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Added 1 min ago
Technology Manager Material Characterization
GE Vernova
Niskayuna, NY
Drive adoption of Lean principles, project/program management best practices, and operational discipline across all team activities.
Added 1 min ago
Team Lead, Operations
DSV
Lancaster, TX
…DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting,…
Added 1 min ago
Box Office Supervisor – Fillmore Philadelphia
Live Nation Worldwide, Inc.
Philadelphia, PA
Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship.…
Added 2 mins ago
Cost Analyst
Ontic Engineering & Manufacturing Inc
Chatsworth, CA
Ontic, a leading licensor and manufacturer of complex engineering parts for the global aerospace and defence industries, are now recruiting for Cost Analysis II to join our Estimating/Cost…
Added 2 mins ago
ME
Technical Program Manager
Manpower Engineering
Foster City, CA
- $85 to $90 USD / hour
Our client is seeking a Technical Program Manager to join their team. As a Technical Program Manager, you will be part of the New Product Development (Hardware) organization supporting…
Added 3 mins ago
K-8 Interventionist
Caprock Academy
Grand Junction, CO
…excellence and develops strong character in our students. We shape global citizens who set life goals and practice lives of service and virtue through our implementation of our core values…
Added 3 mins ago
Staff Technical Program Manager, Data Center Data & Tooling
Cerebras Systems
Sunnyvale, CA
Cerebras is seeking a Staff Technical Program Manager to lead the data and tooling programs that support data center planning, delivery, and operational handoff. You will turn fragmented…
Added 4 mins ago
WS
Regional Sales Manager, Racquet Sports (Western Region)
Wilson Sporting Goods Co.
Los Angeles, CA
- $150,000 to $180,000 USD / year
Regional Sales Manager, Western Region (Racquet Sports) | Los Angeles, CA (Hybrid)
Added 4 mins ago
A
Front Office Assistant
Amplifon
Altoona, PA · ALTOONA, PA
- $17 USD / hour
…combines passion and performance to shape a better world. As a Global Top Employer 2026, Miracle-Ear is a place where your expertise improves lives and accelerates your…
Added 5 mins ago
Audit Associate (January 2027) - Harrison, NY
PKFOD
Harrison, NY
…offices across the U.S. and internationally through our PKF global network. For over a century, we have built our reputation on deep industry expertise, a personalized approach, and a…
Added 6 mins ago
Technical Specialist - Power Generation
Enerflex Ltd
Houston, TX
Maintains effective communication and provides relevant information to the Manufacturing Engineering Manager, Manufacturing Engineers, Power Generation Engineers, Controls Engineers, Power…
Added 6 mins ago
Medical Science Liaison, Rheumatology - Great Plains/Gulf Coast
Janssen Scientific Affairs, LLC Legal Entity
Birmingham, AL · Kansas City, KS · AL · MO · AR · NE · KS · Kansas City, MO · IA · MS
…including coordination with MSL field partners, R&D, U.S. and Global Medical Affairs teams, Clinical Operations, and appropriate, role defined interactions with Sales and…
Added 6 mins ago
Manager, Safety Analysis Scientist – Cell Therapy
Janssen Research & Development, LLC Legal Entity
Raritan, NJ · Horsham, PA · Titusville, NJ
We are searching for the best talent for a Manager, Safety Analysis Scientist – Cell Therapy based in Raritan, NJ, Titusville, NJ, or Horsham, PA.
Added 6 mins ago
Senior Financial Analyst, Commercial Finance Global Consolidation
ABIOMED Inc. Legal Entity
Danvers, MA
…heart recovery. This position will report to the Senior Finance Manager, Global Healthcare…
Added 6 mins ago
Finance Manager Global Franchise FP&A
ABIOMED Inc. Legal Entity
Danvers, MA
Johnson & Johnson is currently seeking a Finance Manager Global Franchise FP&A to join our Heart Recovery business located in Danvers, Massachusetts.
Added 6 mins ago
Finance Manager, IM R&D Portfolio Decision & Analysis
Johnson & Johnson Services Inc. Legal Entity
Spring House, PA · Raritan, NJ · Titusville, NJ
The Finance Manager, IM R&D Portfolio Decision Support & Analytics will provide financial, strategic, and analytical leadership to Johnson & Johnson Innovative Medicine R&D, the Global…
Added 7 mins ago
MS
Principal Software Engineer - Digital Media - Dallas, TX
Military Spouse Jobs & VetJobs
United States
- $120,000 to $180,000 USD / year
We are a global materials science and digital identification solutions company with locations in over 50 countries, and approximately 35,000 employees worldwide. As a science and innovation…
Added 8 mins ago
Senior Manager - Product Integrity - Water, Kitchenware & Cookware
SharkNinja
Needham, MA
SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people’s lives in homes around the…
Added 8 mins ago
Sr. Subject Matter Expert
Clearwater Analytics, LLC
United States
…a collaborative division spanning analysts, team leads and program managers. Collaborating with development teams, they strategize and enhance our product offering, streamline the client…
Added 8 mins ago
Sr. Subject Matter Expert
Clearwater Analytics, LLC
NY
…a collaborative division spanning analysts, team leads and program managers. Collaborating with development teams, they strategize and enhance our product offering, streamline the client…
Added 9 mins ago
Senior sourcing manager, Technology (Nashville, TN)
Starbucks Coffee Company
TN
Now Brewing – senior sourcing manager, technology! #tobeapartner
Added 10 mins ago
SENIOR PROGRAM MANAGER
STENA
Hope Hull, AL · Huntsville, AL
…successfully execute company operational plans. The Senior Program Manager (SPM) is a mission-critical leader who owns delivery outcomes for complex, multi-disciplinary programs driving…
Added 10 mins ago
Assistant Project Manager - HUNT
AECOM
Tampa, FL
…to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and…
Added 10 mins ago
A
Senior Project Manager – Sports & Entertainment Construction
AECOM
Tampa, FL
- $145,000 to $195,000 USD / year
…to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and…
Added 10 mins ago
A
Manager, Brand Marketing, Work (Community & Culture)
Ariat
CA
- $110,000 to $125,000 USD / year
…coordinating with the Social team’s creator and influencer seeding program through one shared…

