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Added 1 min ago
HG
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- $19.22 to $22.39 USD / hour
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Principal Electrical Engineering Section Leader
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- Up to $45,000 USD / year
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District Manager - Southern California/Arizona
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Sr. Operations Manager (onsite)
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United States
U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.
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Senior Manager, Trusted Components R&D
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Assistant Store Manager - Famous Footwear
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Senior Engineer- Current Product
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- $100,000 to $130,000 USD / year
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Director, Transformation & Strategic Initiatives
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Added 8 mins ago
HF
HealthFitness HR Generalist I
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- $30 to $33 USD / hour
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Health Fitness Professional - Part-Time
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Added 10 mins ago
WG
Senior Manager, Human Resources
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- $110,000 to $150,000 USD / year
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Project Accountant
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…meaningful and fulfilling career with the support of professional development resources and mentorships including our First Year Experience program, Individual Development Plans, and Career…

Senior Customer Experience Consultant

Irving, TX, United States

$128,470.00 - $192,710.00 Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience.

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Job details

Pay: $128,470.00 - $192,710.00 Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience.
Apply by: Nov 19, 2026
Experience: At least 5 years of marketing experience in a large, matrixed organization
Posting language: English
Posted: Nov 5, 2026

Original job description

Career Area:

Marketing

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Cat Digital is the digital and technology arm of Caterpillar Inc., leveraging the latest technologies to build industry leading digital solutions for our customers and dealers. With over 1.5 million connected assets worldwide, our teams use data, technology, advanced analytics, telematics, and AI capabilities to help our customers build a better, more sustainable world.

Job Summary:

The Senior Customer Experience Consultant turns customer insight into action, helping the organization solve meaningful problems, improve experiences, and deliver stronger customer and business outcomes. This individual will facilitate the implementation of programs and processes intended to help the organization understand, analyze and create a positive experience.

What You Will Do:

Journey, Advocacy & Experience Management

Independently manages and maps defined customer journeys and experience gaps
Facilitates stakeholder input, aligns partners across business units and channels, and escalates barriers to timely resolution

Insights, Action & Outcomes

Synthesizes customer, research, operational, and business-system inputs into business-ready insights
Develops implementation plans and measures results for assigned initiatives

CX Consulting & Delivery

Independently delivers CX projects and consulting engagements of defined scope, including problem definition, stakeholder alignment, work planning, facilitation, development of customer-centered solutions, and deliverables

Capability Building & Change Adoption

Delivers training, workshops, communications, and engagement activities
Adapts established content to audience needs and reinforces application after delivery

Standards & Program Enablement

Creates and maintains practical standards, tools, playbooks, communications, and program resources
Coordinates delivery and use of relevant business data across partners and assigned initiatives.

What You Will Have:

Customer Focus Communicates the importance of customer needs/expectations and commits to resolving them. Researches and verifies customer needs and expectations. Solicits customer satisfaction feedback and acts on improvement opportunities. Helps link organizational objectives to customer needs and expectations. Meets regularly with customers to understand their wants, needs and expectations. Effective Communications Avoids technical jargon when inappropriate. Looks for and considers non-verbal cues from individuals and groups. Listens to feedback without defensiveness and uses it for own communication effectiveness. Makes oral presentations and writes reports needed for own work. Delivers helpful feedback that focuses on behaviors without offending the recipient. Relationship Management Provides prompt and effective responses to client requests and interactions. Monitors client satisfaction levels on a regular basis. Alerts own team to problems in client satisfaction. Works with clients to address critical issues and resolve major problems. Differentiates the roles and responsibilities in a business relationship. Creativity Explores possibilities and their viability. Contributes to and encourages new ideas; builds on suggestions of others. Exhibits interest in new ideas and experimentation. Analyzes own assignments and work environment for creative changes. Shares ideas and is open to other opinions and views. Strategic Thinking Implements the group's go-to-market strategy. Raises awareness of potential strategic alliances and partnerships. Explains elements of the strategy to others and encourages questions. Monitors marketplace trends, opportunities, and vulnerabilities; reports findings. Makes sound recommendations when faced with complex and contradictory alternatives. Vendor/Supplier Management Identifies communications bottlenecks and recommends appropriate solutions. Resolves routine issues or problems with vendors in organization's best interest. Builds effective working relationships with counterparts in vendor or supplier's organization. Provides feedback on vendor performance to responsible contract administrators. Works with vendors to assure that products or services are delivered to time and quality specifications. Influencing Regularly presents ideas or suggestions to associates in persuasive terms. Identifies who the decision makers are and how they receive information. Uses active listening skills and probing techniques to surface opportunities to influence. Develops basic persuasive arguments. Discusses organizational culture around providing input on decisions. Customer Experience Management Participates in the improvement of a specific aspect of the customer experience. Follows-up with customers to answer questions and ensure satisfaction with recent purchases. Reviews competitor products to seek opportunities for differentiation in the eyes of the customer. Gathers data related to customers' experiences with the organizations products and services. Researches examples of CEM implementations in different industries or environments.

Considerations For Top Candidates:

Basic Qualifications:

Bachelor's degree or higher in Marketing, Communications or Business or equivalent working experience
At least 5 years of marketing experience in a large, matrixed organization
At least 3 years supporting or participating in CX transformation initiatives and data analytics
Must be able to travel up to 20% (mainly domestic)

Top candidates will also have:

Knowledge of CX fundamentals. Certifications or trainings in CX best-practices
Experience in design and execution of market / customer / behavioral research including both qualitative and quantitative
Experience leading customer journey initiatives and related processes
Previous experience communicating complex concepts clearly and persuasively
Experience with project management and change management
Experience developing and deploying new insights methods or capability

Additional Informaiton:

Relocaiton ssistance is available for this role
Sponsorship is not available for this role
This role requires 5 days in the office
This role is based in Irving, TX

What You Will Get:

Working with a Fortune 100 leader, you can build your career on a global scale and take advantage of development opportunities with emerging technologies. We’ve created an inclusive environment for you to explore your passions, make an impact and do the work that really matters. Join Us.

About Caterpillar

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more

Summary Pay Range:

Benefits:

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

Medical, dental, and vision benefits*
Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
401(k) savings plans*
Health Savings Account (HSA)*
Flexible Spending Accounts (FSAs)*
Health Lifestyle Programs*
Employee Assistance Program*
Voluntary Benefits and Employee Discounts*
Career Development*
Incentive bonus*
Disability benefits
Life Insurance
Parental leave
Adoption benefits
Tuition Reimbursement
These benefits also apply to part-time employees

This position requires working onsite five days a week.

Relocation is available for this position.

Visa Sponsorship is not available for this position.

Posting Dates:

November 5, 2026 - November 18, 2026 Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.

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