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Added 1 min ago
J
Senior Director of Operational Excellence
Jobgether
Remote, United States
- $180,000 to $240,000 USD / year
Collaborate with Finance and Operations to quantify improvement opportunities, validate savings, and deliver measurable EBITDA improvements.
Added 2 mins ago
Energy Credits Senior Manager - TCIA
Cherry Bekaert
Jeffersonville, IN
Bachelor's degree in accounting, finance, or other business-related field
Added 2 mins ago
Assistant Chief Executive Officer (ACEO) - Fort Wayne, IN
Community Health Systems
Fort Wayne, IN
…sustainability. The position serves as part of the leadership development program and will require future relocation to prepare for advancement within the…
Added 2 mins ago
STUDENT TRAINEE (AUDITING)
Defense Finance and Accounting Service
Indianapolis, IN
Added 2 mins ago
SUPERVISORY FINANCIAL SPECIALIST
Defense Finance and Accounting Service
Indianapolis, IN
Added 2 mins ago
SUPERVISORY FINANCIAL ANALYST
Defense Finance and Accounting Service
Indianapolis, IN
Added 2 mins ago
SUPERVISORY FINANCIAL SYSTEMS SPECIALIST
Customs and Border Protection
Indianapolis, IN
…Security, within U.S. Customs and Border Protection, Office of Finance, located in Indianapolis, IN. Additional selections may be made to include other organizational divisions and/or units…
Added 2 mins ago
IT Category Buyer
Amentum
Indianapolis, IN
Support business units with resolving quality and delivery issues, and ensuring that supplies meet all program schedules resulting from source selection.
Added 2 mins ago
Technical Program - Software Delivery - 6 Month Contract
SitusAMC
Indianapolis, IN
Support and guide Technical Program Managers & Scrum Masters in the development and adherence of best practices and procedures
Added 2 mins ago
Senior Manager, Product – Ductless Residential HVAC
GE Appliances, a Haier company
Indianapolis, IN
…Technology, Manufacturing, Sourcing, Sales, Marketing, Quality, Finance, Supply Chain, Service, Regulatory, and external partners. The role contributes to product plans, commercial…
Added 3 mins ago
SSP Incident Response Manager
State of Indiana
Indianapolis, IN
…operations of the Hoosier Helper Safety Service Patrol (SSP) program in Central Indiana and the Falls City (Louisville north) areas. The SSP Incident Response Manager is responsible for…
Added 3 mins ago
Senior Elementary Math Specialist
State of Indiana
Indianapolis, IN
Ability to prepare monthly finance and accounting reports to maintain program budget and grants.
Added 3 mins ago
Finance Business Operations Asc Mgr - L4
Lockheed Martin
Huntsville, AL · Sunnyvale, CA · Huntsville · Sunnyvale
Works in the Finance and Business Operations organization supporting program/product areas. Responsible for driving business results for a major program or portfolio of programs by…
Added 3 mins ago
Financial Management - E2
Lockheed Martin
Highlands Ranch, CO · Highlands Ranch
Performs one or more multiple financial activities within various finance job functions (FP&A, Overhead, Program Finance, Accounting, Controller, etc.). Will include some or all of the…
Added 3 mins ago
Supply Chain Intern
Lockheed Martin
Stratford, CT · Stratford
…priority, we provide career opportunities designed to propel development and boost agility. Our flexible schedules, competitive pay, and comprehensive benefits enable our employees to live…
Added 3 mins ago
Multifunctional Manufacturing Planner Sr Mgr - L6
Lockheed Martin
Orlando, FL · Orlando
Collaborate cross functionally with manufacturing, engineering, global supply chain, integrated planning, finance and quality counterparts to identify and react to changing needs; pivot…
Added 3 mins ago
Environmental Health & Safety Engineer Sr Stf - E5
Lockheed Martin
Remote, United States
Experience with internal and external stakeholder relationship development (Finance, EHS, Sustainability, Supply Chain, Business Areas, Facilities and external regulators/consultants)
Added 4 mins ago
Systems Engineering Asc Mgr - L4
Lockheed Martin
Orlando, FL · Orlando
Interface with a variety of stakeholders including internal LM, subcontractors, and external government, engineering, finance and program management disciplines
Added 4 mins ago
Project Engineer Sr - E3
Lockheed Martin
Littleton, CO · Littleton
Join our team as a Project Engineer Sr for the NGI-PaCE team where you will work on the development of a sophisticated avionics product in a world class development environment. You will be…
Added 4 mins ago
Project Management & Planning Operations Sr Mgr - L6
Lockheed Martin
Grand Prairie, TX · