Culture Vision at Consumer Direct Care Network
At CDCN, we strive to create a workplace where everyone is supported and motivated to be their best; we collaborate on shared goals and celebrate our accomplishments.
WE WELCOME YOU INTO A GROWING COMPANY
Consumer Direct Care Network is all about caring for people. Care is at our core, and we strive to live up to it every day. We provide services in 14 states across the USA, and our programs grow every year. We specialize in home and community-based services that support individuals with disabilities and older adults so they can remain in their homes and communities.
JOB SUMMARY
The Scrum Master enables effective Agile delivery for one or more cross-functional teams by facilitating Scrum practices, removing barriers to execution, and fostering a culture of continuous improvement. This role partners closely with Product Owners, developers, quality assurance professionals, technology leaders, and business stakeholders to support the predictable delivery of high-quality solutions. The Scrum Master serves as a coach and facilitator, helping teams improve collaboration, accountability, transparency, and overall delivery performance. Through servant leadership, the role promotes sustainable work practices and ongoing team development.
JOB DUTIES
- Facilitates Scrum events, including sprint planning, daily stand-ups, sprint reviews, retrospectives, and backlog refinement sessions.
- Coaches team members, Product Owners, and stakeholders on Agile values, Scrum principles, and team effectiveness.
- Collaborates with Product Owners to maintain prioritized, well-defined, and actionable product backlogs.
- Identifies, tracks, and drives resolution of impediments that impact team productivity or delivery objectives.
- Guides teams in establishing achievable sprint goals based on capacity, priorities, dependencies, and historical performance metrics.
- Promotes team accountability, ownership, collaboration, and self-organization.
- Facilitates communication among development teams, business stakeholders, and dependent teams to support alignment and execution.
- Escalates unresolved risks, dependencies, and organizational challenges to appropriate leaders when necessary.
- Protects teams from unnecessary interruptions while maintaining visibility into progress and delivery commitments.
- Analyzes Agile delivery metrics, including velocity, cycle time, lead time, throughput, predictability, and work-in-progress trends to identify improvement opportunities.
- Leads retrospectives that produce actionable outcomes and measurable process improvements.
- Supports continuous improvement of team delivery and engineering practices without directing technical design decisions.
- Coordinates cross-team planning and execution activities when initiatives involve shared dependencies or multiple delivery teams.
- Maintains delivery transparency through effective use of Agile management tools such as Azure DevOps, Jira, or comparable platforms.
- Drives discussions focused on improving quality, reducing rework, and establishing sustainable delivery practices.
- Contributes to organizational Agile maturity through coaching, knowledge sharing, and promotion of consistent practices.
- Other duties as assigned.
QUALIFICATIONS
- Bachelor’s degree in Information Technology, Business, or a related field, or equivalent professional experience.
- Three or more years of experience in Agile software development, technology delivery, or related environments.
- Two or more years of experience serving as a Scrum Master, Agile Delivery Lead, or in a similar Agile facilitation role.
- Working knowledge of Scrum frameworks, Agile methodologies, and continuous improvement practices.
- Experience facilitating Agile ceremonies and supporting software delivery teams.
- Strong facilitation, communication, conflict resolution, organization, and stakeholder management skills.
- Demonstrated ability to identify delivery obstacles and coordinate effective solutions across teams.
- Ability to build productive working relationships with technical teams, Product Owners, business stakeholders, and technology leaders.
- Experience using Agile work management tools such as Azure DevOps, Jira, or similar platforms.
- Preferred: Certified ScrumMaster (CSM), Professional Scrum Master (PSM), SAFe Scrum Master (SSM), or similar certification.
- Preferred: Experience supporting multiple Agile teams.
- Preferred: Experience with software development lifecycle (SDLC) and DevOps practices.
- Preferred: Experience with Azure DevOps reporting and delivery metrics.
- Preferred: Experience leading teams through process improvement or organizational change initiatives.
- Preferred: Experience using data and delivery metrics to drive continuous improvement.
- Ability to work flexible and/or extended hours, if needed, to meet job requirements.
- Ability to pass required background screening.
- Employees must provide their own reliable internet if working a remote/hybrid position.
The incumbent typically works in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. Incumbent may encounter frequent interruptions throughout the workday. The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WHAT'S IN IT FOR YOU
When you join Consumer Direct Care Network, you will be exposed to numerous professional development opportunities. We welcome your contributions and value your integrity as we collaborate on work that moves us all toward a compassionate community. We have a long history of helping individuals build their careers in the home-care industry. This is truly a place where there is something for everyone, whether you are looking to support a particular lifestyle, seeking professional growth, or seeking new and challenging work, all in an expanding nationwide company with that small-company feel. Most importantly, you will experience the satisfaction of working in a culture built on caring. Caring for others comes naturally at Consumer Direct Care Network, based on our long history of connecting people and championing change, all geared toward helping others. We are proud of the longevity and loyalty of our employees. Their commitment to doing good work is what makes us a leader in the industry.
As a Consumer Direct Care Network team member you will receive:
- A rewarding career helping others
- Fun and engaging work environment built on team unity
- Job satisfaction knowing you make a difference in the work you do and lives we serve
- Professional training to help advance your skills for career development
Based on your position and employment status, you may be eligible for:
- Medical, Dental, and Vision Insurance
- Vacation accrued at 3.07 hours per pay period to use when accrued
- Profit-sharing for employees in good standing
- Two Paid Floating Holidays
- Nine Paid Federal Holidays
- Paid Safe Sick Time accrued at 1 hour per 30 worked to use when accrued
- Instant Earnings Option
- 401(k) Retirement plan & discretionary company match
- Company-Paid Life Insurance
- Supplemental Life, Accident, Critical Illness, and Hospital benefits
- Short and Long-Term Disability
- Paid Parental Leave
- Flexible Spending Account
- Employee Assistance Program
- Pet Insurance
WHO WE ARE
Consumer Direct Care Network specializes in home and community-based services that assist older adults and individuals of all ages with disabilities and impairments to continue to live their lives independently in their own homes and communities. We provide coordinated service delivery in 14 states. Our services span from financial management services and support brokerage to traditional agency in-home care and caregiving to behavioral health. We have extensive experience with Medicaid, Medicare, private insurance, and with supporting people who pay for their own care.
Your opportunities within our network are endless, it’s not just a job, it’s a career… advance it with the Consumer Direct Care Network!
The Consumer Direct Care Network and its subsidiaries are an Equal Opportunity Employer and drug-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
In accordance with the Immigration and Reform Control Act (IRCA), you may only work at Consumer Direct Care Network if you are legally authorized to work in the United States. Consumer Direct Care Network does not provide visa sponsorship or STEM OPT extensions to employees.