Jobs in the United States

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Added 1 min ago
V
Entry Level Vehicle Service Specialist
Valvoline
Ridgeland, MS
- $14 USD / hour
…Lube Technician and deliver exceptional customer service while learning automotive maintenance from the ground up. Whether you’re a recent graduate, career changer, veteran, or just…
Added 1 min ago
BS
Provider Coding Compliance Consultant
Baylor Scott & White Health
Jackson, MS
- $30.52 USD / hour
Baylor Scott & White Health (BSWH) is committed to an effective compliance program. The Provider Coding Compliance Consultant reports to the Coding Compliance Manager works under the…
Added 1 min ago
SQA Tester (Remote)
GovCIO
Jackson, MS
…Technical Management and Strategic Solutioning Support (HTMS) program within the Department of Veterans Affairs (VA) Office of Information and Technology (OIT). This role is a fully remote…
Added 1 min ago
Senior Product Manager (Remote)
GovCIO
Jackson, MS
The Senior Product Manager directs shared services and product delivery from design through implementation and testing, supporting FHIR data governance and data quality/pipeline efforts…
Added 1 min ago
Software Engineering, Team Manager
Pearson
Jackson, MS
…customer outcomes. Also known in the market as: Engineering Manager; Software Development Manager; Technology Manager; Software Engineering People…
Added 1 min ago
Senior Cybersecurity Architect (Cloud)
Amentum
Jackson, MS
Design and implement security architectures for generative AI, machine learning, enterprise copilot, and agentic systems, including secure access, data protection, identity, logging,…
Added 1 min ago
Cybersecurity Engineer (Cloud)
Amentum
Jackson, MS
Implement and operate security controls for approved AI and machine-learning services, enterprise copilots, generative AI applications, retrieval-augmented generation, agents, and tool…
Added 1 min ago
V
Entry Level Vehicle Service Specialist
Valvoline
Jackson, MS
- $14 USD / hour
…Lube Technician and deliver exceptional customer service while learning automotive maintenance from the ground up. Whether you’re a recent graduate, career changer, veteran, or just…
Added 4 mins ago
Senior Product Manager, Constellation Services
Planet
San Francisco, CA
…agreed-upon roadmap for both products in parallel, then work with program management, engineering, ground systems, and satellite operations to design, build, and launch reliable, secure,…
Added 4 mins ago
Senior Product Manager, Constellation Services
Planet
Arlington, VA
…agreed-upon roadmap for both products in parallel, then work with program management, engineering, ground systems, and satellite operations to design, build, and launch reliable, secure,…
Added 7 mins ago
FF
Full-Time Sales Lead - Famous Footwear
Famous Footwear
COLORADO SPRINGS, CO
- Full-time
Career Development and Learning Opportunities. We provide education assistance of up to $7500 per year for full-time associates and provide opportunities for associates who want to grow…
Added 8 mins ago
District Manager
Center for Vein Restoration
Greensboro, NC · Columbia, SC
Added 13 mins ago
NM
Manager, Advanced Practice Provider - Transplant Surgery, Full-time, Days
Northwestern Memorial Healthcare
Chicago, IL
- $80.66 to $108.89 USD / hour
- Full-time
The Manager, Advanced Practice Provider reflects the mission, vision, and values of Northwestern Medicine, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and…
Added 23 mins ago
Forklift Operator - 12hr. Night Shift - Starting at $22.35/hr.
Graham Packaging Company
Fremont, OH
…innovation, as well as demonstrating collaboration, embracing learning, and taking action for continuous improvement and…
Added 23 mins ago
W
(USA) Optical Associate, Non-Certified – Sam’s Club. Full-Time. Reynoldsburg, OH. $20.00+ USD Hourly
Walmart
REYNOLDSBURG, OH
- $20 to $28 USD / hour
- Full-time
Added 23 mins ago
Ohio Career Launch Youth Specialist
Workforce Services Unlimited, Inc.
Wilmington, OH
…is a plus. Part of our Ohio Career Launch Youth Employment Program team through the OhioMeansJobs center and under our contract agreement with the County Lead Agency. Duties: - Responsible…
Added 23 mins ago
Business Systems Analyst Consultant
PNC
Strongsville, OH
…encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their…
Added 23 mins ago
Detection & Investigation Associate: Outbound Zelle Fraud
PNC
Strongsville, OH
…encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their…
Added 23 mins ago
W
(USA) Lead, Operations (All Distribution/Fulfillment Centers) - Logistics
Walmart
Groveport, OH
- $26.95 to $30.45 USD / hour
Supports associate engagement by providing learning opportunities building relationships providing crosstraining opportunities and consistently encouraging teamwork with other areas Ensures…
Added 23 mins ago
RN Clinical Lead - Intermediate Care (Mansfield)
OhioHealth
Mansfield, OH
…the design, development, implementation and evaluation of the program services within area of responsibility. The RN Clinical Leader assures quality, service, and satisfaction goals are…
Added 23 mins ago
Maintenance Supervisor
Graham Packaging Company
Mason, OH
Assists Maintenance Manager in updating and improving the Preventative Maintenance Program.
Added 23 mins ago
Product Manager II
PNC
Cleveland, OH
…opportunity to contribute to the company’s success. As a Product Manager II within PNC's Debit Card Product Management organization, you will be based in Pittsburgh, PA, Philadelphia, PA,…
Added 23 mins ago
Product Manager II
PNC
Cleveland, OH
…opportunity to contribute to the company’s success. As a Product Manager II within PNC's Onboarding Strategy and Communications team, you will be based in Pittsburgh,…
Added 23 mins ago
W
Auto Care Center Service Manager
Walmart
CINCINNATI, OH
- $19 to $32 USD / hour
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to…
Added 24 mins ago
D
Director. Compliance & Safety, Road Transport, US
DSV
Lancaster, TX
- $140,000 to $175,000 USD / year
Own the driver qualification (DQ) program in accordance with FMCSA requirements (49 CFR Part 391), including applications, motor vehicle records (MVRs), Pre-Employment Screening Program…

