Job Title: Production Warehouse Coordinator
JOB OVERVIEW
The Production Warehouse Coordinator (PWC) is responsible for the accurate and timely execution of all physical inventory movements at the Rampart Operations Center. This includes inbound receiving, outbound shipping, finished goods storage, work-in-process (WIP) material management, cycle count participation, and the overall cleanliness, organization, and functional condition of the warehouse and dock areas. The Warehouse Coordinator is the primary owner of the facility's material flow and is accountable for physical inventory integrity across all warehouse and dock areas, as well as the accuracy of corresponding records in Acumatica. This role requires strong attention to detail, consistent adherence to defined procedures, and effective cross-functional coordination with Supply Chain, Production, Customer Service, and Quality. The Warehouse Coordinator reports directly to the Director of Manufacturing & Operations.
JOB RESPONSIBILITIES AND DUTIES:
General
- Consistently models the core values of the company both internally and externally.
- Openly commits to and supports company processes and systems.
- Understands and follows the processes of the Rampart Quality System.
Receiving
- Execute all inbound receiving in accordance with the controlled receiving sequence: log shipments in the ROC Shipping & Receiving Log, move material to the Receiving Station, verify against Purchase Order documentation, and complete the Acumatica receipt within 24 hours of physical arrival.
- Inspect inbound shipments for quantity accuracy, correct part numbers, and visible shipping damage; escalate discrepancies to the Supply Chain Manager.
- Route received materials to their designated storage or point-of-use locations and update Acumatica warehouse location records accordingly.
- Maintain the Receiving Station in a cleared state; escalate any items pending receipt beyond 24 hours.
- Scan and file packing lists and proof-of-delivery documentation in Acumatica and the designated shared drive folder.
Shipping
- Serve as the primary owner of pick and pack operations for all outbound orders, pulling and staging materials against the corresponding Acumatica order prior to release.
- Prepare and execute all outbound shipments originating from authorized Acumatica transactions, including Sales Orders, Service orders, Transfer orders, and Return shipments.
- Verify shipment contents against the corresponding Acumatica order prior to release: part number, quantity, destination, and required accessories or documentation.
- Record all outbound shipments in the ROC Shipping & Receiving Log at time of departure and associate tracking numbers and carrier information in Acumatica.
- Scan and store proof of shipment (signed BOL) on the corresponding Acumatica shipment confirmation.
- Coordinate with Customer Service and Supply Chain on shipment scheduling, carrier selection, and special handling requirements.
Finished Goods Storage
- Maintain designated finished goods storage areas in an organized, clearly labeled, and readily accessible condition.
- Ensure finished goods are stored in their correct Acumatica warehouse locations and that physical placement matches system records.
- Support physical finished goods counts as directed by the Supply Chain Manager, serving as a counter or recorder as assigned.
- Segregate and clearly identify demo inventory, quarantine inventory, and saleable finished goods to prevent co-mingling.
Work-in-Process (WIP) Management – Product Assembly & Packout
- Own the data entry of manufacture order (MO) transactions within the Product Assembly work center in Acumatica, including material issues and operation completions.
- Monitor schedule adherence for manufacture orders within the Product Assembly and Packout work centers, flagging delays or sequencing issues to Production, Supply Chain, and Customer Service.
- Support the accurate movement and staging of WIP materials between the Product Assembly, Packout, and Finished Goods work centers, ensuring physical location matches Acumatica records.
- Assist Production and Supply Chain in identifying and resolving WIP discrepancies, staging errors, and material shortages.
- Participate in periodic WIP verification counts as directed by the Production Supervisor or Supply Chain Manager as part of the broader inventory accuracy program.
Cycle Counts & Inventory Accuracy
- Participate in scheduled cycle counts per the established count cadence, fulfilling counter or recorder roles as assigned.
- Record count results accurately in the cycle count log and immediately flag variances for investigation and resolution.
- Lead variance investigations within warehouse and dock areas, collaborating with Supply Chain, Production, and other functions as appropriate to identify root cause and drive resolution.
- Maintain awareness of inventory accuracy metrics and contribute actively to corrective actions targeting improved accuracy.
Warehouse Cleanliness & Facility Function
- Maintain cleanliness, organization, and 5S standards throughout the warehouse, dock, and receiving areas on a daily basis.
- Ensure aisles, staging areas, and dock zones are clear of obstructions and properly labeled.
