Jobs in the United States

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Added 1 min ago
GH
Assistant Business Office Manager
Genesis Healthcare
Belen, NM
- $18 to $24 USD / hour
Support the achievement of nursing center business excellence goals as an Assistant Business Office Manager where you will complete or assist in the oversight of census, billing, accounts…
Added 1 min ago
Ultrasound Technologist - Radiology Diagnostic
Covenant Health
Hobbs, NM
Under the supervision of the Diagnostic Supervisor, Manager or Director, perform ultrasound procedures to assist the physician in the diagnosis and treatment of illness and disease.
Added 1 min ago
Special Operations Certified Athletic Trainer (27 SOW/Cannon AFB, NM) Sign-on Bonus Eligible
Trinzic
Clovis, NM
Serve as an advisor to the HP program Manager and/or Coordinator in matters related to injury prevention, sports medicine, rehabilitation, and bridging.
Added 1 min ago
Technical Trainer (Learning Specialist 3/4)
Los Alamos National Laboratory
Los Alamos, NM
…(WMS-1) is seeking a highly skilled Technical Trainer to directly support the delivery of training programs in support of ALDWP Operations. The primary core tasks of the position may…
Added 1 min ago
Manufacturing Manager 3
Los Alamos National Laboratory
Los Alamos, NM
You will support Production Support Services (PSS) within ALDWP, responsible for production, operations, and manufacturing support for Pit and Detonator production at Los Alamos National…
Added 1 min ago
Database Administrator 3/4
Los Alamos National Laboratory
Los Alamos, NM
The PSS-1 Infrastructure and Data Services Team is seeking an experienced Database Administrator to support mission-critical Oracle environments that enable the Laboratory's Weapons…
Added 1 min ago
Facility Operator 3
Los Alamos National Laboratory
Los Alamos, NM
You will report to the CWF-RLW Operations Manager. You will be responsible for operation of the Radioactive Liquid Waste facility. You will operate liquid waste processing equipment…
Added 1 min ago
GH
Assistant Business Office Manager
Genesis Healthcare
Albuquerque, NM
- $18 to $24 USD / hour
Support the achievement of nursing center business excellence goals as an Assistant Business Office Manager where you will complete or assist in the oversight of census, billing, accounts…
Added 2 mins ago
GH
Assistant Business Office Manager
Genesis Healthcare
Albuquerque, NM
- $18 to $24 USD / hour
Support the achievement of nursing center business excellence goals as an Assistant Business Office Manager where you will complete or assist in the oversight of census, billing, accounts…
Added 2 mins ago
Energy Credits Senior Manager - TCIA
Cherry Bekaert
Santa Fe, NM
As a Senior Manager in our Tax Credits and Incentives Advisory (TCIA) Practice , you will draw on experience in accounting and taxation to provide tax equity investment consulting services…
Added 2 mins ago
General Manager, FSP Operations
Parexel
Santa Fe, NM
Parexel is seeking an experienced and commercially-minded General Manager, Functional Service Provider (FSP) to lead one of our strategic customer relationships. This executive leadership…
Added 2 mins ago
AT
Manager Site Reliability Engineering
Akamai Technologies, Inc.
Santa Fe, NM
- $151,800 to $273,200 USD / year
Our team designs, develops, and manages applications and infrastructure that support Akamai's Compute products and services. We do this while maintaining Akamai's mission at the forefront…
Added 2 mins ago
Field Access Manager - New Orleans
Merck
Santa Fe, NM
The Field Access Manager (FAM) serves as the subject-matter expert on access related issues for healthcare professionals (HCPs) and healthcare organizations (HCOs), and will work…
Added 2 mins ago
UB
Wealth Management Advisor - Santa Fe Cerrillos
U.S. Bank
Santa Fe, NM
- $65,000 to $80,200 USD / year
…smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in…
Added 2 mins ago
Senior National Account Manager, Personal Insurance
Travelers Insurance Company
Santa Fe, NM
Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental…
Added 2 mins ago
Manager, Global Growth Performance
American Express Global Business Travel
Santa Fe, NM
This person is a program leader and coordinator. They do not need to be the expert on everything, and they have support for logistics, but they own the plan and the results.
Added 2 mins ago
Integrations Program Manager
Meta
Santa Fe, NM
Meta is seeking an Integrations Program Manager to lead complex, cross-functional integration programs that connect Meta's products, platforms, and operations at scale. In this role, you…
Added 2 mins ago
Technical Program - Software Delivery - 6 Month Contract
SitusAMC
Santa Fe, NM
Supervise, mentor and support Technical Program Managers & Scrum Masters
Added 2 mins ago
Cybersecurity Engineer (Cloud)
Amentum
Santa Fe, NM
Integrate cloud security telemetry with Security Operations and the managed security service provider. Support escalated investigations when cloud expertise is needed.
Added 2 mins ago
Airside Experience Specialist
Signature Aviation
Santa Fe, NM
…you'll combine exceptional hospitality with hands-on operational support to ensure our guests feel cared for, from wheels down to wheels…
Added 2 mins ago
Senior Cybersecurity Architect (Cloud)
Amentum
Santa Fe, NM
Lead complex platform changes and escalations while sharing implementation, tuning, and support work with the Cloud Security Engineer.
Added 2 mins ago
Automation, Robotics, and Control Deputy Group Leader (R&D Manager 3)
Los Alamos National Laboratory
Los Alamos, NM
…Circuit Board (PCB) design, and firmware/software development to support these…
Added 2 mins ago
Radiological Controls Supervisor
Salado Isolation Mining Contractors
Carlsbad, NM
The successful candidate will be responsible for day-to-day implementation of the WIPP Radiological Control Program and Conduct of Operations in allaspects of routine, abnormal, and…
Added 2 mins ago
Engineering Services Manager
Salado Isolation Mining Contractors
Carlsbad, NM
The successful candidate will provide daily leadership and management support to design engineering personnel and configuration management personnel. Work with the WIPP management team to…
Added 2 mins ago
VH
Lead Housekeeping Aid
Veterans Health Administration
Newington, CT
- $21 to $25 USD / hour
…clean rooms, patient areas, laboratory, pharmacy, offices, support and patient areas, isolation rooms, storage rooms, corridors, stairwells, toilet rooms, shower rooms, and all other…

