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Quality Assurance Specialist
True North Recovery Inc
Wasilla, AK
Assist program manager, specialists, and executive director in any proofreading, data entry, clerical work as requested
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Vendor Relations Specialist
Amerit Fleet Solutions
CHARLOTTE, NC
…outbound prospecting to identify qualified vendors that meet customer needs. The Specialist works alongside the Manager of Vendor Relations & Dispute Resolution to ensure vendors are…
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Associate Knowledge Manager
Thomson Reuters Holdings Inc.
Eagan, MN
…and Proposal Management (PPM) team is an integrated shared service organization that coordinates proposal responses to formal government and corporate solicitations (RFPs, RFIs, RFQs,…
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Senior Solutions Manager, Legal AI FDE (Open)
Frisco, TX · Ann Arbor, MI · Eagan, MN
We are seeking a Senior Solutions Manager, Legal AI FDE to lead product strategy and execution for customer-facing Forward Deployed Engineering (FDE) engagements in CoCounsel Legal. In this…
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Maintenance Technician
FITCH IRICK MANAGEMENT LLC
Asheboro, NC
- $23 to $25 USD / hour
Interpersonal Abilities: teamwork, integrity, leadership, customer service
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Sales Manager (Part Time)
Carter's
Toledo, OH
- $16.75 to $20.5 USD / hour
- Part-time
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Sales Manager (Part Time)
Carter's
Fayetteville, NY
- $18.25 to $22.25 USD / hour
- Part-time
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Sales Manager (Part Time)
Carter's
Chesterfield, MO
- Part-time
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CH
Pharmacy Technician
CVS Health
Greensboro, NC
- $16 to $24 USD / hour
As a Technician, you will support the pharmacy team in delivering operational and service excellence within your store. Technicians are often the first point of contact to assist our…
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CH
Pharmacy Technician
CVS Health
Cayce, SC
- $16 to $24 USD / hour
As a Technician, you will support the pharmacy team in delivering operational and service excellence within your store. Technicians are often the first point of contact to assist our…
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CH
Pharmacy Technician
CVS Health
Irmo, SC
- $16 to $24 USD / hour
As a Technician, you will support the pharmacy team in delivering operational and service excellence within your store. Technicians are often the first point of contact to assist our…
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CH
Pharmacy Technician
CVS Health
Statesville, NC
- $16.5 to $25 USD / hour
As a Technician, you will support the pharmacy team in delivering operational and service excellence within your store. Technicians are often the first point of contact to assist our…
Added just now
CH
Pharmacy Technician
CVS Health
Statesville, NC
- $16.5 to $25 USD / hour
As a Technician, you will support the pharmacy team in delivering operational and service excellence within your store. Technicians are often the first point of contact to assist our…
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CH
Staff Pharmacist Full Time
CVS Health
Boardman, OH
- $60 to $76 USD / hour
- Full-time
…care for our patients. In addition to supporting the Pharmacy Manager in leading and directing the pharmacy team, you are accountable for supporting the management, oversight, and operation…
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CH
Pharmacy Technician
CVS Health
Gastonia, NC
- $16.5 to $25 USD / hour
As a Technician, you will support the pharmacy team in delivering operational and service excellence within your store. Technicians are often the first point of contact to assist our…
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CH
District Support Pharmacist Full Time
CVS Health
Kent, OH
- $60 to $76 USD / hour
- Full-time
…pharmacist scheduling gaps, under the direction of the Pharmacy Manager (PM) and Rx District Leader (DL) to support our pharmacy teams. While working in stores throughout the district, you…
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Operations Manager
CVS Health
Rochester Hills, MI
- $19 to $29 USD / hour
The Operations Manager is a member of the Store Management team, and as such, fulfills the company purpose of helping people on their path to better health by driving store execution and…
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CH
Pharmacy Technician
CVS Health
Roswell, GA
- $16.5 to $25 USD / hour
As a Technician, you will support the pharmacy team in delivering operational and service excellence within your store. Technicians are often the first point of contact to assist our…
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CH
Store Manager in Training
CVS Health
Manitowoc, WI
- $18.5 to $23.88 USD / hour
The SMIT program is designed to enhance your career as a future store leader. We support your development towards the store manager role by participating in a self-paced, collaborative…
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Store Manager in Training
CVS Health
Cedarburg, WI
- $18.5 to $23.88 USD / hour
The SMIT program is designed to enhance your career as a future store leader. We support your development towards the store manager role by participating in a self-paced, collaborative…
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CH
Staff Pharmacist
CVS Health
Owensboro, KY
- $60 to $76 USD / hour
…care for our patients. In addition to supporting the Pharmacy Manager in leading and directing the pharmacy team, you are accountable for supporting the management, oversight, and operation…
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CH
Pharmacy Technician
CVS Health
San Antonio, TX
- $16 to $24 USD / hour
As a Technician, you will support the pharmacy team in delivering operational and service excellence within your store. Technicians are often the first point of contact to assist our…
Added just now
CH
Pharmacy Technician
CVS Health
Houston, TX
- $16.5 to $25 USD / hour
As a Technician, you will support the pharmacy team in delivering operational and service excellence within your store. Technicians are often the first point of contact to assist our…
Added just now
CH
Pharmacy Technician
CVS Health
Houston, TX
- $16.5 to $25 USD / hour
As a Technician, you will support the pharmacy team in delivering operational and service excellence within your store. Technicians are often the first point of contact to assist our…
Added just now
CH
Operations Manager
CVS Health
Humble, TX
- $19 to $29 USD / hour
The Operations Manager is a member of the Store Management team, and as such, fulfills the company purpose of helping people on their path to better health by driving store execution and…

