Patient Account Rep I - PFS Shared Svcs

Incentives

PFS Shared Svcs | Miamisburg | Full--time | First Shift

Overview

Kettering Health is a not-for-profit system of 14 medical centers and more than 120 outpatient facilities serving southwest Ohio. Our mission is to live God’s love by promoting and restoring health. Our commitment to our patients is to help individuals be their best. With that context, safety is our top priority. We provide an integrated system of healthcare experts committed to providing exceptional care.

Preferred Qualifications

Preferred Education:

• Associate's degree or coursework in healthcare administration, business, or related field.

Preferred Work Experience:

• Experience in a healthcare setting with knowledge of medical billing software and insurance processes.

Preferred Licenses, Certifications, and Registrations:

• Coding certification (e.g., CPC) or related credential.

Responsibilities & Requirements

The Patient Account Rep I supports patient care access and operational reliability by performing billing and collections functions within the revenue cycle. This role ensures accurate processing of claims, payment posting, and patient account resolution, while providing clear communication to patients and maintaining regulatory compliance. Performs other duties as assigned. All job responsibilities are to be carried out in alignment with Kettering Health's mission, vision, values, and B Safe program.

Required Education:

• High school diploma or equivalent.

Required Work Experience:

• 1-2 years of experience in medical billing, collections, or a related area.

Skills:

• Knowledge of medical billing and coding principles (CPT, ICD-10).
• Familiarity with insurance verification and claims processing.
• Ability to use billing and practice management software (e.g., Epic or similar systems).
• Strong attention to detail and accuracy in data entry.
• Effective written and verbal communication skills.
• Ability to resolve account discrepancies and provide customer service.
• Basic math and reconciliation skills.
• Understanding of HIPAA and patient confidentiality requirements.