Site Reliability Engineering Manager
Job Description
As a Site Reliability Engineering Manager, you will lead a team of SREs responsible for the availability, reliability, and performance of our products. You will combine technical depth, hands-on use of AI, and people leadership. You will own the team's contribution to availability targets, lead incident and problem management, and build the telemetry and processes that keep our services measurably healthy. You will be the escalation point for our most urgent customer issues. You will also be the bridge between engineering, operations, and senior leadership. If you have experience in service management, cloud providers, software development, and technology infrastructure, join our team and develop your career.
Key Responsibilities
- Drive best practices for reliability, scalability, and performance across our systems and services. Make sure the team delivers sustainable improvements, not just reactive support.
- Identify risks to service reliability early and develop strategies to mitigate them, ensuring business continuity and resilience.
- Identify where AI and ML tools can improve reliability, reduce cost, and lower risk.
- Promote DevOps principles and integrate SRE practices into the software development lifecycle.
- Champion automation, AI, and tooling to streamline operational workflows, increase efficiency, and reduce manual toil.
- Drive the development of monitoring, alerting, and automation solutions that proactively identify and remediate issues.
- Lead the team through incident and problem management processes. Use AI-assisted tooling to speed up triage and root cause analysis.
- Communicate major incidents, root causes, and corrective actions to senior leadership.
- Turn incident learnings into durable improvement actions that prevent repeat events.
- Lead and mentor a team of SREs, providing technical guidance, coaching, and support that foster collaboration, innovation, and continuous improvement.
- Hire, develop, organize, and equip talent, and make hiring decisions.
- Build a service culture and motivate staff through clear expectations and constructive feedback.
- Foster a culture of continuous improvement through experimentation, learning, knowledge sharing, and professional development. Encourage the team to adopt AI tools responsibly.
Required Qualifications
- Bachelor's degree or equivalent experience. A Computer Science or related technical degree is preferred.
- 5+ years of experience in a leadership role managing a team of DevOps engineers, Site Reliability Engineers, or related technical professionals.
- 5+ years of relevant experience in software development and/or technology platform, infrastructure, or operations.
- Demonstrated ability to set direction and inspire team members to engage and deliver on a vision.
- Experience developing team members through performance evaluations and constructive feedback.
- Experience managing availability targets and leading incident and problem management processes.
- Strong problem-solving and analytical skills, with a proactive approach to resolving complex technical issues.
- Experience with cloud platforms and their APIs (e.g., AWS, Azure, GCP).
- Hands-on experience with DevOps practices, including CI/CD pipelines, configuration management, and infrastructure as code tools such as Terraform or Bicep.
- Experience designing and supporting scalable systems and services.
- Experience with observability tools such as Datadog or New Relic, and with defining service level objectives (SLOs) and monitoring standards.
- Experience using AI/ML tools to improve service, reduce cost, and reduce toil. Comfort evaluating and adopting new AI tools, including validating their outputs and handling data responsibly.
- Hands-on experience with programming and scripting languages (e.g., Python, Java, or C#).
- Proven ability to learn new technologies quickly, including AI tools, our products, and our architecture.
- Excellent critical thinking, communication, presentation, documentation, troubleshooting, and collaborative problem-solving skills.
- Demonstrated ownership of accountabilities.
- Comfort in a fast-paced environment and motivation from complex technical and business challenges.
Preferred Qualifications
- Experience with AIOps solutions and AI-driven monitoring and anomaly detection.
- Experience leading release management, coordinating cross-functional teams through deployment, monitoring, and maintenance of new features and updates.
- Experience representing a team to senior leadership or customers.
- A Computer Science or related technical degree.
What’s in it For You?
- Hybrid Work Model: We’ve adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected.
- Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
- Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
- Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
- Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
- Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
- Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.
Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The base compensation range varies across locations.
For any eligible US locations, unless otherwise noted, the base compensation range for this role is $110,000 USD - $204,200 USD.
Base pay is positioned within the range based on several factors including an individual’s knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs. This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance.
About Us
Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
Thomson Reuters makes reasonable accommodations for applicants with disabilities, including veterans with disabilities, and for sincerely held religious beliefs in accordance with applicable law. If you reside in the United States and require an accommodation in the recruiting process, you may contact our Human Resources Department at HR.Leave-Expert@thomsonreuters.com. Disability accommodations in the recruiting process may include things like a sign language interpreter, making interview rooms accessible, providing assistive technology, or other relevant accommodations. Please note this email is not intended for general recruitment questions and we will promptly respond to inquiries regarding accommodations. More information on requesting an accommodation here.
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More information about Thomson Reuters can be found on thomsonreuters.com