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Added 1 min ago
Sr. Marketing Communications Manager
Make Your Move
Salem, MA
The Senior Marketing Communications Manager leads integrated marketing communications and owned media efforts across the organization, with a primary focus on social media, graphic design,…
Added 2 mins ago
Sr. Software Technical Support Manager (Remote)
A.C. Coy
Merrifield, VA
Tier One Technologies is looking for a Senior Software Technical Support Manager to support our Federal Government client’s Delivery & Retail Systems Support Program.
Added 2 mins ago
Finance Manager Global Franchise FP&A
ABIOMED Inc. Legal Entity
Danvers, MA
Johnson & Johnson is currently seeking a Finance Manager Global Franchise FP&A to join our Heart Recovery business located in Danvers, Massachusetts.
Added 3 mins ago
Content Manager
Husch Blackwell - 2020 updates
MO · Austin, TX · Boston, MA · Chattanooga, TN · Chicago, IL · Dallas, TX · Denver, CO · Houston, TX · Jefferson City, MO · Kansas City, MO · Los Angeles, CA · Madison, WI · Milwaukee, WI · Minneapolis, MN · Nashville, TN · Oakland, CA · Omaha, NE · Phoenix, AZ · Providence, RI · Springfield, MO · Saint Louis, MO · Washington, DC
The Content Manager owns the firm's legal updates (client alerts) and blog content from intake through publication, ensuring a steady stream of timely, polished, and search-optimized…
Added 4 mins ago
Sr. Subject Matter Expert
Clearwater Analytics, LLC
United States
…a collaborative division spanning analysts, team leads and program managers. Collaborating with development teams, they strategize and enhance our product offering, streamline the client…
Added 4 mins ago
Sr. Subject Matter Expert
Clearwater Analytics, LLC
NY
…a collaborative division spanning analysts, team leads and program managers. Collaborating with development teams, they strategize and enhance our product offering, streamline the client…
Added 7 mins ago
A
Manager, Brand Marketing, Work (Community & Culture)
Ariat
CA
- $110,000 to $125,000 USD / year
…coordinating with the Social team’s creator and influencer seeding program through one shared…
Added 10 mins ago
Benefits Specialist
Deckers Outdoor Corporation
Goleta, CA
Help deliver annual open enrollment through system updates, employee communications, benefits fairs, meetings, and other program support.
Added 11 mins ago
Floating Kitchen Manager: Uplift Education
Uplift Education
Dallas, TX
The Floating Kitchen Manager is responsible for ensuring continuity of operations at assigned campuses: leading the CNP team at the campus level. The kitchen manager ensures that…
Added 11 mins ago
Principal Project Management
CORP-Corporate Office
United States
Working side by side with the Program Manager and Integrated Product Team (IPT) leaders on all program reporting and executive level presentations.
Added 15 mins ago
SR CHEF MANAGER - CHESTER, VA
Compass Group
Chester, VA
Working as the Chef Manager Senior you will be responsible for back and front of the house operations for the food service departments. You will maintain a quality culinary program and…
Added 18 mins ago
Sr. Category Sourcing Manager, Networking Cables
Amazon Data Services, Inc.
Seattle, WA
The Networking team is looking for a results-oriented technical sourcing manager for Networking Cables (AOC). This individual will own development and execution of sourcing strategies that…
Added 23 mins ago
Sr. Federal Business Manager - DoW WEST
DexCom Inc
Remote, United States
The Federal Business Manager will be responsible for development, management, and implementation of sales strategies within the Department of War (DOW) WEST markets, and increasing sales…
Added 23 mins ago
Sr Manager Sourcing
NBCUniversal
Universal City, CA
…operations, sourcing strategies, and supplier relationships. The Sr. Manager will deliver procurement efficiency, beneficial spend economics and savings via utilization of sourcing…
Added 27 mins ago
Event Sr Technical Lead Audio Visual - InterContinental Downtown Los Angeles
Encore Global
Los Angeles, CA
…lead and technical specialist and reports to an Operations Manager, Dir, Operations or…
Added 28 mins ago
RE
Senior Project Manager, Electrical Construction
Rosendin Electric, Inc
United States
- $168,400 to $221,000 USD / year
Join our team as a Senior Project Manager, Electrical Construction where you will be responsible for the overall direction, completion, and financial outcome for several small to medium…
Added 28 mins ago
RE
Project Manager, Electrical Construction
Rosendin Electric, Inc
United States
- $104,400 to $137,100 USD / year
The Project Manager I is a mid-level project management position responsible for overseeing projects from planning through completion and ensuring client satisfaction by delivering…
Added 30 mins ago
FE
Sr Operations Admin
Federal Express Corporation
Rosemount, MN
- $18.19 to $27.34 USD / hour
Reviews and enters all Independent Contractor (IC) settlement information into appropriate system to ensure proper payments. Enters settlement adjustments as directed by manager
Added 31 mins ago
Biotech Manufacturing Technician (Wed-Sat)
West Lebanon
…with a positive mindset. You will be supervised by your Sr. Manager who will provide direction, support and coaching as you go through your development as a…
Added 32 mins ago
CO
Group Fitness Director, Operations
CPFC OpCo LLC
New York, NY
- $95,000 to $125,000 USD / year
Directly manage and coach the Sr. Group Fitness Manager and Group Fitness Manager(s) (GFM) in 1-2 locations, including regular 1:1s and performance reviews
Added 36 mins ago
Sr. Director Indirect Strategic Sourcing
USA-Medtronic MiniMed, Inc 1017
Los Angeles, CA · Virtual, GA · San Antonio, TX
…computer and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each…
Added 39 mins ago
1
Senior Director, Product Security
1Password
Remote, United States
- $272,000 to $408,000 USD / year
…trusted. We innovated the market-leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today.…
Added 42 mins ago
TO
Sr. Budget Analyst
Town of Castle Rock
Castle Rock, CO
- $81,452.8 to $114,004.8 USD / year
…budget impacts, and recommends funding options to the Budget Manager. Provides guidance to departments and other budget staff as…
Added 43 mins ago
Dev Ops Engineer
Turn5, Inc.
Paoli, PA
…supporting services. Reporting to the Sr. Technical Delivery Manager and working closely with developers, architects, and the IT support team, this role keeps development and production…
Added 44 mins ago
ADS Field Sales Associate Manager
Allstate Insurance Co.
Remote, United States
The Account Relationship Manager will become a retail product and participation program expert that aids existing direct agent and sellers in maximizing all ADS product and program…

