Jobs in the United States

25+ jobs

Added 1 min ago
Reporting and Gift Specialist
Concordia University Wisconsin/Ann Arbor
Mequon, WI
The Human Resources Department has been appointed to manage the equal employment opportunity program, including all equal employment opportunity activities, as required by federal, state…
Added 1 min ago
FC
Clinic Director - Therapist or Psychologist
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Loveland, CO
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LCSW, LMFT, or LPC: $97,000 - $106,000 Depending on Experience. Opportunity for compensation rewards through our 5-star program, $52,000 annually.
Added 1 min ago
AL
Technology - Director / Senior Director, SAP Program Manager
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- $200,000 to $400,000 USD / year
As the Director/ Sr. Director, SAP Program Management, you will:
Added 2 mins ago
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Bilingual Medical Assistant - San Vicente
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Los Angeles, CA
- $23 to $24.72 USD / hour
…ancillary testing and tasks as directed by the Center Medical Director (including but not limited to PFT, EKG, injections, audiograms, blood draws, etc.) and as certified - Performs DOT and…
Added 2 mins ago
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Medical Assistant (Burbank)
Concentra
Burbank, CA
- $23 to $27.02 USD / hour
…ancillary testing and tasks as directed by the Center Medical Director (including but not limited to PFT, EKG, injections, audiograms, blood draws, etc.) and as certified - Performs DOT and…
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Physician Clinic Medical Director
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LPN Dispensing Nurse
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- $34.81 to $35.5 USD / hour
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Rehab Director
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Associate Director of Development Strategy and Analytics
UWMSN University of Wisconsin Madison
Madison, WI
- $60,000 to $70,000 USD / year
…analytical, and innovative professional to serve as Associate Director of Development Strategy and Analytics. This position will leverage data-driven insights to strengthen donor…
Added 4 mins ago
Respiratory Therapist- Adult Critical Care- (24 hours/ Rotating) Sign-on Bonus Available
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Shipping & Receiving Clerk
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Notes: Actual compensation will be based on skills, experience, and work location, and may vary from the posted range. This posting reflects compensation at the time of posting and may be…
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Director of People and Culture
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Foster Care Supervisor
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Director of Project & Program Management
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The Director, Project & Program Management will direct the delivery of GB's AI and enterprise technology portfolio as AI Solutions as we continue to grow. Within the AI Solutions on Agile…
Added 11 mins ago
H20 Quality Management Administrator
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Tempe, AZ
…administration of the AHCCCS Housing and Health Opportunities (H2O) program. This position oversees provider quality, performance monitoring, data integrity, utilization, service and…
Added 11 mins ago
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Safety and Risk Manager
Town of Wendell
Wendell, NC
- $38.99 to $60.43 USD / hour
…implementing, and monitoring a comprehensive risk management and safety program for the Town. Work is performed independently under the general supervision of the Human Resources Director…
Added 11 mins ago
Coaching for Impact -Business Banking-Area Manager - Executive Director
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…criminal conviction history, including pretrial diversions or program…
Added 12 mins ago
Customer Success Manager - Department of War
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We are hiring an Associate Director, Customer Success, reporting to the SVP of Government Customer Success, to support a portfolio of Department of War customers. This is a hands-on,…
Added 13 mins ago
Medical Director – Physical Medicine and Rehabilitation
Elevance Health
Atlanta, GA · Indianapolis, IN
…responsible for reviewing high-cost DME requests. The Medical Director focuses on evaluating cases to determine the appropriateness of services, particularly within a Medicaid context. The…
Added 13 mins ago
Senior Manager, MN Clinical Operations - General Surgery & Peds Plastics
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Los Angeles, CA · Beverly Hills, CA
…development and operations for a specific specialty, regional program or department. The Senior Manager, MN Clinical Ops plays an important role in coordinating the strategic planning,…
Added 13 mins ago
MW
Radiology (X-Ray) Technologist (Outpatient)-Full Time
Mary Washington Healthcare
United States
- Full-time
Maintains clinical records and assists Clinical Coordinator and Program Director in development of such records.
Added 13 mins ago
CA
Exempt to Permanent – Public Information Officer (1312) – Citywide (168253)
City and County of San Francisco
San Francisco, CA
- $99,892 to $121,368 USD / year
Compensation Range: $99,892 to $121,368 annually (For more information, click here)

Manager, Customer Relationship Management & Program Enablement

Remote, United States

Salary: $55,000 - $60,000 Reports to: Senior Director, Salesforce Platform and Governance Department: Office of the Chief Operating Officer Primary clients: Corporate Programs + Nonprofit and Impact Programs Location: Points of Light is a remote-first organization.

