Jobs in the United States

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Analyst/Sr Analyst, IT Cybersecurity Business Engagement
United States
…journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and…
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Lead Insurance Product Manager - Part D/PDP
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…us at Meta help shape a future that will take us beyond what digital connection makes possible today - beyond the constraints of screens, the limits of distance, and even the rules of…
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- $20 to $28 USD / hour
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Minneapolis, MN
- $11.41 USD / hour
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Partner across product development and go-to-market planning to help Operating Units connect digital initiatives to the broader enterprise strategy.
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…integrations, and AI-enabled tools the rest of Amplitude runs on. We partner closely with business teams, become experts in their problems, and build solutions that improve how they…
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Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades…
Added 5 mins ago
Continuous Improvement Specialist
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…capability and fostering a culture of accountability, continuous learning, and continuous…
Added 6 mins ago
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Director, Travel Trade Growth
Empire State Realty Trust
NY
- $140,000 to $165,000 USD / year
…includes a dedicated Guest entrance, an immersive, tactile, and digital museum that celebrates our icon from the moment it was conceived to its place today in pop-culture, and a completely…
Added 7 mins ago
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…efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship…
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Artificial Intelligence/Machine Learning SME
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AI Transformation & Strategy Consultant
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Consultants are expected to be on site at least three days per week, whether at a client site or at the Sia office or an approved coworking location

Senior Director, Performance Excellence

United States

Apply on workforcenow.adp.com

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Job details

Experience: 7+ years of experience in operational excellence, business transformation, performance improvement, or a comparable cross-functional role.
Posting language: English

Original job description

Role The Senior Director of Performance Excellence is an internal, cross-functional leader responsible for identifying and advancing opportunities to standardize, optimize, and automate how work is performed across the business. The role connects strategy, operations, technology, analytics, and client-facing functions to improve operational performance, scalability, quality, employee effectiveness, and client outcomes. Operating horizontally across the organization, the Senior Director evaluates end-to-end processes, identifies systemic performance barriers, and converts insights into prioritized improvement initiatives. This leader establishes practical governance, facilitates cross-functional decisions, and partners with accountable business owners to move opportunities from assessment through implementation, adoption, and measurable benefit realization. The role influences outcomes without direct ownership of every function or individual client relationship.

Key Responsibilities

Support enterprise-wide opportunity pipeline focused on standardization, process optimization, automation, and scalable operating practices.
Assess end-to-end workflows across a variety of functions to identify duplication, variation, manual effort, control gaps, and avoidable handoffs.
Use data, process mapping, root-cause analysis, value-stream analysis, and stakeholder input to define current-state performance and design practical future-state solutions.
Prioritize opportunities using expected business value, client and employee impact, implementation effort, risk, readiness, and alignment with enterprise priorities.
Partner with Technology, Analytics, and business leaders to identify automation opportunities, translate business needs into clear requirements, and support solution design, testing, deployment, and adoption.
Develop and reinforce common processes, standard work, decision rights, escalation thresholds, performance measures, tools, and governance routines across business units.
Facilitate cross-functional working sessions that align leaders on root causes, future-state design, ownership, dependencies, implementation plans, and success measures.
Build business cases and recommendations that quantify expected capacity, quality, financial, cycle-time, risk, employee, and client benefits.
Coordinate with accountable leaders and project owners to establish milestones, remove barriers, manage interdependencies, and track implementation progress.
Define baseline measures and monitor adoption, control effectiveness, and realized outcomes after implementation; recommend adjustments when results do not meet expectations.
Identify opportunities to reuse successful solutions across teams and convert local improvements into enterprise standards where appropriate.
Provide leadership with clear decision support, including performance trends, opportunity sizing, trade-offs, risks, progress, and benefit realization.
Build continuous-improvement capability through coaching, practical tools, playbooks, and structured problem-solving methods.
Promote a culture of accountability, disciplined execution, continuous learning, and thoughtful automation that improves work rather than simply digitizing inefficient processes.

Candidate Profile

Bachelor's degree in business, operations, healthcare administration, or a related field, or equivalent professional experience.
7+ years of experience in operational excellence, business transformation, performance improvement, or a comparable cross-functional role.
Healthcare Revenue Cycle Management experience and strong end-to-end lifecycle knowledge.
Demonstrated success leading complex, cross-functional improvement initiatives from opportunity identification through implementation, adoption, and measurable results.
Experience partnering with technology and analytics teams on workflow automation, system enhancements, reporting, AI-enabled solutions, or digital transformation initiatives.
Strong analytical and financial acumen, including the ability to establish baselines, quantify opportunities, build business cases, and measure realized impact.
Excellent facilitation, executive communication, and stakeholder-management skills, with the ability to create alignment in a matrixed environment without direct authority.
Proficiency in Excel, PowerPoint, process-mapping tools, performance-reporting platforms, and project or work-management tools.
Ability to balance enterprise standardization with legitimate business-unit, client, regulatory, and system requirements.

Apply on workforcenow.adp.com

More about this job

Skills

Root cause analysis
Leadership
Process improvement
Coaching
Problem solving
Workflow
Reporting
Financial capability
Communication skills
Stakeholder management
Microsoft Excel
Microsoft PowerPoint

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Work requirements

Jobs in the United States