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Product Marketing Manager, Customer Growth
Conquest Planning
Remote, United States
Established in 2018, Conquest is the market-leading technology company behind Strategic Advice Manager® (SAM), a verifiable AI financial advice engine built to power personalized,…
Added just now
Implementation Manager, Nashville
Findhelp
Nashville, TN
As an Implementation Manager, you will execute established Standard Operating Procedures (SOPs) and leverage technical documentation to onboard customers efficiently. From the moment a…
Added 1 min ago
Store Manager - Famous Footwear
Famous Footwear
Phoenix, AZ
As a full-time Store Manager, you are passionate about serving your community by providing the best shoe store experience for the whole family. You do this by challenging yourself and…
Added 1 min ago
Assistant Store Manager - Famous Footwear
Famous Footwear
TEMPE, AZ
As a full-time Assistant Store Manager, you are passionate about providing the best shoe store experience for the whole family through customer engagement. You do this by acting in the role…
Added 1 min ago
FF
Full-Time Sales Lead - Famous Footwear
Famous Footwear
OKLAHOMA CITY, OK
- Full-time
As a Famous Footwear Sales Lead, you are passionate about providing the best shoe store experience for every customer. You do this by creating a welcoming environment and in-store culture…
Added 1 min ago
Lead Teller
PNC Bank NA
FL
…an opportunity to contribute to the company’s success. As a Lead Teller within PNC's Retail Bank Organization, you will be based in Port St Lucie, FL 34952 at the Prima Vista At US 1…
Added 1 min ago
Lead Teller
PNC Bank NA
NC
…opportunity to contribute to the company’s success. As a Teller Lead within PNC's retail banking organization, you will be based in Fayetteville, NC at the Main…
Added 1 min ago
Relationship Banker Business Specialist
PNC Bank NA
OH
…encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their…
Added 1 min ago
Lead Teller
PNC Bank NA
NM
…an opportunity to contribute to the company’s success. As a Lead Teller within PNC's Lohman Branch, you will be based in Las Cruces,…
Added 1 min ago
Relationship Banker Business Specialist
PNC Bank NA
TX
…encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their…
Added 1 min ago
Regional Sales Leader - Business Banking
PNC Bank NA
MI
…encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their…
Added 1 min ago
EO
Retail Shift Lead
EZPAWN Oklahoma, Inc.
Tulsa, OK
- $14.5 to $16 USD / hour
Complete the initial 5-week paid training program and earn a $.50 raise and transition to Lead Pawnbroker upon completion of the program
Added 1 min ago
Software Engineering Manager
QED TECHNOLOGIES INTERNATIONAL LLC
Rochester, NY
Work arrangement: On-site, with limited remote work permitted for certain tasks at the discretion of the manager
Added 1 min ago
Assistant Manager
Dukin
Hanover, MA
Lead by Example as a Dunkin' Assistant Manager
Added 2 mins ago
TS
Assistant Resident Manager (9341)
THE SALVATION ARMY
Austin, TX
- $14 USD / hour
…centers resident facilities in the absence of the Resident Manager; monitors clients progress in the program and ensures compliance with program standards; enforces house rules and ensures…
Added 2 mins ago
Store Assistant Manager
Circle K
Clarksville, TN
We want you to join our team as an Assistant Manager. If you have the desire to be challenged, work in a fast-paced, fun environment and create a career in management – look no further.
Added 2 mins ago
J
Sr. Project Manager Commercial Construction
Jobot
El Segundo, CA
- $160,000 to $200,000 USD / year
Take the lead on exciting commercial construction projects that shape how people work, connect, and experience their communities. We’re seeking a Senior Project Manager for a permanent…
Added 3 mins ago
General Manager II - Store 5230 - Florence, SC
Advance Auto Parts
Florence, SC
A General Manager must be committed to inspiring our team, helping our Customers succeed and growing our business with integrity. Professional level sales and management position capable of…
Added 3 mins ago
General Manager I Store 8166 Baytown TX
Advance Auto Parts
Baytown, TX
A General Manager must be committed to inspiring our team, as well as helping our Customers succeed and growing our business with integrity. Professional level sales and management position…
Added 3 mins ago
FF
Guest Service Representative (Part Time)
Festival Foods
Eau Claire, WI
- Part-time
Job Title: Guest Service Representative (GSR) Reports to: Guest Services Manager
Added 3 mins ago
E
RN - Neuroscience Institute (Per Diem)
EvergreenHealth
Kirkland, WA
- $45.19 to $82.3 USD / hour
…case management of patients in conjunction with the nurse case…
Added 3 mins ago
Manager of Aquatics
Cerebral Palsy Inc
Green Bay, WI
The primary role of the Manager of Aquatics is to lead aquatic operations and all support staff assigned to the Aquatics Department. The Manager of Aquatics will be fiscally responsible for…
Added 3 mins ago
W
Lead Visual, Full Time, San Mateo - West Elm
Williams-Sonoma
San Mateo, CA
- $21 to $24 USD / hour
- Full-time
The Visual Merchandising Lead (Visual Lead) position will partner with management and District Visual Manager to execute the store’s visual merchandizing and display strategy. Assist…
Added 3 mins ago
AE
Group Leader Instructor /Early Learning Professional- Newport Mesa, CA
AlphaBEST Education, Inc.
Newport Beach, CA
- From $20 USD / hour
Part-Time After School Group Lead Instructor- Newport-Mesa, CA
Added 3 mins ago
Records Manager (64094)
ADAMS AND ASSOCIATES INC
Manchester, NH
We are seeking a dedicated and detail-oriented Records Manager to lead our student records team. This is an opportunity to play a pivotal role in maintaining the accuracy, integrity, and…

