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Added 2 mins ago
Custom Truck Services & Outbound Logistics Planning Manager (New Plant Readiness)
Daimler Truck North America LLC
Portland, OR · Detroit, MI · Fort Mill, SC
The role defines facility, capacity, equipment, technology, vehicle and material flow, staffing, carrier, and process requirements. Following launch, the manager will lead ramp-up and…
Added 6 mins ago
Manufacturing Engineer (Associate or Mid-Level)
Boeing Aerospace Operations
Jacksonville, FL
Boeing Global Services (BGS) is a dedicated services business, focused on the needs of Global Defense, Space, Commercial, business and general aviation customers and has an exciting…
Added 7 mins ago
FA
Manager, Strategic Business Analysis (Remote)
First American Title Insurance Co
Remote, United States
- $112,400 to $149,800 USD / year
The Manager, Strategic Business Analysis plays a key role in providing research and analysis leadership to inform strategy and decision making at a managerial level. This role will manage a…
Added 8 mins ago
T
Jamf Administrator
TEKsystems
Baltimore, MD
- $36 to $42 USD / hour
Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks…
Added 9 mins ago
AH
Call Center Supervisor
Ashfield Healthcare, LLC
Remote, United States
- $42,000 to $78,000 USD / year
The Call Center Supervisor is a critical member of the Business Unit having accountability for all aspects of call floor operations, including direct management and coaching of team members.
Added 11 mins ago
Specialist, Account Manager
Kaukauna, WI
Otis Elevator Company is searching for a highly motivated Specialist, Account Manager, responsible for territory sales, margin growth & customer satisfaction for customers in the Green Bay,…
Added 11 mins ago
Specialist, Account Manager
Baltimore, MD
Otis Elevator Company is searching for a highly motivated Specialist, Account Manager, responsible for territory sales, margin growth & customer satisfaction for customers in the Madison,…
Added 11 mins ago
Manager, Service Ops
Maryland Heights, MO
Otis Elevator Company is seeking a Manager, Service Ops to lead maintenance and inspection operations across the greater St. Louis metropolitan area and an assigned portion of Illinois.
Added 11 mins ago
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Senior Product Manager
Campspot
Chicago, IL · Denver, CO · Grand Rapids, MI
- $120,000 to $160,000 USD / year
You will own a slice of Campspot's business - a customer problem, the outcome it drives, and the product that solves it. Today, Campspot is the leading Campground Management Software, and…
Added 11 mins ago
Sr Program Integrator (PI) - XTR-2 Program
RTX
United States
Drive coordination across the program business core team, including finance, supply chain, operations, digital technology, security, and contracts, ensuring business metrics and commitments…
Added 11 mins ago
Sr. Manager Business Systems and Transformation
RTX
Remote, United States
RTX has an opening for Manager Business Systems and Transformation). We are seeking a skilled and experienced person to join our digital organization to support our Finance and Reporting.
Added 12 mins ago
Fresh Food Manager - Retail
Love's Travel Stops & Country Stores
Madras, OR
· Ability to navigate various computer programs, systems, and technology tools as part of daily operations.
Added 12 mins ago
Senior Customer Success Manager
Healthix
Remote, United States
The Senior Customer Success Manager will translate each customer's business objectives, operational challenges, and strategic priorities into actionable, measurable success plans. As a…
Added 12 mins ago
General Manager - Restaurant
Love's Travel Stops & Country Stores
Sheboygan, WI
Ability to navigate various computer programs, systems, and technology tools as part of daily operations.
Added 12 mins ago
Service Advisor - Truck Care
Love's Travel Stops & Country Stores
Fort Pierce, FL
Ability to navigate various computer programs, systems, and technology tools as part of daily operations.
Added 12 mins ago
Retail General Manager
Love's Travel Stops & Country Stores
Macon, GA
At Love’s, The Retail General Manager plays a key role in ensuring the smooth and efficient operation of our high-volume, multifaceted retail customer service center. Retail General…
Added 12 mins ago
Service Advisor - Truck Care
Love's Travel Stops & Country Stores
Lafayette, IN
Ability to navigate various computer programs, systems, and technology tools as part of daily operations.
Added 12 mins ago
General Manager - Restaurant
Love's Travel Stops & Country Stores
Providence Forge, VA
Ability to navigate various computer programs, systems, and technology tools as part of daily operations.
Added 12 mins ago
General Manager in Training - Retail
Love's Travel Stops & Country Stores
Chandler, AZ
Hands-on responsibility of multiple business operations up to and potentially including retail store, fuel, restaurant, fresh kitchen, and truck care.
Added 13 mins ago
Senior Manager, Data Systems, AIMS
Netflix
Remote, United States
We’re looking for a Senior Manager to lead the AIMS Data Systems team, which builds the web-scale datasets and systems behind personalization, recommendations, and product optimization. The…
Added 14 mins ago
Workday HRIS Configuration Lead
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…role serves as the subject matter expert (SME) for Workday business processes (BPs) and system configuration, ensuring scalable, compliant, and efficient solutions that support the full…
Added 15 mins ago
Apprentice General Manager
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…to grow into General Managers by assisting in the day-to-day operations of our restaurants. You’ll learn what it takes to run a strong business, hire and train great people, and deliver a…
Added 15 mins ago
General Manager
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United States
…develop great people, build a winning culture, and run a strong business. You’ll join a team that’s committed to Cultivating a Better World while sharpening your leadership and operations…
Added 16 mins ago
SAP Functional Project Manager
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The SAP Functional Project Manager is responsible for leading the design, configuration, support, and continuous improvement of SAP business processes within a designated functional area.…
Added 17 mins ago
Manager Quality Compliance
DexCom Inc
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…Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing…