- Identify and report facility maintenance needs, equipment issues, and safety hazards in warehouse and dock areas to the appropriate owner; excludes production equipment maintenance, which falls under Systems Engineering.
- Operate and maintain warehouse equipment (pallet jacks, hand trucks, forklift if certified) in a safe and functional condition.
- Support periodic facility organization initiatives and kaizen activities as directed by the Director of Manufacturing & Operations.
Key Metrics
- Receiving Timeliness: Percentage of inbound shipments received in Acumatica within 24 hours of physical arrival.
- Shipping Accuracy: Outbound shipment error rate (quantity, destination, and documentation).
- On-time Shipping: Percentage of on-time outbound shipments, measured as planned ship date vs. actual ship date
- Cycle Count Participation: Completion rate against scheduled count cadence.
- Inventory Location Accuracy: Accuracy of physical-to-system location records for dock and warehouse areas.
- Dock & Warehouse Cleanliness: Adherence to 5S standards as assessed during periodic reviews.
QUALIFICATIONS / EDUCATION AND EXPERIENCE:
- Inventory & Warehouse Systems: Demonstrated proficiency in ERP or warehouse management system transactions, preferably Acumatica; ability to learn and consistently apply system processes for receiving, shipping, and inventory movements.
- Attention to Detail: Strong commitment to accuracy in documentation, counting, and transaction entry; ability to identify discrepancies and escalate appropriately.
- Organizational Skills: Ability to maintain structured storage areas, manage competing priorities at the dock, and keep pace with inbound and outbound volume.
- Problem-Solving: Ability to identify and resolve receiving or shipping discrepancies, escalate unresolved issues promptly, and follow through to closure.
- Communication: Clear verbal and written communication skills; ability to coordinate effectively with cross-functional team members and external carriers.
- Teamwork: Ability to work reliably within a structured team environment and support shared inventory accuracy goals.
- Basic Computer Skills: Proficiency in Microsoft Office; ability to use ERP systems, shared drive tools, and electronic logging systems.
- Education: High school diploma or equivalent required; Associate’s or Bachelor’s degree in Supply Chain, Logistics, Business, or a related field preferred.
- Experience: Minimum of 2 years of experience in a warehouse, shipping/receiving, or inventory control role; experience in a manufacturing or regulated environment preferred.
- Forklift Certification: Required or willingness to obtain within 90 days of hire.
PHYSICAL ACTIVITIES
The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this position.
- Body Positions: Regularly required to stand, walk, kneel, crouch, and lift throughout the shift. Prolonged periods of standing at the dock and receiving station are expected.
- Body Movements: Frequent use of hands and arms for handling, moving, and inspecting materials; regular bending, reaching, and lifting. Must be able to lift and move items up to 50 lb. unassisted; team lift required for items exceeding 50 lb.
- Equipment Operation: Regular operation of manual pallet jacks, hand trucks, and other material handling equipment; forklift operation as certified.
- Vision: Ability to read shipping labels, packing documentation, computer screens, and part markings in warehouse and dock conditions.
MENTAL REQUIREMENTS
- Attention to Detail: Must maintain accuracy in documentation, counting, and system transactions under variable workload conditions.
- Process Adherence: Must consistently follow defined receiving, shipping, and inventory procedures without deviation; comfortable working within a structured, process-controlled environment.
- Relational: Must be able to work effectively with team members, supervisors, and external carriers with a professional and cooperative demeanor.
- Communication Skills: Must be able to read, write, and communicate clearly to coordinate with cross-functional teams and escalate issues accurately.
WORKING CONDITIONS
- Environment: Work is performed in a warehouse and dock environment within a manufacturing facility. The area is generally well lit but may involve exposure to variable temperatures near dock doors, moderate noise from equipment, and occasional exposure to shipping and packaging materials.
- Physical Demands: The role involves frequent standing, lifting, and movement throughout the shift. Use of material handling equipment is required.
- Work Hours: Full-time position with standard hours, Monday through Friday. Occasional overtime may be required to support shipping deadlines or inventory count events.
- Protective Gear: Use of personal protective equipment (PPE) including safety shoes, safety glasses, and gloves is required in designated areas. Adherence to all Rampart Operations Center safety policies is mandatory.
- Health and Safety: Strict adherence to Rampart’s safety policies and emergency protocols is required at all times.
