Jobs in the United States

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Added 1 min ago
EM
Surgical Technologist (non certified)-Per Diem
EvergreenHealth Monroe
Monroe, WA
- $36.58 to $61.56 USD / hour
Current Basic Life Support (BLS) certification and Washington State Surgical Technologist (ST) license required · Must possess visual, touch and manual dexterity
Added 2 mins ago
Positive Support Professional
Genesis Group Homes
Brooklyn Park, MN
The written assessment must be based in data collection and analysis and include, at a minimum:
Added 6 mins ago
Senior Director, Loyalty Technology, Roadmap & Communication (CCL)
Carnival Corporation
Miami, FL
Platform Configuration, Comarch Management & Technology Operations: Own program and promotion configuration in Comarch, including tier logic, earn and burn rules, promotional constructs and…
Added 7 mins ago
Project Manager PMO
Vallourec North America
Youngstown, OH
…resilience of the steel we produce. The Capital Projects Project Manager is a critical leader in driving strategic investments, responsible for planning, executing, and delivering…
Added 7 mins ago
A
Water-Wastewater Project Manager
AECOM
Chelmsford, MA
- $120,000 to $140,000 USD / year
…world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our…
Added 7 mins ago
A
Director of Design-Build
AECOM
Los Angeles, CA
- $225,000 to $250,000 USD / year
…planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact…
Added 8 mins ago
S
401k Specialist, Plan Deconversion - WORK FROM HOME U.S. ONLY
Slavic401k
Boca Raton, FL
- $22 to $25 USD / hour
The Plan Deconversion Specialist supports the technical and operational execution of retirement plan exits, deconversions, outgoing transfers, plan terminations, and related asset and…
Added 10 mins ago
North America Sales Manager (Logistics Automation)
Catalyx
Newtown, PA
engineered systems integration, technical services, and project delivery for
Added 10 mins ago
Tech Infra Program Manager II, Network Design and Deployment Team (NIDD)
Amazon Web Services, Inc.
Culpeper, VA
The AWS Network Design and Deployment Team (NIDD) team is searching for a passionate and talented Technical Infrastructure Program Manager (TIPM) to drive Data Center and Network Capacity…
Added 11 mins ago
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Project Manager
Actalent
Sidney, OH
- $100,000 to $120,000 USD / year
Job Title: Project ManagerJob DescriptionThis Project Manager role focuses on leading complex, engineer-to-order machinery and industrial equipment projects from customer order through…
Added 12 mins ago
Retail Store Manager | New York / New Jersey
Whizz
New York, NY
Whizz, a leader in innovative transportation solutions for delivery riders, is seeking a strategic and results-driven Store Manager to lead our e-bike store. This is a leadership role where…
Added 12 mins ago
FI
Digital Marketing Manager
Forms+Surfaces Inc
Phoenix, AZ
- $100,000 to $110,000 USD / year
Based in Phoenix or Pittsburgh and reporting to the Vice President of Marketing, the Digital Marketing Manager leads Forms+Surfaces' digital marketing and content strategy. This…
Added 12 mins ago
Senior Technical Project Manager
Codal
Chicago, IL
…whatever’s needed to deliver successful projects. As a Senior Technical Project Manager, you’ll sit closest to engineering, partnering with architects, tech leads, and DevOps to turn…
Added 13 mins ago
Program Manager - BSS
Infosys
United States
OSS Program & Delivery Management , Telecom OSS/BSS Domain Leadership in Plan & Build , OSS Transformation & Modernization , Technical Program Leadership in Java stack
Added 14 mins ago
RW
Document Control Clerk
Rock West Composites
San Diego, CA
- $26 to $35 USD / hour
…quality management system requirements. Reporting to the Quality Manager, this role ensures documentation is accurate, properly maintained, and available to support production, customer…
Added 14 mins ago
Supervisor, Master Control Hub
ION Media Networks, Inc.
Indianapolis, IN
Must have a high school diploma or equivalent
Added 16 mins ago
JA
Product Manager Mobile Experience
JetBlue Airways Corporation
Washington, DC · Orlando, FL · Salt Lake City, UT · Long Island City, NY
- $90,500 to $128,600 USD / year
The Product Manager leads continuous product discovery and partners closely with Design, Engineering, Data, Delivery Management, and matrix partners throughout the product lifecycle to…
Added 17 mins ago
MH
Lifecycle Marketing Manager
Marek Health
Remote, United States
- $85,000 to $95,000 USD / year
We are hiring a Lifecycle Marketing Manager to own email and SMS end-to-end across all three Marek brands: Marek Health, Marek Diagnostics, and Marek Supplements. This covers every email…
Added 18 mins ago
Project Execution Manager, Hyperscale
Vertiv
TX
…you will lead and coordinate cross-functional teams spanning technical development, R&D, operations, manufacturing, quality, customer service, project management, and field service. You…
Added 19 mins ago
Product Manager (Embedded Analytics
ESO
Remote, United States
Partner with Technical Program Managers (TPMs), Engineering, and Product Managers on adjacent domains to keep priorities aligned at the portfolio level.
Added 20 mins ago
Test Manager | LP-SPS
Texas Instruments
Dallas, TX
LP-SPS in Texas Instruments is seeking an experienced and technically strong Test Engineering manager to lead in development, implementation and optimization of test solutions across a…
Added 22 mins ago
Material Planner I
Premier PV. LLC
Dallas, TX
…firm representative, contact the Primoris Talent Acquisition Manager directly for consideration. Primoris or its subsidiaries will not be responsible for any fees arising from the use of…
Added 22 mins ago
Sr Fleet Field Services Manager - Energy
Primoris Services Corporation
Pearland, TX · Baton Rouge, LA
The Sr Fleet Field Services Manager – Energy leads all field fleet service activity across the Primoris Energy segment. The role oversees the Field Fleet Managers for the Pipeline,…
Added 23 mins ago
CC
Center Administrative Assistant
Child-Parent Centers, Inc.
Tucson, AZ
- $15.55 USD / hour
…equivalent that supports high-quality implementation of our program as determined by the…
Added 24 mins ago
IG
Program Manager - IT Delivery
Insight Global
Remote, United States
- From $74 USD / hour
The Project Manager will own delivery from initial discovery through execution and go-live. This includes supporting early resource planning, technical discovery, scope definition,…

