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Added 1 min ago
Technology Talent Sourcer
Massachusetts Mutual Life Insurance Co.
Boston, MA · NY
…technology talent and creating an exceptional candidate and hiring-manager experience. The team partners closely with ETX leaders, recruiters, and hiring managers to support evolving…
Added 1 min ago
Sr. Design Project Manager - Large Projects
Arcadis
Miami · Avon Park · Dillwyn · Washington · Winters · Phoenix
Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets.
Added 2 mins ago
Geotechnical Engineer
Houston, TX
…The Company employs experienced civil, ocean and mechanical engineering staff in its estimating, production and project management functions. In its over 136-year history, the Company has…
Added 2 mins ago
Voice Network Engineer
LEIDOS, INC.
Greenbelt, MD
Partner with AEGIS engineering teams across NASA centers to modernize voice network services in accordance with established standards and best practices.
Added 2 mins ago
LE
Senior Project Manager - Energy Trading
LEIDOS ENGINEERING INC
Newark, NJ
- $150,000 to $170,000 USD / year
Leidos is seeking an experienced Senior Project Manager to lead a complex Energy Trading and Risk Management (ETRM) application upgrade supporting a large utility environment. This role…
Added 2 mins ago
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Product Engineer-Materials Engineering
ATI
Albany, OR
- $65,700 to $104,800 USD / year
We are currently hiring a Product Engineer to join our Millersburg, Oregon facility reporting to the Manager of the Materials Engineering Team. The Product Engineer position is instrumental…
Added 2 mins ago
Principal, Field Manager CXQC
Hut 8
St. Francisville, LA
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Added 2 mins ago
Senior Cost Manager / Quantity Surveyor - Data Center Construction
Turner & Townsend
Richmond, VA
Turner & Townsend is seeking an experienced Senior Cost Manager / Quantity Surveyor to support the delivery of a major data center construction program. This role will serve as a key…
Added 3 mins ago
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Continuity Tester (2nd Shift)
Crown Technical Systems, Llc
CA
- $18.59 to $25.1 USD / hour
Reports to the Production Manager, Continuity Tester, is responsible for testing electrical systems and equipment to detect faulty wiring.
Added 3 mins ago
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Panel Assembler (2nd Shift)
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- $18.59 to $25.1 USD / hour
Reports to the Production Manager, Panel Assembler, is responsible for assembling fabricated metal parts for relay and control panels according to specifications.
Added 3 mins ago
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Panel Wireman (2nd Shift)
Crown Technical Systems, Llc
CA
- $18.59 to $25.1 USD / hour
Reports to the Production Manager, Panel Wireman, is responsible for installing electrical components and wiring for our relay and control panel projects.
Added 3 mins ago
Manufacturing Engineer (Associate or Mid-Level)
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Develops tooling requirements based on manufacturing and engineering requirements
Added 3 mins ago
Air Dominance Senior Manager - Systems Safety
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3+ years of experience in engineering leadership (in lead or manager role)
Added 3 mins ago
Manager Hazards - Equipment, Electrical & Intelligent Systems
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The Manager, Equipment, Electrical & Intelligent Systems serves as the enterprise technical leader and accountability owner for Equipment, Electrical & Intelligent Systems engineering…
Added 3 mins ago
Lead Financial Planning Analyst, Consolidation & Reporting
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…insurance company whose capital, scientific research capability and engineering expertise are solely dedicated to property risk management and the resilience of its policyholder-owners.…
Added 4 mins ago
High Velocity Sales Account Manager
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…products from a chemical process. The High Velocity Sales Account Manager will develop an understanding of AspenTech’s value to customers to overachieve sales targets in an assigned,…
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…the imagination and passion of all of us - from design and engineering to the manufacturing and marketing of our billions of MedTech products per year - to look at the impossible and find…
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Ready to take your engineering and management experience to the next level to work on complex construction problems that will have a huge impact on the local community? Parsons is now…
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Parsons is looking for an amazingly talented Risk Manager to join our team! In this role you will protects the firm’s capital and operational baseline by proactively identifying,…
Added 6 mins ago
Plant Manager
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As a Plant Manager, you will lead a growing windows, doors, and trim operation, oversee all aspects of the business while creating a culture of accountability, engagement, safety, and…
Added 7 mins ago
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Product Manager, Supply Chain
True Talent Solutions Partners
Los Angeles, CA
- $175,000 to $200,000 USD / year
- Partner with engineering, design, customer success, and sales to deliver features and support customer onboarding.
Added 7 mins ago
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Product Manager, Product Growth
True Talent Solutions Partners
California, CA
- $165,000 to $250,000 USD / year
…alongside a player-side growth lead, partnering across product, engineering, design, and…
Added 7 mins ago
Physical Scientist
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…Responsibilities As a Physical Scientist (Transportation Logistics Manager), you will: Oversee the planning, design, and safe execution of scientific and engineering projects supporting the…
Added 7 mins ago
General Engineer
Department Of Energy
Carlsbad, NM
…Responsibilities As a General Engineer (Transportation Logistics Manager), you will: Oversee the planning, design, and safe execution of scientific and engineering projects supporting the…