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Job details

Pay: Salary: $55,000 - $60,000 Reports to: Senior Director, Salesforce Platform and Governance Department: Office of the Chief Operating Officer Primary clients: Corporate Programs + Nonprofit and Impact Programs Location: Points of Light is a remote-first organization.
Experience: 3-5 years of experience in CRM enablement, program operations, project coordination, database management, or a related field.
Posting language: English

Original job description

Join Points of Light and Change the World As the world’s largest organization dedicated to increasing volunteer service, Points of Light engages more than 3.8 million volunteers across 32 countries. Cast from the vision of one thousand points of light shared by its founder, President George H.W. Bush, in his 1989 inaugural address, Points of Light was founded in 1990 as an independent, nonpartisan, nonprofit organization to encourage and empower the spirit of service. The organization extends President Bush’s vision that “any definition of a successful life must include serving others.” Today, Points of Light continues to transcend politics and borders to inspire millions of individuals worldwide to take action. Join Us: Be part of a movement that changes lives and communities. Please read the position description below. For more information, visit pointsoflight.org. Salary: $55,000 - $60,000 Reports to: Senior Director, Salesforce Platform and Governance Department: Office of the Chief Operating Officer Primary clients: Corporate Programs + Nonprofit and Impact Programs Location: Points of Light is a remote-first organization. Any U.S. location in the Eastern or Central time zone in a market with a major airport. Atlanta, GA preferred.

Position Summary:

The Manager, Customer Relationship Management (CRM) and Program Enablement, serves as the embedded Salesforce and operations partner for Corporate Programs and Nonprofit and Impact Programs. The role gathers program requirements, supports approved Salesforce workflows; maintains program data and reporting; provides role-based training and user support; and coordinates assigned meetings, operational handoffs, Corporate Service Council contracts/reporting and other program enablement support as needed. Additional requests within these areas will be scoped and prioritized with the Senior Director alongside ongoing responsibilities. This role translates operational needs into practical Salesforce and process improvements, maintains reliable data and documentation, and helps ensure consistent execution across both client teams.

Position Functions and Responsibilities Include:

Program and Team Operations

Coordinate assigned Corporate Programs, Nonprofit and Impact Programs, and cross-functional meetings, including scheduling, materials, decision and action tracking, and follow-through.
Maintain related standard operating procedures, documentation and SharePoint resources.
Manage routine operational handoffs through agreed workflows and provide Finance with complete and timely program information needed for invoicing and revenue recognition. Finance retains responsibility for accounting decisions.
Prepare CSC membership contracts using approved templates; coordinate the supporting documentation and handoffs required for approval, signature, invoicing and revenue recognition; and provide related CSC reporting and operational support as needed.

CRM and Program Enablement

Translate Corporate Programs and Nonprofit and Impact Programs needs into clear Salesforce requirements and support the rollout and adoption of approved workflows in partnership with the Senior Director, Salesforce Platform & Governance.
Maintain Corporate Programs and Nonprofit and Impact Programs data quality, reports and dashboards; develop reports as needed; monitor adoption and data completeness.

Training Adoption and Client Support

Provide role-based Salesforce training to Programs teams and monitor adoption, data completeness and consistent use of agreed processes.
Serve as the primary business-facing CRM resource for Corporate Programs earned-income users, providing day-to-day process support and troubleshooting, and preparing relevant program data to inform sales conversations.

Continous Improvement and Platform Partnership

Work with supervisor and Enterprise Operations Group leadership to assess program enablement requests and recommend priorities based on impact, feasibility, client needs and approved enterprise priorities; document clear requirements and acceptance criteria.
Partner with the Senior Director, Salesforce Platform & Governance on configuration, integrations, releases, testing and technical implementation.
Test and validate system changes with affected users before adoption and maintain process documentation and role-based guidance.
As assigned, serve as project manager for time-bound cross-functional Tiger Teams with a defined purpose, executive sponsor, scope, capacity plan and end date.
Support additional CRM and program operations requests and contribute to projects, with scope and priority agreed with the Senior Director alongside existing responsibilities.

Other

If Atlanta-based, onsite Points of Light office support, as needed.

Core Knowledge, Skills and Abilities:

Strong Salesforce or comparable CRM skills, including data stewardship, reporting and user support.
Ability to translate business needs into clear process and system requirements.
Excellent project coordination, meeting facilitation, documentation and follow-through skills.
Proficient in maintaining accurate program and contract-support records across multiple stakeholders.
Proven analytical and problem-solving skills with a practical continuous-improvement mindset.
Clear written and verbal communication skills for technical and non-technical audiences.
Ability to manage competing priorities and escalate risks or unclear ownership appropriately.
Service-oriented judgment while maintaining process and data standards.

Requirements:

3-5 years of experience in CRM enablement, program operations, project coordination, database management, or a related field.
Experience using Salesforce or a comparable CRM; experience building reports or dashboards preferred.
Experience coordinating cross-functional workflows, meetings and documentation.
Strong proficiency in Microsoft Office and SharePoint.
Ability to create a welcoming work environment for all.

Culture and Values: Points of Light has a 35-year plus history that it seeks to honor, while looking toward the future as an innovative thought leader in the social sector. We have a fast-paced, collaborative environment. Our organization values innovation, dedication, teamwork and respectfulness. We enjoy thinking big, but also working hard to deliver our best work. Our team is solution-oriented, looking for someone who is always ready to deliver on ways to solve challenges, internally and with external partners. What We Offer: Competitive compensation and excellent benefits including a robust PTO program: 18 days of PTO (increases to 20 days after three years of service) and 10 holidays; plus, we are closed December 25-January 1. Medical, dental and vision benefits offered, free life insurance, along with long-term and short-term disability, a 403(b) program with employer match, parental leave and one day of volunteer time off per month.

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More about this job

Skills

Salesforce
Microsoft Office
Reporting
Documentation
Scheduling
Microsoft SharePoint
CSC
Troubleshooting
Sales
Leadership
Problem solving
Process improvement
Communication skills
Teamwork

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