Jobs in the United States

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Oliver Wyman - Commercial Effectiveness – Senior Consultant /Associate
Oliver Wyman, LLC
NY · WA
Marketing effectiveness: marketing ROI, loyalty program design, customer value management / “ADR”, test and-learn platform, propensity modelling, and digital campaign optimization
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Senior Manager, Health Care Compliance Officer
Johnson & Johnson Services Inc. Legal Entity
Titusville, NJ · Horsham, PA
We are searching for the best talent for a Senior Manager, Health Care Compliance Officer to be based in Titusville, NJ or Horsham, PA.
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Quality Engineering Manager
Johnson & Johnson Surgical Vision Inc. Legal Entity
Jacksonville, FL
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Senior Manager Source Compliance
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Raritan, NJ · Jacksonville, FL · Boston, MA · Cincinnati, OH
Will establish and execute the Compliance strategies for the management of Suppliers.
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Sports Strategic Marketing Manager
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Territory Manager (San Diego, CA/Orange County) – Johnson & Johnson MedTech – Neurovascular
DePuy Synthes Sales, Inc. Legal Entity
San Diego, CA
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Malvern, PA · Titusville, NJ · Spring House, PA
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Johnson & Johnson Services Inc. Legal Entity
Raritan, NJ
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AmeriCorps RSVP Program Manager (Program Manager I, Grade N23)
Montgomery County (MD)
Germantown, MD
- $37.95 to $60.62 USD / hour
…dedicated professional to serve as the AmeriCorps Seniors RSVP Program Manager. This position provides leadership and oversight of the Retired and Senior Volunteer Program (RSVP), a…
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Cook Inpatient Hospital
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Exalt Health, an acute rehabilitation hospital, provides an intensive rehabilitation program and admitted patients must be able to tolerate three hours of intense rehabilitation services…
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Care Manager, RN (Remote / GA)
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- $80,000 to $90,000 USD / year
Join our team and make a positive impact on the lives of others! We are looking for a Care Manager, RN for our Georgia team!
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Senior Transportation Services Program Operations Manager
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Responsible for adhering to all components of the company risk management program.
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Property Manager
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Property management may be our business, but people are our passion.
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Property management may be our business, but people are our passion.

Manager Customer Services

Grand Junction, CO, United States

$97,530.00 - $146,290.00 Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience.

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Job details

Pay: $97,530.00 - $146,290.00 Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience.
Apply by: Nov 24, 2026
Experience: High school diploma and 2+ years of aftermarket and/or workshop experience or equivalent combination of education and experience.
Posting language: English
Posted: Nov 10, 2026

Original job description

Career Area:

Product Support

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

About SPM Oil & Gas SPM Oil & Gas, a Caterpillar company, provides superior products and service solutions to make our customers more efficient and lower total cost of ownership. Globally, we deliver engineered oilfield and drilling equipment repair and certification, mechanical and rotating equipment repairs and upgrades, rapid prototyping of spare parts, robust asset management, operation and maintenance and field engineering services. We offer a wide range of career opportunities across a variety of technical and business roles in engineering and service locations worldwide. Join our team and help build engineering solutions that change the industry.

Job Summary:

The Manager Customer Services directs all activities and staff for technical field service programs for product installation, trouble-shooting, maintenance, repair, and customization.

Additional Information:

Relocation assistance is available
Sponsorship is not available

What you will do:

Creates and manages field service infrastructure; establishes and maintains the training readiness of the organization.
Directs, motivates and develops the team. Supports the culture and values of the organization. Facilitates smooth workflow; ensures high standards and quality of technical work.
Drives the development of work plans, budgets, schedules and evaluation criteria for field service activities, projects and personnel.
Designs and prices field services to meet demand and both timing and financial targets; negotiates customized technical support agreements.

What you will have:

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.

Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.

Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

Additional requirements:

High school diploma and 2+ years of aftermarket and/or workshop experience or equivalent combination of education and experience.
Have a mechanical aptitude.
Thorough working knowledge of aftermarket operations, equipment, and processes.

Top Candidates will have:

Prior supervisory experience.
Proficiency in Microsoft office products.
Must be willing to work outside of normal work hours including overtime and alternate shifts.
Must be able to move items weighing up to 35 pounds.
Must be at least 21 years of age
Have a clean driving record, which generally means:
No more than (2) moving violations within the last 12 months.
No more than three (3) moving violations in the past three (3) years.

Summary Pay Range:

Benefits:

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

Medical, dental, and vision benefits*
Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
401(k) savings plans*
Health Savings Account (HSA)*
Flexible Spending Accounts (FSAs)*
Health Lifestyle Programs*
Employee Assistance Program*
Voluntary Benefits and Employee Discounts*
Career Development*
Incentive bonus*
Disability benefits
Life Insurance
Parental leave
Adoption benefits
Tuition Reimbursement
These benefits also apply to part-time employees

This position requires working onsite five days a week.

Relocation is available for this position.

Visa Sponsorship is not available for this position.

Posting Dates:

November 10, 2026 - November 23, 2026 Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.

Not ready to apply? Join our Talent Community.

Apply on cat.wd5.myworkdayjobs.com

More about this job

Skills

Customer service
Workflow
Technical support
Decision making
Critical thinking
Communication skills
Microsoft Office

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Work requirements

Jobs in the United States