Manager, Training Program Delivery

United States

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Job details

Posting language: English

Original job description

Location: [[location]] Cities: [[sfstd_jobLocation_obj]] Requisition ID: [[id]] This job will continue to be posted until at least 11/11/26. If interested, please apply prior to this date. Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

You’ll be at the forefront of ensuring excellence in training delivery across Airports, Contact Centers, and Cargo. Reporting to the Sr Manager, Operational Excellence Training & Airport Performance and Readiness, you’ll lead Team Leads who manage instructor teams, making sure training programs are delivered consistently, effectively, and to the highest operational standards. You’ll apply strong leadership and project management skills to optimize resources and maintain facilitation quality across all locations. If you’re passionate about building high-performing teams and driving consistency and excellence in training delivery, this is the job for you!

What you'll do

This list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

Lead a team of Team Leads overseeing domestic and international corporate instructors for Airports, Contact Centers, and Cargo training delivery.
Provide coaching and conduct classroom evaluations to ensure facilitation excellence and instructor development.
Implement structured onboarding, course qualification, and certification frameworks to maintain consistency and readiness across instructional teams.
Define and monitor KPIs; maintain dashboards to track training effectiveness, instructor performance, and learner outcomes.
Drive innovation in training delivery through digital platforms, AI-enhanced learning tools, and immersive simulations
Manage cross-functional training projects using Agile or PMI-based methodologies to ensure timely execution and measurable impact

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s Degree or equivalent experience
5+ years in training delivery, instructional leadership, or customer care operations
Strong track record of relationship management and cross-functional collaboration
Ability to manage multiple priorities and make sound decisions under pressure

Preferred Qualifications- Education & Prior Job Experience

Experience supporting frontline airport, contact center, and cargo teams
Background in developing training strategies or managing training programs

Skills, Licenses & Certifications

Strong knowledge of adult learning principles and instructional design
Certification in training delivery or instructional facilitation (e.g., ATD, CPTD, or equivalent)
Comfortable driving change and continuous improvement in training delivery
Proficient in Microsoft Office Suite and collaboration tools (e.g., Asana)

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Cities: [[sfstd_jobLocation_obj]]

Requisition ID: [[id]]

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More about this job

Skills

Lead a team
Coaching
Onboarding
Agile
Leadership
Customer service
Collaboration
Adult education
Process improvement
Microsoft Office
Asana

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