Jobs in the United States

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Added 1 min ago
T-Ads Senior Technical Program Manager
T-Mobile USA, Inc.
Bellevue, WA · NY
Delegate program responsibilities and manage resources to resolve conflicts and support technical solution development.
Added 1 min ago
Technical Project Management
Applied Materials
Gloucester, MA · Gloucester
The Technical Project Manager drives high-velocity execution of critical, business-impacting initiatives for the Varian division of Applied Materials. This role manages a portfolio of cost…
Added 1 min ago
Director, Commercial Systems Data Migration Lead
Eagan, MN · NY
You will work with a globally distributed team, manage a significant program delivery and, and serve as the accountable owner of data readiness for go-live, advising senior leadership on…
Added 2 mins ago
P
Advanced Manufacturing - Technical Project Manager
PACCAR
Chillicothe, OH · Kirkland, WA
- $104,100 to $162,900 USD / year
The Technical Project Manager will provide leadership and direction for the development anddocumentation related to manufacturing readiness for new product and operational programs.…
Added 2 mins ago
Pre-Award Services Manager
East Carolina University
NC
The Pre-Award Services Manager (PSM) will lead a team comprised of Sponsored Programs Officers (SPO) and Pre-Award Services Specialists (PSS) staff. Using professional competence,…
Added 4 mins ago
Senior Engineer
Mission Support & Test Services, LLC (MSTS)
North Las Vegas, NV · Mercury, NV
This position will report to the Data and Diagnostics (D&D) Manager. The Senior Engineer serves as the Subject Matter Expert (SME) within the D&D group, providing technical leadership…
Added 4 mins ago
Security Systems Project & Integration Specialist
Carvana
Atlanta, GA
Manage multiple priorities and escalate significant issues to senior-level management as necessary and provide recommendations to ensure solutions are developed and implemented.
Added 4 mins ago
Project Specialist, Safe and Secure Operations Strategy
Carvana
Atlanta, GA
Manage multiple priorities and escalate significant issues to senior-level management as necessary and provide recommendations to ensure solutions are developed and implemented.
Added 4 mins ago
Manager, Brand & Product Marketing
Perry Ellis International
Miami, FL
We are seeking an experienced, strategic PEI Golf Brand & Product Marketing Manager to lead the seasonal creation, production, and retail deployment of marketing assets across our Core Golf…
Added 4 mins ago
Budget Analyst III
Chickasaw Aerospace, LLC
Arlington, VA
A Budget Analyst III provides senior-level budget analysis and financial management support to an Army client operating in a fast-paced, headquarters-level environment. Manages complex…
Added 5 mins ago
Tech Infra Program Manager, GCNA
Amazon Data Services, Inc.
Seattle, WA
Amazon Web Services is looking for a Technical Infrastructure Program Manager (TIPM) to expand our Global Connectivity and Network Availability Deployment (GCNA-D) team.
Added 5 mins ago
JL
Cybersecurity Analyst III - CSET Lead
JT4, LLC
Edwards AFB, CA
- $120,000 to $150,000 USD / year
Interface with the Information System Security Manager (ISSM), program managers, system stakeholders, and external contractors to coordinate cybersecurity requirements and architecture flow…
Added 9 mins ago
Policy Team Lead
KBR Wyle Services, LLC
McLean, VA · Bethesda-Chevy Chase, MD
Innovative Projects: KBR’s work is at the forefront of engineering, logistics, operations, science, program management, mission IT and cybersecurity solutions.
Added 9 mins ago
Development Associate, Human Resources Organizational Development
Trustmark Bank
Jackson, MS
As a participant in the Human Resources Development Program, you will work within our Organizational Development department where you will assist the Talent Development Manager in…
Added 10 mins ago
Independent Tech Risk Manager Sr
PNC
Pittsburgh, PA · Birmingham, AL · Phoenix, AZ · Denver, CO · Washington, DC · Chicago, IL · Charlotte, NC · Raleigh, NC · Cleveland, OH · Dallas, TX · Houston, TX
The Independent Tech Risk Manager Sr is a highly experienced second line of defense (2LOD) independent contributor responsible for providing credible challenge, oversight, and risk advisory…
Added 10 mins ago
Senior Trial Consultant
IMS Legal Strategies
Remote, United States
Reporting to the Trial Consulting Manager, the Senior Trial Consultant is a billable professional who partners with clients and internal teams to conceptualize, develop, and deliver…
Added 11 mins ago
Senior Onsite Technical Program Manager - Data Center Deployment
Nscale
United States
Proven experience as an onsite Technical Program Manager, Deployment Lead, or similar role supporting data center construction, GPU cluster deployments, or large-scale infrastructure…
Added 11 mins ago
Senior Manager - MarTech AI Product Management
American Express
New York, NY · NY
The Senior Manager, MarTech AI Product Management, will be responsible for delivering and scaling AI-powered products and use cases that enable marketers across the enterprise. This role…
Added 12 mins ago
Senior Product Manager, Value realization
Humana
Des Moines, IA
To help deliver on this mission, we are seeking a Senior Product Manager to drive the delivery of new reporting requirements for Next Best Action (NBA) and to assist with measurement…
Added 12 mins ago
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Sr Associate, Client Service Onboarding Manager
Principal Financial Group
Des Moines, IA
- $55,800 to $126,000 USD / year
The Sr Associate, Client Service Onboarding Manager will lead an assigned group of clients at a plan level, through the retirement plan onboarding process by coordinating all aspects of the…
Added 12 mins ago
Continuous Improvement Manager - Des Moines, IA
Hubbell Power Systems
Des Moines, IA
Partnering with Plant Leadership to introduce and sustain the HMS Performance Management program of tiered Gemba walks, escalation, problem solving and accountability tracking.
Added 12 mins ago
IT Technical Specialist
Aerospace
Minneapolis, MN · Plymouth, MN
You will report directly to our Senior Software Engineering Manager, and you'll work out of our Minneapolis, MN location on an onsite schedule.
Added 13 mins ago
CORP MGR, COMPENSATION & HRIS
FullBeauty Brands
INDIANAPOLIS, IN
The Manager, Compensation & HRIS manages and oversees FBB’s Human Resources Information Systems (HRIS). The incumbent will develop, implement, and modify requirements based on changing…
Added 16 mins ago
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AVP, Inside Sales Manager
REBRAND - Genstone
Tampa, FL
- $60,000 to $65,000 USD / year
…estate and lending services – including loan servicing, property management, mortgage originations, renovations, and insurance. From asset creation and loan management to renovations and…
Added 17 mins ago
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Sr. Commercial Relationship Manager
Stillman Bank Corp NA
Rockford, IL
- $130,000 to $180,000 USD / year
The Sr. Commercial Relationship Manager is an experienced commercial banker responsible for originating, underwriting, structuring, and managing sound commercial lending relationships. This…

