Jobs in the United States

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Added 1 min ago
Quality Assurance Inspector
City of New York
New York City, NY
The Department of Design and Construction, Safety and Site Support Division, seeks a Quality Assurance Inspector in the Office of Quality Assurance. Under the direction of the Deputy…
Added 1 min ago
Quality Assurance Inspector
City of New York
New York City, NY
The Department of Design and Construction, Safety and Site Support Division, seeks a Quality Assurance Inspector in the Office of Quality Assurance. Under the direction of the Deputy…
Added 1 min ago
Design Engineer
City of New York
New York City, NY
…are permanent in the civil service title of Assistant Civil Engineer or if you are on the open-competitive list (exam #5015) or have filed for exam…
Added 1 min ago
CWC GRE (Seasonal)
City of New York
New York City, NY
…the highest standards of excellence and service to safety and…
Added 1 min ago
Microsoft 365 Engineer
City of New York
New York City, NY
TRS is committed to a member-centered culture, grounded in operational excellence, service quality, accountability, and continuous improvement.
Added 1 min ago
Project Manager, Flood Risk
City of New York
New York City, NY
…for all New Yorkers by providing 1.1 billion gallons of high-quality drinking water, managing wastewater and stormwater, and reducing air, noise, and hazardous materials pollution. DEP is…
Added 2 mins ago
Snr Cybersecurity Consultant Engineer (Architecture, Infrastructure and Remediation)
LevelBlue LLC
United States
Build practical automation where it improves response quality: Sentinel automation rules, Logic Apps, and analyst response actions.
Added 2 mins ago
Advanced Operations Engineer
Waseyabek Development Company
Otsego, MI
Added 3 mins ago
M
Vision Engineer
ManpowerGroup
Wixom, MI
- $48 USD / hour
Our client, a machine vision and industrial automation solutions provider , is seeking a Machine Vision Engineer to join their team. As a Machine Vision Engineer , you will be part of the…
Added 3 mins ago
Senior Quality Engineer - Aerospace & Defense Manufacturing
Moseley Technical Services, Inc.
Lapeer, MI
Sr Quality Engineer Aerospace & Defense Manufacturing Lapeer, MI $90,000 - $120,000/Yearly U.S. Citizenship is required by Federal Law We are hiring a Senior Quality Engineer to lead…
Added 3 mins ago
Transmission & Structural Department Leader
Verdantas
Petoskey, MI
Monitor the health of the department project portfolio; address delivery risk, client escalations, quality concerns, and corrective actions in partnership with Project Managers, Group…
Added 3 mins ago
DATA QUALITY ENGINEER I/II/III
Central Michigan University
Mount Pleasant, MI
DATA QUALITY ENGINEER I/II/III Position Number: S-4004 Position Summary: The Data Quality Engineer supports institutional data quality across Central Michigan University by profiling,…
Added 3 mins ago
OBD Calibration Engineer – Automotive Powertrain
HTC Global Services Inc
Allen Park, MI
We are seeking an experienced OBD Calibration Engineer to support the development, validation, and delivery of production-ready On-Board Diagnostics (OBD) calibrations across gasoline,…
Added 3 mins ago
Ford Racing Product Development Engineer
Ford Motor Company
Allen Park, MI
…are looking for a talented and highly motivated Body Exterior Engineer to join our Body Exterior Engineering…
Added 3 mins ago
Ford Racing Powertrain Procurement & Supply Chain Specialist
Ford Motor Company
Allen Park, MI
…Bill of Materials. By harmonizing the voices of Engineering, Quality, Purchasing, and external suppliers, you mitigate supply chain risks, enforce strict configuration change controls, and…
Added 3 mins ago
Electrical Hardware Engineer
SL America Corporation
Auburn Hills, MI
…solutions and design improvements to enhance product reliability, quality, and safety. Prepare technical reports, engineering analyses, and design…
Added 3 mins ago
Electrical Technician II
ROUSH
Livonia, MI
…diagrams (P&ID). The role will follow procedures to set up and run quality checks on various wiring harnesses. The Electrical Technician II will perform independent project tasks and…
Added 3 mins ago
Senior Software Engineer
Ford Motor Company
Livonia, MI
Senior Software Engineer - positions offered by Ford Motor Company (Livonia, Michigan). Note, this is a hybrid position whereby the employee will work both from home and from the…
Added 3 mins ago
Lead Mechanical Design Engineer-High Voltage Connector
Eaton Corporation
Southfield, MI
Eaton’s IS VEH EMB division is currently seeking a Lead Mechanical Design Engineer-High Voltage Connector. This is a hybrid work opportunity based from our Southfield, MI campus.
Added 3 mins ago
Software Engineer Lead
Michigan State University Federal Credit Union
East Lansing, MI
…automated tests to ensure high reliability, maintainability and quality while completing projects on time. This role also documents and communicates system designs and decisions,…
Added 3 mins ago
Engineer FRIB/NSCL-Continuing
Michigan State University
East Lansing, MI
The High Power Targetry Engineer will lead the safe and reliable operation of the charge selector and collimators (including but not limited to the cooling water system supporting their…
Added 3 mins ago
ADAS Feature Verification & Validation Engineer
Ford Motor Company
Dearborn, MI
ADAS Feature Verification & Validation Engineer - positions offered by Ford Motor Company (Dearborn, Michigan). Note, this is a hybrid position whereby the employee will work both from home…
Added 3 mins ago
Senior Full Stack Software Engineer – AI/ML
HTC Global Services Inc
Dearborn, MI
We are seeking a Senior Full Stack Software Engineer with experience in building, developing, and deploying scalable software applications and AI-powered solutions. The ideal candidate will…
Added 3 mins ago
Senior Mobile Software Engineer – iOS (Swift) / Android (Kotlin)
HTC Global Services Inc
Dearborn, MI
Senior Mobile Software Engineer – iOS (Swift) / Android (Kotlin) Job Overview
Added 3 mins ago
Manufacturing Engineer
Ford Motor Company
Dearborn, MI
Manufacturing Engineer - positions offered by Ford Motor Company (Dearborn, Michigan). Note, this is a hybrid position whereby the employee will work both from home and from the anticipated…

