Jobs in the United States

25+ jobs

Save this search

Added 3 mins ago
Front End Entry Level
Albertsons Companies
COLORADO SPRINGS, CO · Colorado Springs, CO
Transaction Handling: Processing purchases accurately, including cash, card, and digital payments
Added 3 mins ago
Front End Entry Level
Albertsons Companies
RANCHO CUCAMONGA, CA · Rancho Cucamonga, CA
Transaction Handling: Processing purchases accurately, including cash, card, and digital payments
Added 5 mins ago
Member Outreach Specialist (Outbound)
Samaritan Health Services
Corvallis, OR
High school diploma or equivalent required. Associate's or college degree preferred.
Added 5 mins ago
Trust Operations Specialist
Riverview Bank
Vancouver, WA
…serve our clients. You'll handle systems, tax and operations processing, including daily settlement, asset transfers, P&I accounting, trust accounting and income processing. You'll also…
Added 7 mins ago
Dynamic Properties Experimental Postdoc
Los Alamos National Laboratory
Los Alamos, NM
MST-8 is seeking a highly motivated Postdoctoral Research Associate to develop and apply high-rate and impact-testing capabilities that quantify dynamic strength, damage, and failure in…
Added 7 mins ago
Logistics & Warehouse Associate-Data Center
CBRE
Albuquerque, NM
We are looking for a highly energetic,result oriented, passionate, and hands-on Logistics Associate with a desire tojoin a growing team. The primary purpose of this position is to ensure…
Added 7 mins ago
Associate Director, Omnichannel Therapeutic Area Lead
Otsuka America Pharmaceutical Inc.
Santa Fe, NM
Added 7 mins ago
Oncology Sales Representative - Milwaukee, WI / Northern IL
Merck
Santa Fe, NM
…Leader, Key Account Manager, Nurse Educator, Field Reimbursement Associate, Medicare Account Executive, and…
Added 8 mins ago
Senior Director, Global Clinical Development Psychiatry and Neurology
Otsuka America Pharmaceutical Inc.
Santa Fe, NM
…personnel management experience will support position at entry (Associate Director/Director/Senior…
Added 15 mins ago
AC
Order Fulfillment Associate
Aston Carter
Tigard, OR
- $20 to $20.5 USD / hour
Job Title: Order Fulfillment AssociateJob DescriptionThe Order Fulfillment Associate processes customer purchase orders in an Enterprise Resource Planning (ERP) system, manages orders…
Added 19 mins ago
WF
Produce Team Receiver - Part Time
Whole Foods Market
Seattle, WA
- $22.75 to $29.73 USD / hour
- Part-time
…friendly, and efficient customer service. Support the Team Leader, Associate Team Leader, Supervisor and Regional Team by maintaining regional standards.…
Added 22 mins ago
Student Services Assistant, ILR Graduate Office
Cornell University
Ithaca, NY
Processing purchases, reimbursements, purchasing transactions, contracts, and related documentation
Added 23 mins ago
JP
Hiring Event - Part Time Associate Banker Santa Clarita West (30 Hours)
JPMC page
Valencia, CA
- Part-time
As an Associate Banker within Chase, you will represent our brand and culture with the utmost hospitality, using the latest banking solutions and cutting-edge financial technology combined…
Added 24 mins ago
T
Full Time Hourly Warehouse Operations (T3811)
Target
Newton, NC
- $20 to $25.3 USD / hour
- Full-time
Warehouse Associate roles starting at $20.00 per hour. The pay range is $20.00 to $23.13 per hour.
Added 24 mins ago
Medical Laboratory Technician Weekends
AdventHealth
Columbus, NC
…inventory control, specimen collection, biological specimen processing, cleaning and disinfection, quality control, and…
Added 24 mins ago
Associate Testing Specialist
CVS Health
Remote, United States
2+ years related experience in a service center medical claims (not RX claims) processing or managed care operational role.
Added 24 mins ago
V
Field Service Technician I - Durham, NC
Veralto
Remote, United States
- $29 to $31 USD / hour
…refineries, chemical manufacturing plants, food & beverage processing facilities, etc....Some applications may involve instrument servicing in NEC hazardous locations (Class I Division 2)…
Added 24 mins ago
Operations Specialist
CACI International
Southern Pines, NC
Support SOFETOPS onboarding via in-person or virtual means and supports client in-processing operations.
Added 24 mins ago
Customer Service Represenative
VCA Animal Hospitals
Calabash, NC
Presenting and explaining fees, including processing payments.
Added 24 mins ago
MI
Accounts Receivable Representative
MSC Industrial Supply Co.
Davidson, NC
- $23.96 USD / hour
…payments to remittance emails, charging of credit card payments, processing payment offsets, cash application rework, research and application of unprocessed cash…
Added 24 mins ago
W
Optical Manager, Non-Certified – Sam’s Club
Walmart
KANNAPOLIS, NC
- $37.5 to $49.5 USD / hour
…corrective actions. Directs eyewear and contact lens order processing, trial lens inventory control, and adherence to equipment calibration and maintenance protocols under applicable…
Added 24 mins ago
W
(USA) Senior Meat Cutter
Walmart
KANNAPOLIS, NC
- $20 to $28 USD / hour
…and backroom operations providing meat products to members by processing meat according to specifications for example cutting slicing grinding and wrapping meat products ensuring compliance…
Added 24 mins ago
Admissions Enrollment Specialist
Lenoir Community College
Kinston, NC
Added 24 mins ago
UH
Interventional Radiology Tech
UNC Health Care
Chapel Hill, NC
- $35.87 to $51.57 USD / hour
…interventional radiology equipment and inventory. Performs image post-processing and quality assurance of images. Performs systems checks and quality control testing on equipment to…
Added 24 mins ago
W
(USA) Freight Flow Associate
Walmart
WINSTON SALEM, NC
- $20 to $28 USD / hour
…ensuring prominent display of promotional and seasonal merchandise processing defective merchandise following company and regulatory policies and procedures for sanitation and food safety…

