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NetSuite Senior Manager
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Program Coordinator, Community Engagement

Remote, United States

$26.44 to $31.25 USD / hour

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Job details

Pay: $26.44 to $31.25 USD / hour
Posting language: English

Original job description

RESUME AND COVER LETTER REQUIRED TO BE CONSIDERED FOR THIS POSITION

Deadline to apply is November 18, 2026 Salary: $26.44-$31.25/ hour. Salary is dependent on experience and qualifications.

SUMMARY EDUCAUSE supports multiple activities and resources dedicated to our core audiences and associated professionals, as well as a diverse collection of Community Groups that volunteer members lead. The Program Coordinator supports overall delivery and service quality for these community engagement activities. The Program Coordinator develops and maintains an understanding of the underlying subject matter for one or more EDUCAUSE core audiences including best practices and current challenges. The Program Coordinator manages the day-to-day logistics for multiple programs and services, including publication coordination, event support, working group facilitation, and support for current program initiatives. The Program Coordinator works with community volunteers and EDUCAUSE staff to create, implement, and improve programs that reflect current member needs and interests.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Program Coordination and Community Engagement

Coordinates assigned community engagement activities and maintains timelines, tasks, and deliverables.
Maintains program documentation, records, meeting notes, and operational materials.
Supports scheduling, communications, presentations, reports, and website updates.
Assist program directors with planning for and creating program materials, working with community members to produce resources such as case studies, blogs, checklists, and other tools.
Act as liaison between the programs and EDUCAUSE operations staff for the development and publication of program materials.
Ensure that the program website materials are current and well-organized. Work with EDUCAUSE operations staff to regularly add new resources and remove older ones.
Suggests and evaluates recommendations to enhance existing programs and services; contributes to service quality and continuous improvement goals
Facilitate member working groups and other member-activities, including the identification, creation, execution, and dissemination of content.
Support Community Group leaders, in collaboration with Senior Program Manager and Connect Product Manager.

Event and Program Delivery

Assists with planning and execution of virtual and in-person events.
Coordinates logistics, speaker communications, and participant engagement.
Tracks deliverables and milestones for assigned programs.
Assist with planning for Community Groups sessions and other member meet ups at the Annual Conference.
Assist with the activities of event program committees, including scheduling and planning meetings, taking notes, and follow-up
Ensure accuracy of meeting information data entry and timely delivery of relevant reports from internal systems.

Program Administrative Support

Assists with collecting, organizing, and validating accuracy of program data and activity metrics.
Supports dashboards, reports, records management, and documentation.
Uses approved AI tools to enhance documentation, communications, meeting summaries, and information management, improving efficiency and supporting consistent member and volunteer experiences.
Maintain program documentation with committee information and meeting notes.
Deliver high-quality customer service, responds professionally to member needs, and resolves issues effectively to build credibility and trust in programs, products, and services across the higher education IT community.
Ensure that program activities operate within the policies and procedures of the organization.
In collaboration with the Senior Program Manager, maintain a working knowledge of the HECVAT tool and make updates as necessary
Develop timelines for advisory committee turnover and keep directors informed of upcoming vacancies.
Write SOP documents for team processes

Association Service and Support

Represent EDUCAUSE in a professional manner at all times; engage with co-workers, volunteers, and members in a civil, caring, respectful way.
Act as a departmental liaison with employees, members, volunteers, volunteer groups, and clients.
Participate in EDUCAUSE events and activities as needed.
Support members in a manner that facilitates their growth, engagement, and enhances their EDUCAUSE experience.
Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

QUALIFICATIONS

Education and Experience

Required: Associate’s degree, or an equivalent combination of education and experience
Required: A minimum of two years’ experience working in higher education, information technology, professional associations, or community-driven environments.

Knowledge, Skills, and Abilities

Advanced program coordination capabilities, including planning, prioritization, and delivery across multiple concurrent workstreams
Demonstrated project management skills, including timeline development, milestone tracking, dependency management, and follow-through
Ability to operate independently and exercise judgment within established processes and guidelines in a collaborative, cross-functional environment.
Excellent facilitation, communication, and stakeholder coordination skills across internal teams and external audiences
Ability to coordinate and support volunteer groups, committees, and community-driven initiatives
Thorough attention to detail and ability to maintain accurate documentation
Experience coordinating across departments and integrating work into cohesive program outcomes
Proficiency with Microsoft Office and systems that support program delivery, collaboration, and communication
Ability to use approved AI tools responsibly to support documentation, coordination, and analysis

Competencies

Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

Prolonged periods of sitting at a desk and working on a computer.
Physical demands of travel such as sitting for long periods, handling luggage, time zone changes, and adjusting to new environments.

Remote Work Requirements

Scheduled working hours either in the employees time zone or EDUCAUSE core working hours or core working hours to be determined with the supervisor.
Be available and responsive during scheduled work hours.
Any time off or change in working hours must be pre-arranged according to department guidelines and consistent with the rules applicable to employment (e.g., vacation, sick, personal, leave of absence).

TRAVEL REQUIREMENTS

Up to 15% travel required.

TOTAL COMPENSATION

EDUCAUSE not only offers meaningful work and dedicated colleagues; we also have a robust benefit package that includes:

Medical, Dental, and Vision
2-for-1 employer match to your 403(b) retirement plan; up to 10% of your base salary
Employer-paid Life and AD&D, Short‐Term Disability, and Long‐Term Disability
15 days of vacation and 6 days of personal time annually
9 paid holidays
One week of paid time off when offices are closed between Christmas and New Year’s Day
36-hour work week (without any reduction in pay) amounting to 26 additional days of paid time off each year
Employee Assistance Program (EAP)
Emergency Travel Assistance
Professional development assistance
Monthly connectivity reimbursement

EEO Statement EDUCAUSE is committed to an equal opportunity workplace and is proud to be an equal opportunity employer. EDUCAUSE provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, or any other characteristic protected by federal, state, or local laws. EDUCAUSE recognizes that the unique backgrounds, talents, skills, and contributions of every individual improve and enhance the quality of the association. Creating an environment of equal opportunity is an EDUCAUSE organizational goal, which includes, but is not limited to:

Treating everyone with dignity, respect, and fairness
Creating a welcoming, supportive, and knowledgeable community that thrives on diverse voices and perspectives
Providing insights and input as a work contributor
Listening to and acknowledging others' contributions
Contributing to an open and welcoming environment across demographic categories and physical locations
Meeting others at their point of need to advance organizational achievement
For supervisors, ensuring everyone's input is heard and considered

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