Principal Engineer, Technical Support

TX, United States

The salary range for this position is $112.000 - 145,000.

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Job details

Pay: The salary range for this position is $112.000 - 145,000.
Experience: 8 to 12 years of related experience in a professional role
Posting language: English
Posted: Nov 5, 2026

Original job description

PowerEdge XE: Onsite Designated Support Engineer (DSE); Principal Engineer

At Dell Technologies, world-class service doesn’t end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help – by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization, and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we’ll analyze it, identify the cause, recommend a solution, and document the problem. Join us as a Principal Engineer on our DSE Product Services team!

What you’ll achieve

As an Onsite Designated Support Engineer (DSE); Principal Engineer for PowerEdge XE, you will be driving resolution for the customer’s technology sets. Customers benefit from personalized support, coordinated service events, and streamlined problem resolution. You will resolve complex technical issues in a fast-paced, customer critical environment, working on improving processes, standards, and strategies to perfect our Support Services.

You will:

Lead root cause analysis and recreation of complex customer system issues, leveraging advanced diagnostic tools and testing methodologies to drive resolution.
Serve as the primary escalation point for high-visibility customer issues, coordinating with customers, engineering, technical support, sales, and account teams.
Perform hands-on troubleshooting, hardware replacement, and physical remediation of PowerEdge XE environments, including validation of system recovery post-repair.
Direct onsite engineers and technicians while driving real-time execution of recovery plans in collaboration with field specialists, account teams, and customer operations.
Maintain proactive customer engagement through system health assessments, best practice recommendations, technical knowledge transfer, regular service reviews, and closed-loop communication on issue status and resolution.

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

8 to 12 years of related experience in a professional role
Dedication to quality customer service and active listening skills
Refined communication skills, especially when translating highly complex technical issues to a non-technical audience
Outstanding analytical skills to resolve customer issues efficiently in a timely manner
Strong knowledge of PowerEdge hardware
Strong knowledge of PowerEdge XE servers

Desirable Requirements Bachelor’s degree or higher Dell Technology Proven Professional Certification

Compensation

Dell is committed to fair and equitable compensation practices. The salary range for this position is $112.000 - 145,000.

Benefits and Perks of working at Dell Technologies Your life. Your health. Supported by your benefits. You can explore the overall benefits experience that awaits you as a Dell Technologies team member - right now at MyWellatDell.com

Who we are We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.

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