Jobs in the United States

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Added 7 mins ago
Licensed Practical Nurse/Licensed Vocational Nurse, Rehabilitation
Lifepoint Health
Louisville, KY
The Nurse Manager is responsible for overseeing nursing operations within an assigned unit, including supervision of nursing staff, ensuring adherence to clinical policies and standards,…
Added 7 mins ago
Licensed Practical Nurse/Licensed Vocational Nurse, Rehabilitation
Lifepoint Health
Louisville, KY
The Nurse Manager is responsible for overseeing nursing operations within an assigned unit, including supervision of nursing staff, ensuring adherence to clinical policies and standards,…
Added 9 mins ago
Process Specialist
Domtar Products
Bennettsville, SC
Our workforce is comprised of 14,000 talented and hardworking individuals. We are proud to offer competitive compensation, a supportive working environment, rewarding career paths and…
Added 11 mins ago
OR
Wireless Retail Sales Associate - W2145
OSL Retail Services Inc
WHITEHALL, PA
- $19 USD / hour
Benefit from sales incentives, career development opportunities, and an employee referral program.
Added 11 mins ago
OR
Wireless Retail Sales Associate - W2279
OSL Retail Services Inc
GLEN BURNIE, MD
- $19 USD / hour
Benefit from sales incentives, career development opportunities, and an employee referral program.
Added 17 mins ago
Learning Experience Designer
University System of Georgia
GA
…integration. The Learning Experience Designer will support workforce development initiatives within the institute to facilitate adult learners in acquiring knowledge, skills, and…
Added 17 mins ago
Recruiting Manager
Lincoln Electric
Cleveland, OH
This leader develops scalable recruiting processes, workforce attraction strategies, community partnerships, recruitment marketing programs, and workforce planning initiatives that improve…
Added 20 mins ago
Long-Term Disability Claim Manager
New York Life
Remote, United States
The LTD Claim Manager is responsible for accomplishing training requirements, learning, and applying the LTD concepts gained in classroom and on the job training to successfully manage an…
Added 20 mins ago
Heat Treat Technician
Magna Powertrain of America Inc.
Sterling Heights, MI
…exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you…
Added 24 mins ago
Director, In Store
Macy's
Glendale, AZ
…standards for customer service. With training, coaching and development, a team of People Leaders and Colleagues will grow following your leadership. Perform other duties as assigned. This…
Added 25 mins ago
Learning Experience Design Intern
The Kendall Group, Inc.
Portage, MI
Education: Pursuing an associates, bachelor's or graduate degree at an accredited institution in workforce education and development, human resources, communication and media studies,…
Added 27 mins ago
Mechanical Engineer
Yancey Bros. Co.
Peachtree City, GA
Product development tasks as assigned by company
Added 30 mins ago
Business Manager C (VDH03480)
Virginia Department of Health
Roanoke, VA
Supports employee growth through regular feedback, coaching, and professional development opportunities
Added 31 mins ago
PF
Founding Recruiter & Talent Acquisition Lead
Pronto Fulfillment LLC
Manassas, VA
- $85,000 to $100,000 USD / year
University & Community Partnerships: Build robust internship and workforce development programs by partnering with local institutions like George Mason University (SciTech Campus), Northern…
Added 31 mins ago
CC Manager
Turner Construction
Augusta, GA
Partner with local, community, City, State, Federal and other organizations that advocate for UBEs and/or workforce development.
Added 44 mins ago
Pest Technician
PALMETTO EXTERMINATORS LLC
Crofton, MD
…We invest in our team members through training and personal development. A Pest Technician is a rewarding career where you can make a real impact and be a part of a supportive, professional…
Added 51 mins ago
VH
Administrative Officer
Veterans Health Administration
Wichita, KS
- $50,460 to $80,243 USD / year
Added 51 mins ago
VH
Secretary (OA)
Veterans Health Administration
Wichita, KS
- $50,460 to $72,644 USD / year
Added 51 mins ago
VH
Supervisory Pharmacy Technician
Veterans Health Administration
San Francisco, CA
- $102,818 to $133,671 USD / year
Assist with the development of performance standards that are realistic, challenging, and supporting the organizational mission, vision, and goals. Responsible for ensuring all technicians…
Added 52 mins ago
Engineering Manager, Order Platform Checkout
DoorDash USA
NY
DoorDash is looking for an Engineering Manager with a strong platform mindset to lead the Order Platform Checkout team. This team’s mission is to deliver reliable, feature-rich, and…
Added 52 mins ago
Urban Forester
University of South Carolina
SC
As a working manager, administers and continuously improves the campus urban forest program. Assesses campus trees for health, structural condition, pest and disease concerns, and risk;…
Added 54 mins ago
UA
Program Manager
U.S. Army Corps of Engineers
Chattanooga, TN · Nashville, TN · Grand Rivers, KY · Florence, AL
- $106,437 to $144,102 USD / year
Serve as Deputy Operations Manager for a large, diverse staff to include subordinates, engineering and technicians, administrative staff, skilled trades, program analysts, and contractors.…
Added 54 mins ago
VH
Safety & Occupational Health Manager
Veterans Health Administration
Las Vegas, NV
- $108,719 to $141,337 USD / year
The Safety Manager's job, with the assistance of his subordinate staff, is to oversee, monitor and evaluate safety activities; to manage the overall facility safety program to provide the…
Added 54 mins ago
VH
Housing Manager
Veterans Health Administration
Tucson, AZ
- $91,205 to $118,569 USD / year
…within walking distance of the treatment facility. The Housing Manager serves as supervisor of the Fisher House…
Added 54 mins ago
VH
Senior Social Worker (BHIP)
Veterans Health Administration
Farmington, MO
- $102,460 to $133,201 USD / year