Manager, Service Ops

Maryland Heights, MO, United States

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Job details

Posting language: English
Posted: Nov 9, 2026

Original job description

Date Posted:

2026-11-09Country:

United States of AmericaLocation:

OT139: CZ - ST LOUIS (BRENTWOOD) 1976 Congressional Drive , Maryland Heights, MO, 63146 USAWould you like to join a truly international, talent-driven company that values Safety, Ethics, Quality, Innovation, and Employee Opportunity?

Otis Elevator Company is seeking a Manager, Service Ops to lead maintenance and inspection operations across the greater St. Louis metropolitan area and an assigned portion of Illinois.

You will provide day-to-day leadership for field employees responsible for elevator maintenance, service calls, preventative maintenance, and inspections. You will help ensure employees have the training, materials, technical support, and resources needed to work safely and provide exceptional service to our customers.

We are looking for a people-focused leader who can manage changing priorities, communicate effectively with field employees and customers, and learn the technical aspects of the business.

On a Typical Day, You Will

Lead the daily activities of service and inspection mechanics across the assigned territory.
Plan and organize field operations to meet customer needs, safety expectations, and company standards.
Promote a strong safety culture by delivering established safety training and confirming field employees follow required procedures.
Ensure mechanics have the materials, information, and support needed to complete their work successfully.
Monitor service routes, preventative maintenance activities, service calls, inspections, and callback performance.
Communicate technical and operational information clearly to customers.
Build strong working relationships with union mechanics, customers, and internal partners.
Manage team payroll and related administrative responsibilities.
Respond to changing field conditions and help resolve customer, staffing, and operational challenges.
Support employee training, development, and performance through consistent communication and field engagement.

What You Will Need to Be Successful

A high school diploma or equivalent with relevant professional experience.
A bachelor’s degree is preferred but not required.
2-3+ years of people leadership or team management experience, with two to three years preferred.
Experience leading technicians, mechanics, field employees, skilled trades teams, or service operations personnel.
Strong communication and relationship-building skills.
The ability to effectively lead employees in an environment where collaboration and influence are important.
The ability to remain composed and adaptable when daily priorities change.
A customer-focused mindset and the ability to explain operational or technical information clearly.
Strong organizational, problem-solving, computer, and technology skills.

Work Authorization:

Given the nature of the position, Otis Elevator does not support sponsorship, e.g. H-1B or TN petitions/applications, for this position.

Benefits:

Otis currently provides our colleagues with the following benefits:

401(k) plan that includes generous company match and a separate automatic retirement contribution
Comprehensive medical, prescription drug, dental and vision coverage for colleagues and their eligible dependents, beginning on their first day of employment
Three weeks paid vacation and paid company holidays
Paid sick leave - Employee assistance and wellness incentive programs
Life insurance and disability coverage
Voluntary benefits, such as legal, pet, home, and auto insurance
Birth/adoption and parental leave benefits
Adoption assistance
Tuition reimbursement program
Peer recognition and service anniversary awards, as well as spot performance bonus opportunities

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.

Become a part of the Otis team and help us #Buildwhatsnext! Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.

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More about this job

Skills

Leadership
Inspection
Technical support
Monitor customer service
Manage staff
Payroll
Staff training
Communication skills
Relationship building
Adaptability
Problem solving

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