Patient Scheduling Associate

Westwood, KS, United States

Full-time

Apply

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Nov 5, 2026

Original job description

Position Title

Patient Scheduling Associate

Westwood Medical Pavilion - West

Position Summary / Career Interest:

The Patient Scheduling Associate provides the highest level of customer service as they assist patients with routine scheduling of new and follow-up appointments requested by patients and providers and may also contact patients who have received a specialty referral. The Patient Scheduling Associate also assists patients with insurance registration with The University of Kansas Health System's outpatient clinics. This work may be done away from the front desk of a clinical area and could include work in a call center setting taking large volumes of patient phone calls. (Employees in the call center setting may have the opportunity to work remotely from home after demonstrating consistent competency with job duties.) In the clinical location, this role is responsible for front desk operations including greeting and checking in customers and visitors, copay collection, completing MyChart and EMR (Electronic Medical Record) appointment requests, processing external medical records and helping the physician care team prepare for daily patient appointments.

Responsibilities and Essential Job Functions

Position responds to a high-volume of incoming telephone calls. Answers phone calls in a timely manner; provides complete and accurate exam related information to the patient regarding prep and other exam related notes; keeps work area organized and scheduling information readily available; maintains productivity within benchmark levels. Works to achieve a coordinated patient itinerary sometimes consisting of multiple appointments.
Educates patients on providing medical records and other medical documentation needed for TUKHS appointments. Verifies patient demographics and insurance information and verification, completing the Medicare Secondary Payer Questionnaire (MSPQ), scanning document preparation, updating documentation and processing of referrals/order/appointment requests. Scheduler maintains discretion and protects patient confidentiality and privacy. Secures patient signatures for consent and financial forms. Familiarity with insurance coverage types (HMO, PPO, VA, Medicare). Identifies insurance plans and specific procedures which need to be pre-approved. Pre-certifies required tests and procedures. Preauthorization of clinic specific visits and procedures as needed.
Pre-Visit Scheduling Schedule internal and external incoming department referrals. Complete order entry using hospital information system or manual order forms (test requisitions) including cancellation or modification of orders as required. Review all clinic orders for date, time, signature, and pagers. Verifies referring physician orders against scheduled appointments for accuracy.
Supports both front desk and scheduling (telephone and MyChart) workflows. May assist patient with MyChart activation and support, including how to complete check-in online prior to the appointment. Responsible for supporting patient through self-check-in utilizing MyChart and the EMR. Ensure proper front desk coverage until last patient is dismissed from the clinic and any follow-up visits are scheduled. Responsible for outpatient clinic direct rooming
Schedules/reschedules/cancels in person appointments, telehealth visits, surgeries, procedures and/or ancillary services and all incoming department referrals using Epic Cadence decision trees in a courteous, professional and timely manner; accommodates all scheduling requests; prioritizes exams based on clinical indications and contraindications; confirms patient appointments.
Responsible for collecting all point of service collections due per the EMR generated patient estimate including copay, co-insurance, and deductibles. Follows and completes all standard registration documentation and scanning process in the Health System EMR. Efficiently navigates medical records and ensure patient information is up-to-date and accurately entered in the correct location.
Effectively communicates Health System Policies to patients and patient advocates. Uses reference documents and online knowledge base tools to clearly articulate accurate information regarding SHC services.
Has a working knowledge of patient related policies and procedures as well as an understanding of the University of Kansas Health System services and programs. Employees are expected to follow all health system policies and procedures: personal protective equipment (PPE) guidelines, attire, etc.