Manager, Contact Center - Planning and Forecasting

United States

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Job details

Posting language: English

Original job description

Location: [[location]] Cities: [[sfstd_jobLocation_obj]] Requisition ID: [[id]] This job will continue to be posted until at least 11/9/2026. If interested, please apply prior to this date. Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

This job is part of a strong team that truly drives change for the airline. The Contact Center Strategy & Planning Team within the Customer Experience organization is at the epicenter of all Customer Experience strategic initiatives.
Works cross-functionally with all groups within the Customer Experience organization, including Customer Experience Innovation and Delivery, Reservations, Service Recovery, and Contact Center Technology, as well as with Finance, Loyalty, Sales and Distribution, among others
This highly analytical position leads a diverse team of analysts specializing in staffing models and financial forecasting. Must be highly analytical, able to adjust focus/priorities frequently and with little notice and be able to understand the challenges of the contact center operation.

What you'll do

Leads a team of analysts who conduct statistical and trend analyses to forecast call/case volume and other key metrics in order to accurately develop financial and staffing models
Partners closely with Finance and Contact Centers to develop budgets, financial forecasts and staffing models to support staffing needs and promote customer experience initiatives
Builds relationships with business owners at all levels within Customer Experience, Reservations and Service Recovery
Works closely with Contact Center leaders to make headcount decisions driven by schedule changes, demand fluctuations, team member changes, etc
Provides a team of analysts with structure, support, and most importantly, care
Leads the budget cycles for Contact Center headcount forecasts that represent ~$300M of annual expense

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in Aviation, Mathematics, Statistics, Finance, Industrial Engineering, Business or related analytical field or equivalent experience/training
5 years of related work experience
Minimum 4 years of experience in workforce planning, contact center strategy, finance, network planning, revenue management, or related airline field
Advanced experience with Excel modeling

Preferred Qualifications- Education & Prior Job Experience

Master's degree
Contact center knowledge (Reservations and/or Service Recovery) and understanding of contact center operations and staffing strategies
Experience working with and presenting to senior leadership
Prior experience with American's financial budget and forecast process

Skills, Licenses & Certifications

Ability to lead a team on projects that impact multiple business units
Strategic mindset with a demonstrated aptitude for understanding the business, working with data, and solving problems creatively
Effective leadership skills with the ability to communicate expectations, motivate team members, provide feedback, delegate tasks and promote career growth of direct report(s)
Advanced experience with Excel and PowerPoint presentation development
Self-motivated individual with a high personal standard of excellence who can work independently to drive for results
Excellent organizational and planning skills
Ability to work within teams to accomplish goals
Excellent presentation skills
Ability to explain technical concepts and adjust messaging based on the audience, including non-technical groups
Ability to influence through outstanding interpersonal skills, collaboration, and negotiation skills

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Cities: [[sfstd_jobLocation_obj]]

Requisition ID: [[id]]

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