Jobs in the United States

25+ jobs

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Added 1 min ago
IC
Dispensary Shift Lead - GrowHealthy (Miami)
iAnthus Capital
Miami, FL
- $19 USD / hour
…to well-being, fostering a community where every patient and customer can thrive and find…
Added 1 min ago
Senior Manager, Advance Services
Philips
Remote, United States
…imaging informatics customers, driving technical excellence, customer recovery, and continuous service improvement across the…
Added 1 min ago
Executive Housekeeper - Hourly - FT
DRIFTWOOD HOSPITALITY MANAGEMENT
Atlanta, GA
Committed to providing unparalleled customer service.
Added 1 min ago
Operations Manager, DC
ALO
North East, MD
Organizes and manages all necessary resources required to improve safety, improve quality, increase customer service, and lower cost.
Added 1 min ago
Operations Manager, DC
ALO
Fort Worth, TX
Organizes and manages all necessary resources required to improve safety, improve quality, increase customer service, and lower cost.
Added 1 min ago
AF
Vendor Fleet Manager
Amerit Fleet Solutions
Everett, WA
- $85,000 to $95,000 USD / year
…companies in the US, is looking to hire a skilled Vendor Fleet Manager in Renton or Everett, WA. The Vendor Fleet Manager position requires advanced vehicle repair and maintenance skills,…
Added 2 mins ago
Care Manager
Seaton Frederick
Frederick, MD
Added 2 mins ago
Med Tech
Seaton Frederick
Frederick, MD
Reviews service plan to learn pertinent information about residents.
Added 2 mins ago
Manager, Product Support
IGT, a Nevada Corporation
NE Statewide, NE
The Manager Product Support leads technical support for internal and external customers, overseeing case resolution, escalations, and support documentation for company software and…
Added 2 mins ago
Lead Maintenance Technician - Lakeridge Living
MG Properties
Reno, NV
The ideal candidate will have experience in all trades and be very customer service focused. Some duties will include cleaning grounds, offices, common areas, completing maintenance service…
Added 2 mins ago
Retail Sales Associate
Texas EZPAWN L.P.
Austin, TX
We want you to join us for a career not a job. At EZCORP we are looking for Retail Sales Associate / Retail Customer Service Team Members to lead the way today and to step into greater…
Added 2 mins ago
Acquisition Specialist, Senior - EW&C
Semper Valens Solutions
Belcamp, MD
Semper Valens Solutions is seeking an Acquisition Specialist, Senior to support Product Manager Tactical Spectrum Warfare (PdM TSW) and associated PM EW&C organizations in the planning,…
Added 2 mins ago
Store manager, East Oahu
Starbucks Coffee Company
Kaneohe, HI · Kailua, HI
3 years retail / customer service management experience or
Added 2 mins ago
WR
Gift Room Clerk - Part Time
Westgate Resorts
Gatlinburg, TN
- $15.5 to $16.5 USD / hour
- Part-time
…maintains cash and inventory controls, and delivers exceptional customer…
Added 2 mins ago
Operations Manager - Orlando, FL
NRG
Miami Beach, FL
The Operations Manager oversees the daily operations, team performance, and office management of a DTH (Direct-to-Home) Installation Program. This role is responsible for recruiting,…
Added 3 mins ago
WC
Resident Services Manager II
Windsor Communities
Atlanta, GA
- From $31 USD / hour
Partner with Service Manager to monitor the Work Order Program to assist the Service Team with any work order communication issues with residents. Conducts post work order follow-ups to…
Added 3 mins ago
NI
Beauty Counter Manager - Bobbi Brown - Westfarms
Nordstrom Inc
Farmington, CT
- $22.8 to $23.7 USD / hour
The Beauty Counter Manager plays a dual role – part salesperson, part teacher – while maximizing sales in their assigned beauty brand. Ideal candidates are results-oriented and thrive in a…
Added 3 mins ago
Lieutenant of Professional Standards and Training
Southern Regional Technical College
United States
Customer service and community engagement skills
Added 3 mins ago
New Store Opening - Manager - Asset Protection - The Paseo at St. George Rack
Nordstrom Inc
St George, UT
Develop strong relationships within the store, inclusive of Store Manager, Service Experience, Inventory Accuracy and Human Resources, being the leader in shrink impacting subjects.
Added 3 mins ago
NI
Beauty Counter Manager - Tom Ford - Scottsdale Fashion Square
Nordstrom Inc
Torrance, CA
- $27.2 to $28.3 USD / hour
The Beauty Counter Manager plays a dual role – part salesperson, part teacher – while maximizing sales in their assigned beauty brand. Ideal candidates are results-oriented and thrive in a…
Added 3 mins ago
NI
Beauty Counter Manager - La Prairie - Valley Fair
Nordstrom Inc
San Jose, CA
- $28.5 to $29.65 USD / hour
The Beauty Counter Manager plays a dual role – part salesperson, part teacher – while maximizing sales in their assigned beauty brand. Ideal candidates are results-oriented and thrive in a…
Added 3 mins ago
NI
Beauty Counter Manager - La Prairie - Palo Alto
Nordstrom Inc
Palo Alto, CA
- $28.5 to $29.65 USD / hour
The Beauty Counter Manager plays a dual role – part salesperson, part teacher – while maximizing sales in their assigned beauty brand. Ideal candidates are results-oriented and thrive in a…
Added 3 mins ago
FF
Part-Time Sales Lead - Famous Footwear
Famous Footwear
Duluth, MN
- Part-time
Be a Famous Culture Influencer: Champion our Famous culture with pride by embodying the behaviors that power our Customer Connection, leaving customers wowed with consistently top-notch…
Added 3 mins ago
FF
Full-Time Sales Lead - Famous Footwear
Famous Footwear
Leominster, MA
- Full-time
Be a Famous Culture Influencer: Champion our Famous culture with pride by embodying the behaviors that power our Customer Connection, leaving customers wowed with consistently top-notch…
Added 3 mins ago
Rental Equipment Sales Representative - Power Systems Rental
Wagner - 2026
Aurora, CO
…metered equipment and merchandise, and promoting Wagner Rents' service capabilities. This role develops and expands customer relationships within an assigned territory while delivering…