Manager, Training Program Delivery

United States

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Job details

Posting language: English

Original job description

Location: [[location]] Cities: [[sfstd_jobLocation_obj]] Requisition ID: [[id]] This job will continue to be posted until at least 11/11/26. If interested, please apply prior to this date. Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

You’ll be at the forefront of ensuring excellence in training delivery across Airports, Contact Centers, and Cargo. Reporting to the Sr Manager, Operational Excellence Training & Airport Performance and Readiness, you’ll lead Team Leads who manage instructor teams, making sure training programs are delivered consistently, effectively, and to the highest operational standards. You’ll apply strong leadership and project management skills to optimize resources and maintain facilitation quality across all locations. If you’re passionate about building high-performing teams and driving consistency and excellence in training delivery, this is the job for you!

What you'll do

This list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

Lead a team of Team Leads overseeing domestic and international corporate instructors for Airports, Contact Centers, and Cargo training delivery.
Provide coaching and conduct classroom evaluations to ensure facilitation excellence and instructor development.
Implement structured onboarding, course qualification, and certification frameworks to maintain consistency and readiness across instructional teams.
Define and monitor KPIs; maintain dashboards to track training effectiveness, instructor performance, and learner outcomes.
Drive innovation in training delivery through digital platforms, AI-enhanced learning tools, and immersive simulations
Manage cross-functional training projects using Agile or PMI-based methodologies to ensure timely execution and measurable impact

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s Degree or equivalent experience
5+ years in training delivery, instructional leadership, or customer care operations
Strong track record of relationship management and cross-functional collaboration
Ability to manage multiple priorities and make sound decisions under pressure

Preferred Qualifications- Education & Prior Job Experience

Experience supporting frontline airport, contact center, and cargo teams
Background in developing training strategies or managing training programs

Skills, Licenses & Certifications

Strong knowledge of adult learning principles and instructional design
Certification in training delivery or instructional facilitation (e.g., ATD, CPTD, or equivalent)
Comfortable driving change and continuous improvement in training delivery
Proficient in Microsoft Office Suite and collaboration tools (e.g., Asana)

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Cities: [[sfstd_jobLocation_obj]]

Requisition ID: [[id]]

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More about this job

Skills

Lead a team
Coaching
Onboarding
Agile
Leadership
Customer service
Collaboration
Adult education
Process improvement
Microsoft Office
Asana

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