health starts here and that patients rely on us. Our R&D hub merges biotech speed and agility with large pharmaceutical company quality, resources, and stability, uniting the best of both worlds to develop new medicines for patients.

The Position

The Senior Facilities, Engineering & Hard Services Manager will provide strategic leadership for facilities, engineering and integrated facilities management hard services supporting US research and development operations. Ensure reliable, safe and efficient facilities and building infrastructure that enable scientific productivity and business continuity. Establish technical standards and service provider accountability to support operational excellence, responsible asset stewardship and effective use of resources. Align facilities capabilities and investment priorities with evolving research needs and organizational growth.

Relationships

Reports to the respective leader of US Core Facilities and Engineering Services. Collaborates with scientific leaders, site Operations, EH&S, Quality, IT, Procurement, Finance, Real Estate and the Sr Security Workplace and Soft Services Manager. Provides leadership to assigned facilities and engineering personnel and serves as the primary business relationship manager for hard services providers, engineering consultants, contractors and relevant landlord representatives.

Essential Functions

Provide leadership and governance for facilities operations, engineering and hard services across US R&D sites, aligning service delivery with scientific and business priorities
Serve as the primary relationship manager for hard services providers; define scopes, responsibilities, service level agreements (SLAs), key performance indicators (KPIs) and escalation processes
Oversee operation and maintenance of building infrastructure, including HVAC, electrical distribution, plumbing, building automation, fire and life safety systems, backup power and laboratory support utilities
Establish preventive, predictive and corrective maintenance strategies; oversee computerized maintenance management system (CMMS) use, asset records, work order quality, backlog priorities and maintenance completion
Lead asset reliability and lifecycle planning through condition assessments, criticality reviews, failure analysis and prioritized repair and replacement recommendations
Develop and maintain engineering standards, operating procedures, technical documentation and contractor work controls in partnership with EH&S and other accountable functions
Ensure facilities activities meet applicable company requirements and support required inspections, permits, audits and corrective actions in coordination with EH&S, Quality and service providers
Coordinate laboratory infrastructure requirements with scientific teams, including environmental conditions, utility capacity, equipment connections and readiness for new research capabilities
Develop facilities capital plans and business cases; lead assigned infrastructure upgrades and renovation projects from scope and design review through construction, commissioning and operational handover
Coordinate planned shutdowns, utility interruptions and technical changes with site stakeholders to protect personnel, research activities and critical assets
Lead facilities response to equipment failures and infrastructure incidents; support emergency preparedness, recovery planning and business continuity with EH&S, Security, IT and scientific leaders
Lead supplier governance through operational reviews, scorecards, technical audits and performance improvement plans; partner with Procurement on sourcing, contracts and supplier accountability
Develop and manage facilities and hard services operating budgets, forecasts and assigned capital expenditures; validate service charges and track financial performance
Identify and implement energy, water and resource efficiency initiatives that support company sustainability objectives while maintaining required research operating conditions
Use asset, maintenance, service and financial data to improve reliability, efficiency and decision making; lead implementation of appropriate building technology and digital enhancements
Partner with Real Estate and workplace services on site expansions, occupancy changes and transitions, ensuring infrastructure capacity and technical readiness
Communicate facilities risks, service performance, project status and investment priorities to stakeholders; resolve escalations and drive continuous improvement
Provide leadership, coaching and development for direct reports while promoting safety, technical competence, accountability and effective collaboration with service provider teams.

Physical Requirements

Role is in-office or on-site. Requires regular visits to office, laboratory and building service areas, including walking, standing and use of stairs to review facilities conditions and projects. Constantly operates a computer and other office equipment.

Qualifications

High School Diploma or GED and 11+ years of experience required. Equivalent experience requirements for other degrees would be an Associate’s degree from an accredited university or equivalent education and 9+ years of experience, or a Bachelor’s degree from an accredited university or equivalent education and 7+ years of experience
Experience in facilities, engineering, maintenance, or related operations, including leadership responsibility for complex facilities and outsourced service delivery
Proven experience leading hard services providers, managing SLAs and KPIs and driving supplier performance in a multi-site environment
Strong working knowledge of building systems, laboratory support infrastructure, maintenance reliability, asset lifecycle planning and CMMS and building automation systems
Experience managing operating budgets, capital planning, engineering projects, commissioning and operational handover
Demonstrated ability to manage technical risks, contractor safety interfaces, infrastructure incidents and business continuity requirements in partnership with accountable functions
Strong communication, negotiation, stakeholder management and team leadership skills; ability to translate technical issues into clear operational and investment decisions
Experience applying data analysis, process improvement and change management to improve service quality, reliability, efficiency and sustainability
Experience supporting research laboratories, life sciences, or similarly complex technical environments preferred. Relevant facilities, engineering, reliability, or project management certification preferred

The base compensation range for this position is $120,300K to $222,000K. Base compensation is determined based on a number of factors. This position is also eligible for a company bonus based on individual and company performance. Novo Nordisk offers long-term incentive compensation and or company vehicles depending on the position's level or other company factors.

Employees are also eligible to participate in Company employee benefit programs including medical, dental and vision coverage; life insurance; disability insurance; 401(k) savings plan; flexible spending accounts; employee assistance program; tuition reimbursement program; and voluntary benefits such as group legal, critical illness, identity theft protection, pet insurance and auto/home insurance. The Company also offers time off pursuant to its sick time policy, flex-able vacation policy and parental leave policy.

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.

At Novo Nordisk, we're not chasing quick fixes – we're creating lasting change for long-term health. For over 100 years, we've been driven by a single purpose: to defeat serious chronic diseases and help millions of people live healthier lives. This dedication fuels our constant curiosity and inspires us to push the boundaries of what's possible in healthcare. We embrace diverse perspectives, seek out bold ideas, and build partnerships rooted in shared purpose. Together, we're making healthcare more accessible, treating and defeating diseases, and pioneering solutions that create change spanning generations. When you join us, you become part of something bigger – a legacy of impact that reaches far beyond today.

Novo Nordisk is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status or any other characteristic protected by local, state or federal laws, rules or regulations.

If you are interested in applying to Novo Nordisk and need special assistance or an accommodation to apply, please call us at 1-855-411-5290. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.

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More about this job

Skills

Office equipment
Leadership
CMMS
Building automation
Communication skills
Negotiation
Stakeholder management
Team leadership
Data analysis
Process improvement
Change management
Research
Project management

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