Manager, Training Program Delivery

United States

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Job details

Posting language: English

Original job description

Location: [[location]] Cities: [[sfstd_jobLocation_obj]] Requisition ID: [[id]] This job will continue to be posted until at least 11/11/26. If interested, please apply prior to this date. Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

You’ll be at the forefront of ensuring excellence in training delivery across Airports, Contact Centers, and Cargo. Reporting to the Sr Manager, Operational Excellence Training & Airport Performance and Readiness, you’ll lead Team Leads who manage instructor teams, making sure training programs are delivered consistently, effectively, and to the highest operational standards. You’ll apply strong leadership and project management skills to optimize resources and maintain facilitation quality across all locations. If you’re passionate about building high-performing teams and driving consistency and excellence in training delivery, this is the job for you!

What you'll do

This list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

Lead a team of Team Leads overseeing domestic and international corporate instructors for Airports, Contact Centers, and Cargo training delivery.
Provide coaching and conduct classroom evaluations to ensure facilitation excellence and instructor development.
Implement structured onboarding, course qualification, and certification frameworks to maintain consistency and readiness across instructional teams.
Define and monitor KPIs; maintain dashboards to track training effectiveness, instructor performance, and learner outcomes.
Drive innovation in training delivery through digital platforms, AI-enhanced learning tools, and immersive simulations
Manage cross-functional training projects using Agile or PMI-based methodologies to ensure timely execution and measurable impact

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s Degree or equivalent experience
5+ years in training delivery, instructional leadership, or customer care operations
Strong track record of relationship management and cross-functional collaboration
Ability to manage multiple priorities and make sound decisions under pressure

Preferred Qualifications- Education & Prior Job Experience

Experience supporting frontline airport, contact center, and cargo teams
Background in developing training strategies or managing training programs

Skills, Licenses & Certifications

Strong knowledge of adult learning principles and instructional design
Certification in training delivery or instructional facilitation (e.g., ATD, CPTD, or equivalent)
Comfortable driving change and continuous improvement in training delivery
Proficient in Microsoft Office Suite and collaboration tools (e.g., Asana)

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Cities: [[sfstd_jobLocation_obj]]

Requisition ID: [[id]]

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More about this job

Skills

Lead a team
Coaching
Onboarding
Agile
Leadership
Customer service
Collaboration
Adult education
Process improvement
Microsoft Office
Asana

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