Operations Manager - Orlando, FL

Virtual, FL, United States

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Job details

Posting language: English

Original job description

Welcome to the intersection of energy and home services. At NRG, we’re driven by our passion to create a smarter, cleaner and more connected future.

Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.

Job Description

The Operations Manager oversees the daily operations, team performance, and office management of a DTH (Direct-to-Home) Installation Program. This role is responsible for recruiting, training, and managing a team of Pros across multiple programs, ensuring compliance with Standard Operating Procedures (SOPs), state/provincial licensing requirements, and company training standards (including SHP 1.0 and continuing education).

External Description

Key Focuses:

People Leadership & Development Team Leadership & Development- Provides ongoing coaching, performance management, and monthly performance review audits for all Installation Pros. Conducts monthly installation inspections and delivers regular training to ensure quality and compliance. Collaborates with the Regional Manager on staffing decisions and Assistant Operations Manager performance.
Pro & Team Development- Holds recurring one-on-one meetings (weekly or bi-weekly) with every Installation Pro in the manager's downline. Each session focuses on individual recognition of strong performance, transparent discussion of areas needing improvement, and the creation of actionable improvement plans with clear steps and timelines to drive accountability and professional growth.
Off Season Recruitment & Training- Recruits professional, driven Install Pros ahead of peak seasons and leverages pre-season sales trips to train new hires and keep veteran Pros motivated, ensuring the team is fully ramped, licensed, and ready before the season begins.
Seasonal & Field Engagement- Participates in Preseason trips (minimum one in Fall, two in Spring), supports field service operations, and contributes to in-market recruiting and staffing efforts at the direction of the Regional Manager.

Weekly Operating Cadence

Monday Weekly Planning & Ridealongs- Structures a comprehensive weekly plan each Monday that identifies which Installation Pros the manager will accompany on ridealongs throughout the week. This planning session also maps individualized pro coaching priorities aimed at improving specific metrics, and ensures all inventory is being accurately counted, tracked, and reconciled in alignment with company standards.
Wednesday Weekly Team Huddles- Facilitates weekly team huddles every Wednesday to review and communicate corporate updates, weekly communications, and organizational priorities. Uses huddle time for scorecard coaching, walking through key performance metrics with the team to identify trends, celebrate wins, and drive focused improvements across all measurable categories.
Communication Management- Serves as the central communication hub between leadership, Installation Pros, and cross-functional partners. Ensures corporate updates, policy changes, and operational priorities are clearly cascaded to the team in a timely manner, while also surfacing field feedback and concerns upward to leadership for resolution.

Operational Execution

Operational Oversight- Plans and manages daily installation and service schedules, monitors installation and quality metrics, and ensures timely completion of service tickets within 90-day windows. Assigns home damage fixes as needed and manages the office NIS channel where applicable.
Inventory & Asset Management- Owns the accurate tracking, counting, and reconciliation of all team inventory and company-issued assets. Ensures Installation Pros are accountable for assigned equipment, that stock levels align with installation demand, and that discrepancies are promptly investigated and resolved to protect company resources.

Financial & Administrative Stewardship

Timecard Management- Reviews, edits, and approves all team timecards prior to the weekly Tuesday deadline. Ensures hours are accurately recorded, breaks and overtime comply with company policy, and any timecard discrepancies are addressed directly with the Pro to maintain payroll integrity.
Managing Expenses- Oversees team-related expenses including travel, supplies, and operational spend, ensuring all costs align with approved budgets and business needs. Reviews expense submissions for accuracy and policy compliance, and partners with the Regional Manager to identify cost-saving opportunities and prevent budget overruns.
Administrative & Cross-Functional Coordination- Submits monthly Manager Checklists and maintains positive working relationships across departments including Sales, Housing, 1Stop, Licensing, and MyHR. Attends all required bi-weekly Operations Manager meetings and FSM/OM meetings.

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

EEO is the Law Poster (The poster can be found at http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf)

Official description on file with Talent.

We support the use of AI tools to help you prepare for your interview (e.g., practicing responses, researching the role, or refining your resume). However, during interviews and assessments, we expect responses to reflect your own thinking, experience, and communication. Use of AI to generate or read answers in real time, complete assessments, or misrepresent your qualifications is not permitted and may impact your candidacy.

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