Manager, Contact Center - Planning and Forecasting

United States

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Job details

Posting language: English

Original job description

Location: [[location]] Cities: [[sfstd_jobLocation_obj]] Requisition ID: [[id]] This job will continue to be posted until at least 11/9/2026. If interested, please apply prior to this date. Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

This job is part of a strong team that truly drives change for the airline. The Contact Center Strategy & Planning Team within the Customer Experience organization is at the epicenter of all Customer Experience strategic initiatives.
Works cross-functionally with all groups within the Customer Experience organization, including Customer Experience Innovation and Delivery, Reservations, Service Recovery, and Contact Center Technology, as well as with Finance, Loyalty, Sales and Distribution, among others
This highly analytical position leads a diverse team of analysts specializing in staffing models and financial forecasting. Must be highly analytical, able to adjust focus/priorities frequently and with little notice and be able to understand the challenges of the contact center operation.

What you'll do

Leads a team of analysts who conduct statistical and trend analyses to forecast call/case volume and other key metrics in order to accurately develop financial and staffing models
Partners closely with Finance and Contact Centers to develop budgets, financial forecasts and staffing models to support staffing needs and promote customer experience initiatives
Builds relationships with business owners at all levels within Customer Experience, Reservations and Service Recovery
Works closely with Contact Center leaders to make headcount decisions driven by schedule changes, demand fluctuations, team member changes, etc
Provides a team of analysts with structure, support, and most importantly, care
Leads the budget cycles for Contact Center headcount forecasts that represent ~$300M of annual expense

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in Aviation, Mathematics, Statistics, Finance, Industrial Engineering, Business or related analytical field or equivalent experience/training
5 years of related work experience
Minimum 4 years of experience in workforce planning, contact center strategy, finance, network planning, revenue management, or related airline field
Advanced experience with Excel modeling

Preferred Qualifications- Education & Prior Job Experience

Master's degree
Contact center knowledge (Reservations and/or Service Recovery) and understanding of contact center operations and staffing strategies
Experience working with and presenting to senior leadership
Prior experience with American's financial budget and forecast process

Skills, Licenses & Certifications

Ability to lead a team on projects that impact multiple business units
Strategic mindset with a demonstrated aptitude for understanding the business, working with data, and solving problems creatively
Effective leadership skills with the ability to communicate expectations, motivate team members, provide feedback, delegate tasks and promote career growth of direct report(s)
Advanced experience with Excel and PowerPoint presentation development
Self-motivated individual with a high personal standard of excellence who can work independently to drive for results
Excellent organizational and planning skills
Ability to work within teams to accomplish goals
Excellent presentation skills
Ability to explain technical concepts and adjust messaging based on the audience, including non-technical groups
Ability to influence through outstanding interpersonal skills, collaboration, and negotiation skills

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Cities: [[sfstd_jobLocation_obj]]

Requisition ID: [[id]]

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Jobs in the United States