Follows all regulatory and compliance standards, documented protocols and guidelines, daily maintenance of workspace and following environmental health cleaning guidelines.
Maintains knowledge and understanding of scheduling protocols and guidelines, patient registration, pre-certification requirements and basic levels of health insurance and billing procedures. Maintains knowledge of order entry and scanning capabilities as job requires. Position may manage departments Scheduling Inbasket and voicemails.
Patient specific labels; apply patient labels to progress notes, order forms, and other patient specific forms as needed.
Establishes and maintains productive working relationships with providers and the clinical care team. Communicates with the care team and supports staff on various patient issues.
Understands patient experience performance expectations for ease of scheduling appointment, degree to which you were informed of delays, likelihood to recommend practice, courtesy of front desk and staff worked together for your care. Supports and participates in patient experience initiatives including marking campaigns and event registration.
Attends and participates in department clinic daily huddles and process improvement initiatives and any staff training or education activities relating to job position.
Enters referrals and pre-certifications in hospital information system, makes copies and forwards to appropriate parties. Responds to outgoing telephone calls and faxed referrals.
Employees in some departments may be asked to provide coverage at alternate locations to meet critical staffing level needs, as deletaged by management.
Demonstrates the initiative to assist others and other shifts as needed. Assists Team members as assigned/needed. Lower level positions in this family may shadow higher level positions.
Post-Visit (Check-out/Follow Up Scheduling)Schedule follow up internal and external diagnostic and therapeutic orders creating a patient itinerary based on provider orders.
Assigned to work Appointment Request WQ – including proper filtering and prioritization in accordance with specialty standards.
Call support and ancillary departments as needed (EVS, transport, lab, pharmacy, radiology, volunteer, etc). Transport items to ancillary departments as needed (blood to laboratory, retrieve/deliver patient belongings, charts to medical records, etc) and pick up any items if required.
Supplies: Ensure that supplies are stocked, including copy, printer, and fax machines with paper and all forms.
Call for consults using appropriate consult forms as a guide.
Must Meet the competencies for this role before being eligible for advancement to next level scheduling role.
Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.

Required Education and Experience

High School Graduate or GED.
Six months direct customer service in a health care field

Preferred Education and Experience

College coursework completed towards an Associate’s or Bachelor’s Degree
1 or more years direct customer service in a health care, hospital or contact center environment

Required Language Skills

Fluent English - Ability to read, write, speak, and understand.

Knowledge Requirements

Basic computer skills including Microsoft Excel, Word, Outlook and Teams.
Ability to maintain patient confidentiality
High level of customer services skills focusing on problem resolution

Time Type:

Full time

Job Requisition ID:

R-59393

Important information for you to know as you apply:

The health system is an equal employment opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, ancestry, age, disability, veteran status, genetic information, or any other legally-protected status. See also Diversity, Equity & Inclusion.
The health system provides reasonable accommodations to qualified individuals with disabilities. If you need to request reasonable accommodations for your disability as you navigate the recruitment process, please let our recruiters know by requesting an Accommodation Request form using this link asktalentacquisition@kumc.edu.
Employment with the health system is contingent upon, among other things, agreeing to the health-system-dispute-resolution-program.pdf and signing the agreement to the DRP.

Need help finding the right job?

We can recommend jobs specifically for you! Create a custom Job Alert by selecting criteria that suit your career interests.

Apply

More about this job

Skills

Scheduling
Customer service
Front Desk
EMR
Documentation
Personal protective equipment
Regulatory compliance
Cleaning
Process improvement
Staff training
Prioritization
Computer skills
Microsoft Excel
Microsoft Word
Microsoft Outlook
Microsoft Teams
Confidentiality

Report this job