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Operations Manager - Center-Based

Merrillville, IN, United States

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Job details

Experience: At least 3-6 years of experience managing large teams across multiple sites or districts
Posting language: English

Original job description

Operations Manager - Center-Based

We're a responsive employer. Expect to hear from us within 2-3 business days of applying, so keep an eye on your phone and email for interview scheduling.

Make an Impact. Lead with Purpose. Transform Lives.

At Action Behavior Centers (ABC), we help autistic children build communication, social, and independence skills through evidence-based applied behavior analysis (ABA) therapy. As an Operations Manager (OM), you'll take the helm of an ABC center. You'll build an environment where your teammates thrive, families feel supported, and children reach milestone moments. You'll own your center's financial performance, safety, staffing, and compliance while supporting the clinicians who deliver care every day.

Your mission: Support the children and families we serve and the dedicated clinicians who care for them.

The role at a glance

• Position: Full-time, permanent, in-center

• Salary: 65,000-85,000 per year, based on experience and market

• Performance bonus: Up to $18,000 per year through monthly and quarterly incentives

• Teammates you'll lead: 25–50 per center

Why Operations Managers choose ABC

Pay & bonuses

• Competitive base salary: Your salary is based on your experience and market.

• Performance bonus: Earn up to $18,000 each year through monthly and quarterly incentives.

• 401(k) with company match: Save for retirement with a 2% company match.

Career growth & training

• Career growth: Follow a clear path from OM to Senior OM, Group OM, Regional Director of Operations (RDO), and Senior RDO.

• Initial training: Start with immersive leadership training in Austin, Texas.

• Continuous learning: Build your leadership skills through the Badge Up Program, regional workshops, and ABC's Annual Leadership Summit.

Time off

• Paid time off: Get 10 paid time off (PTO) days, 10 paid holidays, and two flex days in your first year, with more days added as your tenure grows.

Health, family & wellness

• Health benefits: Get health insurance with 90% covered by ABC.

• Family support: Receive a maternity or paternity award of up to $3,000, plus flexible spending account (FSA) options for childcare.

• Student loan support: Get up to $600 in repayment contributions, plus tuition discounts.

• Wellness perks: Enjoy a complimentary DoorDash DashPass.

Connection & recognition

• Teammate events: Join outings, regional recognition nights, and celebrations with your teammates.

Your role

As an OM, you'll:

• Manage metrics and financials: Oversee key performance indicators (KPIs), manage your center's budget, and monitor performance so your center meets quality and efficiency goals.

• Lead your teammates: Manage, mentor, and retain 25–50 teammates delivering high-quality clinical care. Support them through evaluations, corrective actions, development plans, and celebrations.

• Support families: Build trust with families by providing education and guidance during onboarding, so they have a smooth start to ABA treatment.

• Collaborate across departments: Partner with Clinical Directors, Admissions Associates, and regional leaders to align operational goals with clinical care.

• Maintain compliance and safety: Uphold state, payer, and company standards across all center operations.

What you'll bring

Requirements:

• At least 3-6 years of experience managing large teams across multiple sites or districts

• High school diploma or GED

Preferred:

• Bachelor's or master's degree. Extensive management experience is equally valued.

• Experience working with autistic children and their families

You'll thrive here if you:

• Lead with empathy and understanding, since you'll work closely with children and families.

• Communicate clearly and collaborate well with department leaders and teammates.

• Take pride in mentoring new teammates and helping them build their careers at ABC.

• Solve problems proactively, stay steady in high-stakes situations, and hold yourself accountable for high-quality results.

Physical requirements:

• Ability to sit, stand, and walk, and to bend, kneel, squat, crawl, crouch, climb, carry, push, pull, and reach at or above shoulder level, including overhead

• Ability to lift or move objects weighing up to 50 pounds

• Near and far visual acuity

• Ability to be physically present at the assigned job location as required

• Ability to properly wear and use personal protective equipment (PPE)

• Ability to hear, understand, and distinguish speech and other sounds

• Comfort with frequent exposure to moderate-to-loud noise levels

• Ability to make independent decisions and evaluate potential consequences

• Ability to perform all essential functions safely and successfully, including meeting qualitative and quantitative productivity expectations, in alignment with the Americans with Disabilities Act (ADA), Family and Medical Leave Act (FMLA), and other applicable federal, state, and local standards

• Regular, punctual attendance in compliance with ADA, FMLA, and other relevant guidelines

About ABC

At Action Behavior Centers (ABC), we help children diagnosed with autism spectrum disorder (ASD) reach milestone moments. Compassionate care is at the heart of everything we do, and our highly trained clinicians deliver evidence-based applied behavior analysis (ABA) therapy tailored to each child’s unique needs.

Our autism services include diagnostic support, 1:1 individualized Early Intensive Behavioral Intervention (EIBI), parent training, and school readiness programs across hundreds of centers in Arizona, Colorado, Illinois, Indiana, Minnesota, North Carolina, Pennsylvania, South Carolina, and Texas. Because no family should have to wait for help, ABC offers immediate access to care.

We’re proud to support thousands of families with a diverse, dedicated team of Board Certified Behavior Analysts® (BCBAs®), Registered Behavior Technicians® (RBTs®), and other clinicians who are shaping the future of compassionate autism care.

Life at ABC

See what life at ABC looks like on Instagram and Facebook, and read what our teammates say about growing with us on LinkedIn.

Ready to apply?

If you're ready to lead with purpose and make a lasting difference, apply today to join the ABC team! Our hiring team will reach out within 2-3 business days. Please don't contact centers directly about your application status.

Internal applicant? Apply here.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, national origin, ancestry, disability, marital status, genetic information, veteran status, or any other status protected by law. We are committed to creating an inclusive environment for all employees.

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More about this job

Skills

Regulatory compliance
Leadership
Onboarding
Coaching
Use safety equipment in construction

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