Manager, Contact Center - Planning and Forecasting

United States

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Job details

Posting language: English

Original job description

Location: [[location]] Cities: [[sfstd_jobLocation_obj]] Requisition ID: [[id]] This job will continue to be posted until at least 11/9/2026. If interested, please apply prior to this date. Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

This job is part of a strong team that truly drives change for the airline. The Contact Center Strategy & Planning Team within the Customer Experience organization is at the epicenter of all Customer Experience strategic initiatives.
Works cross-functionally with all groups within the Customer Experience organization, including Customer Experience Innovation and Delivery, Reservations, Service Recovery, and Contact Center Technology, as well as with Finance, Loyalty, Sales and Distribution, among others
This highly analytical position leads a diverse team of analysts specializing in staffing models and financial forecasting. Must be highly analytical, able to adjust focus/priorities frequently and with little notice and be able to understand the challenges of the contact center operation.

What you'll do

Leads a team of analysts who conduct statistical and trend analyses to forecast call/case volume and other key metrics in order to accurately develop financial and staffing models
Partners closely with Finance and Contact Centers to develop budgets, financial forecasts and staffing models to support staffing needs and promote customer experience initiatives
Builds relationships with business owners at all levels within Customer Experience, Reservations and Service Recovery
Works closely with Contact Center leaders to make headcount decisions driven by schedule changes, demand fluctuations, team member changes, etc
Provides a team of analysts with structure, support, and most importantly, care
Leads the budget cycles for Contact Center headcount forecasts that represent ~$300M of annual expense

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in Aviation, Mathematics, Statistics, Finance, Industrial Engineering, Business or related analytical field or equivalent experience/training
5 years of related work experience
Minimum 4 years of experience in workforce planning, contact center strategy, finance, network planning, revenue management, or related airline field
Advanced experience with Excel modeling

Preferred Qualifications- Education & Prior Job Experience

Master's degree
Contact center knowledge (Reservations and/or Service Recovery) and understanding of contact center operations and staffing strategies
Experience working with and presenting to senior leadership
Prior experience with American's financial budget and forecast process

Skills, Licenses & Certifications

Ability to lead a team on projects that impact multiple business units
Strategic mindset with a demonstrated aptitude for understanding the business, working with data, and solving problems creatively
Effective leadership skills with the ability to communicate expectations, motivate team members, provide feedback, delegate tasks and promote career growth of direct report(s)
Advanced experience with Excel and PowerPoint presentation development
Self-motivated individual with a high personal standard of excellence who can work independently to drive for results
Excellent organizational and planning skills
Ability to work within teams to accomplish goals
Excellent presentation skills
Ability to explain technical concepts and adjust messaging based on the audience, including non-technical groups
Ability to influence through outstanding interpersonal skills, collaboration, and negotiation skills

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Cities: [[sfstd_jobLocation_obj]]

Requisition ID: [[id]]

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