Manager, Training Program Delivery

United States

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Job details

Posting language: English

Original job description

Location: [[location]] Cities: [[sfstd_jobLocation_obj]] Requisition ID: [[id]] This job will continue to be posted until at least 11/11/26. If interested, please apply prior to this date. Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

You’ll be at the forefront of ensuring excellence in training delivery across Airports, Contact Centers, and Cargo. Reporting to the Sr Manager, Operational Excellence Training & Airport Performance and Readiness, you’ll lead Team Leads who manage instructor teams, making sure training programs are delivered consistently, effectively, and to the highest operational standards. You’ll apply strong leadership and project management skills to optimize resources and maintain facilitation quality across all locations. If you’re passionate about building high-performing teams and driving consistency and excellence in training delivery, this is the job for you!

What you'll do

This list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

Lead a team of Team Leads overseeing domestic and international corporate instructors for Airports, Contact Centers, and Cargo training delivery.
Provide coaching and conduct classroom evaluations to ensure facilitation excellence and instructor development.
Implement structured onboarding, course qualification, and certification frameworks to maintain consistency and readiness across instructional teams.
Define and monitor KPIs; maintain dashboards to track training effectiveness, instructor performance, and learner outcomes.
Drive innovation in training delivery through digital platforms, AI-enhanced learning tools, and immersive simulations
Manage cross-functional training projects using Agile or PMI-based methodologies to ensure timely execution and measurable impact

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s Degree or equivalent experience
5+ years in training delivery, instructional leadership, or customer care operations
Strong track record of relationship management and cross-functional collaboration
Ability to manage multiple priorities and make sound decisions under pressure

Preferred Qualifications- Education & Prior Job Experience

Experience supporting frontline airport, contact center, and cargo teams
Background in developing training strategies or managing training programs

Skills, Licenses & Certifications

Strong knowledge of adult learning principles and instructional design
Certification in training delivery or instructional facilitation (e.g., ATD, CPTD, or equivalent)
Comfortable driving change and continuous improvement in training delivery
Proficient in Microsoft Office Suite and collaboration tools (e.g., Asana)

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Cities: [[sfstd_jobLocation_obj]]

Requisition ID: [[id]]

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More about this job

Skills

Lead a team
Coaching
Onboarding
Agile
Leadership
Customer service
Collaboration
Adult education
Process improvement
Microsoft Office
Asana

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