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Guest Service Representative
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Associate Banker
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Associate Banker
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Senior Associate - Sample Operations Support

Plainsboro, United States

The base compensation range for this position is $99,000 to $120,000.

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Job details

Pay: The base compensation range for this position is $99,000 to $120,000.
Posting language: English

Original job description

About the Department

The Cardiometabolic Care Sales Team is at the forefront of US sales efforts for Novo Nordisk’s robust cardiometabolic product portfolio, which includes world-class therapies for treating multi-morbid conditions such as diabetes, obesity, and the reduction of major adverse cardiovascular events. Our ambition is to advance broad cardiometabolic disease management by bringing exciting new therapies to market to improve patient outcomes. As a team member, you will connect therapies to new specialties, build cardiometabolic advocates, and apply learnings that impact local markets and the organization in a cross-collaborative way.

At Novo Nordisk, we create value by having a patient-centered approach and are committed to providing innovation to the benefit of our stakeholders. We focus on personal performance and development and have a culture centered on helping leaders create the conditions for people to be at their best. If you want to join a highly diverse and collaborative team and are ready to take the next step in your career with a company committed to meeting the evolving needs of patients with cardiometabolic diseases, come join us!

The Position

Support Novo Nordisk field sales force by coordinating sampling practices, which includes distribution, accountability and compliance of product samples to ensure compliance with the Prescription Drug Marketing Act (PDMA) and company policies and procedures.

Relationships

This position reports to the Director, Sample Operations and interfaces with Sample Operations Team Members, Field Sales, NNI Customer Service, NNI Product Quality and external relationships with distribution and compliance vendors.

Essential Functions

Communications: Communicates to applicable field sales representatives on a regular basis necessary information and updates required for sample deliveries and tracking
Customer Service: Maintains an understanding and awareness of all Sample Operations processes to effectively support phone and email inquiries from field representatives to provide guidance according to policies/procedures and facilitate resolution of sample issues
Documentation: Collaborates with Team Members to review, revise and ensure consistency of Departmental work instructions, field guidance documents and other documentation / Department directories for accuracy
Sample Ordering: Supports procedures, system and inquiries related to sample order processes
Sample Reconciliation: Collaborates with third party vendors to ensure that samples have been accounted for, transferred, returned and processed appropriately and conduct follow up activities for HCP sample disbursement verifications with HCP office/accounts in accordance with procedures and service levels
Sample Reconciliation: Partners with Sample Operations Team members to monitor, conduct follow-up and closure of transactional issues and appropriate documentation/tracking
Sample Reconciliation: Reconcile sample accountability inventory reports produced at the territory level based on weekly, monthly, annual, for-cause and/or random type inventories
Operations Support: Reviews and evaluates requests and inquiries for field tools and materials (thermometers, coolers, SRFs, etc.) to sampling representatives and determines next steps for approval, replacement, or decommissioning and provides guidance for proper handling
Projects: Participates in various projects to ensure proper monitoring, follow up, completion of tasks and communications occur in line with project timelines
System/Program Management: Responsible for ensuring system accuracy in Direct to Physician (DTP) sampling programs including review and monitoring of user system access, creation of system input files for Rep users and HCP Accounts and collaborate with system teams to ensure timely uploads and data verification
Sharepoint Management: Responsible for the creation, maintenance and organization of the Department SharePoint page. Work with stakeholders to create or update content, as needed
Support Role: Provides back-up support to Sample Operations Team functions when Team Members are not available due to vacation, illness, leave, etc
Transactional Reporting: Gathers, prepares and analyzes data for periodic reporting to monitor sample transactions and provide high-level operational metrics
Vendor Collaboration: Liaises with NNI contracted vendors to support Departmental functions to ensure proper ordering, tracking and communication occurs within approved NNI business rules

Physical Requirements

0-5% overnight travel required. This is a Home Office position. This position follows all NNI guidance for remote/in office dedicated time. EST time-zone hours.

Qualifications

A bachelor’s degree from credited institution preferred. Accounting, Finance, or related field plus two years pharmaceutical marketing/sales experience
Two years equivalent pharmaceutical sample accountability/marketing/sales experience may be substituted for degree, when appropriate
Ability to maintain confidentiality
Ability to multi-task and effectively manage conflicting priorities
Advanced skills in Microsoft Office, including Excel
Ability to problem-solve and critical thinking
Customer service skills
Excellent written and verbal communication skills
Ability to leverage AI to enhance productivity and incorporate process improvements in daily tasks and projects
Team player: ability to collaborate well with team members, other departments and various stakeholders/suppliers

The base compensation range for this position is $99,000 to $120,000. Base compensation is determined based on a number of factors. This position is also eligible for a company bonus based on individual and company performance. Novo Nordisk offers long-term incentive compensation and or company vehicles depending on the position's level or other company factors.

Employees are also eligible to participate in Company employee benefit programs including medical, dental and vision coverage; life insurance; disability insurance; 401(k) savings plan; flexible spending accounts; employee assistance program; tuition reimbursement program; and voluntary benefits such as group legal, critical illness, identity theft protection, pet insurance and auto/home insurance. The Company also offers time off pursuant to its sick time policy, flex-able vacation policy and parental leave policy.

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.

At Novo Nordisk, we're not chasing quick fixes – we're creating lasting change for long-term health. For over 100 years, we've been driven by a single purpose: to defeat serious chronic diseases and help millions of people live healthier lives. This dedication fuels our constant curiosity and inspires us to push the boundaries of what's possible in healthcare. We embrace diverse perspectives, seek out bold ideas, and build partnerships rooted in shared purpose. Together, we're making healthcare more accessible, treating and defeating diseases, and pioneering solutions that create change spanning generations. When you join us, you become part of something bigger – a legacy of impact that reaches far beyond today.

Novo Nordisk is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status or any other characteristic protected by local, state or federal laws, rules or regulations.

If you are interested in applying to Novo Nordisk and need special assistance or an accommodation to apply, please call us at 1-855-411-5290. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.

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