Manager, Contact Center - Planning and Forecasting

United States

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Job details

Posting language: English

Original job description

Location: [[location]] Cities: [[sfstd_jobLocation_obj]] Requisition ID: [[id]] This job will continue to be posted until at least 11/9/2026. If interested, please apply prior to this date. Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

This job is part of a strong team that truly drives change for the airline. The Contact Center Strategy & Planning Team within the Customer Experience organization is at the epicenter of all Customer Experience strategic initiatives.
Works cross-functionally with all groups within the Customer Experience organization, including Customer Experience Innovation and Delivery, Reservations, Service Recovery, and Contact Center Technology, as well as with Finance, Loyalty, Sales and Distribution, among others
This highly analytical position leads a diverse team of analysts specializing in staffing models and financial forecasting. Must be highly analytical, able to adjust focus/priorities frequently and with little notice and be able to understand the challenges of the contact center operation.

What you'll do

Leads a team of analysts who conduct statistical and trend analyses to forecast call/case volume and other key metrics in order to accurately develop financial and staffing models
Partners closely with Finance and Contact Centers to develop budgets, financial forecasts and staffing models to support staffing needs and promote customer experience initiatives
Builds relationships with business owners at all levels within Customer Experience, Reservations and Service Recovery
Works closely with Contact Center leaders to make headcount decisions driven by schedule changes, demand fluctuations, team member changes, etc
Provides a team of analysts with structure, support, and most importantly, care
Leads the budget cycles for Contact Center headcount forecasts that represent ~$300M of annual expense

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in Aviation, Mathematics, Statistics, Finance, Industrial Engineering, Business or related analytical field or equivalent experience/training
5 years of related work experience
Minimum 4 years of experience in workforce planning, contact center strategy, finance, network planning, revenue management, or related airline field
Advanced experience with Excel modeling

Preferred Qualifications- Education & Prior Job Experience

Master's degree
Contact center knowledge (Reservations and/or Service Recovery) and understanding of contact center operations and staffing strategies
Experience working with and presenting to senior leadership
Prior experience with American's financial budget and forecast process

Skills, Licenses & Certifications

Ability to lead a team on projects that impact multiple business units
Strategic mindset with a demonstrated aptitude for understanding the business, working with data, and solving problems creatively
Effective leadership skills with the ability to communicate expectations, motivate team members, provide feedback, delegate tasks and promote career growth of direct report(s)
Advanced experience with Excel and PowerPoint presentation development
Self-motivated individual with a high personal standard of excellence who can work independently to drive for results
Excellent organizational and planning skills
Ability to work within teams to accomplish goals
Excellent presentation skills
Ability to explain technical concepts and adjust messaging based on the audience, including non-technical groups
Ability to influence through outstanding interpersonal skills, collaboration, and negotiation skills

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Cities: [[sfstd_jobLocation_obj]]

Requisition ID: [[id]]

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