Manager, Service Ops

Maryland Heights, MO, United States

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Job details

Posting language: English
Posted: Nov 9, 2026

Original job description

Date Posted:

2026-11-09Country:

United States of AmericaLocation:

OT139: CZ - ST LOUIS (BRENTWOOD) 1976 Congressional Drive , Maryland Heights, MO, 63146 USAWould you like to join a truly international, talent-driven company that values Safety, Ethics, Quality, Innovation, and Employee Opportunity?

Otis Elevator Company is seeking a Manager, Service Ops to lead maintenance and inspection operations across the greater St. Louis metropolitan area and an assigned portion of Illinois.

You will provide day-to-day leadership for field employees responsible for elevator maintenance, service calls, preventative maintenance, and inspections. You will help ensure employees have the training, materials, technical support, and resources needed to work safely and provide exceptional service to our customers.

We are looking for a people-focused leader who can manage changing priorities, communicate effectively with field employees and customers, and learn the technical aspects of the business.

On a Typical Day, You Will

Lead the daily activities of service and inspection mechanics across the assigned territory.
Plan and organize field operations to meet customer needs, safety expectations, and company standards.
Promote a strong safety culture by delivering established safety training and confirming field employees follow required procedures.
Ensure mechanics have the materials, information, and support needed to complete their work successfully.
Monitor service routes, preventative maintenance activities, service calls, inspections, and callback performance.
Communicate technical and operational information clearly to customers.
Build strong working relationships with union mechanics, customers, and internal partners.
Manage team payroll and related administrative responsibilities.
Respond to changing field conditions and help resolve customer, staffing, and operational challenges.
Support employee training, development, and performance through consistent communication and field engagement.

What You Will Need to Be Successful

A high school diploma or equivalent with relevant professional experience.
A bachelor’s degree is preferred but not required.
2-3+ years of people leadership or team management experience, with two to three years preferred.
Experience leading technicians, mechanics, field employees, skilled trades teams, or service operations personnel.
Strong communication and relationship-building skills.
The ability to effectively lead employees in an environment where collaboration and influence are important.
The ability to remain composed and adaptable when daily priorities change.
A customer-focused mindset and the ability to explain operational or technical information clearly.
Strong organizational, problem-solving, computer, and technology skills.

Work Authorization:

Given the nature of the position, Otis Elevator does not support sponsorship, e.g. H-1B or TN petitions/applications, for this position.

Benefits:

Otis currently provides our colleagues with the following benefits:

401(k) plan that includes generous company match and a separate automatic retirement contribution
Comprehensive medical, prescription drug, dental and vision coverage for colleagues and their eligible dependents, beginning on their first day of employment
Three weeks paid vacation and paid company holidays
Paid sick leave - Employee assistance and wellness incentive programs
Life insurance and disability coverage
Voluntary benefits, such as legal, pet, home, and auto insurance
Birth/adoption and parental leave benefits
Adoption assistance
Tuition reimbursement program
Peer recognition and service anniversary awards, as well as spot performance bonus opportunities

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.

Become a part of the Otis team and help us #Buildwhatsnext! Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.

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More about this job

Skills

Leadership
Inspection
Technical support
Monitor customer service
Manage staff
Payroll
Staff training
Communication skills
Relationship building
Adaptability
Problem solving

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