Manager, Contact Center - Planning and Forecasting

United States

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Job details

Posting language: English

Original job description

Location: [[location]] Cities: [[sfstd_jobLocation_obj]] Requisition ID: [[id]] This job will continue to be posted until at least 11/9/2026. If interested, please apply prior to this date. Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

This job is part of a strong team that truly drives change for the airline. The Contact Center Strategy & Planning Team within the Customer Experience organization is at the epicenter of all Customer Experience strategic initiatives.
Works cross-functionally with all groups within the Customer Experience organization, including Customer Experience Innovation and Delivery, Reservations, Service Recovery, and Contact Center Technology, as well as with Finance, Loyalty, Sales and Distribution, among others
This highly analytical position leads a diverse team of analysts specializing in staffing models and financial forecasting. Must be highly analytical, able to adjust focus/priorities frequently and with little notice and be able to understand the challenges of the contact center operation.

What you'll do

Leads a team of analysts who conduct statistical and trend analyses to forecast call/case volume and other key metrics in order to accurately develop financial and staffing models
Partners closely with Finance and Contact Centers to develop budgets, financial forecasts and staffing models to support staffing needs and promote customer experience initiatives
Builds relationships with business owners at all levels within Customer Experience, Reservations and Service Recovery
Works closely with Contact Center leaders to make headcount decisions driven by schedule changes, demand fluctuations, team member changes, etc
Provides a team of analysts with structure, support, and most importantly, care
Leads the budget cycles for Contact Center headcount forecasts that represent ~$300M of annual expense

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in Aviation, Mathematics, Statistics, Finance, Industrial Engineering, Business or related analytical field or equivalent experience/training
5 years of related work experience
Minimum 4 years of experience in workforce planning, contact center strategy, finance, network planning, revenue management, or related airline field
Advanced experience with Excel modeling

Preferred Qualifications- Education & Prior Job Experience

Master's degree
Contact center knowledge (Reservations and/or Service Recovery) and understanding of contact center operations and staffing strategies
Experience working with and presenting to senior leadership
Prior experience with American's financial budget and forecast process

Skills, Licenses & Certifications

Ability to lead a team on projects that impact multiple business units
Strategic mindset with a demonstrated aptitude for understanding the business, working with data, and solving problems creatively
Effective leadership skills with the ability to communicate expectations, motivate team members, provide feedback, delegate tasks and promote career growth of direct report(s)
Advanced experience with Excel and PowerPoint presentation development
Self-motivated individual with a high personal standard of excellence who can work independently to drive for results
Excellent organizational and planning skills
Ability to work within teams to accomplish goals
Excellent presentation skills
Ability to explain technical concepts and adjust messaging based on the audience, including non-technical groups
Ability to influence through outstanding interpersonal skills, collaboration, and negotiation skills

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Cities: [[sfstd_jobLocation_obj]]

Requisition ID: [[id]]

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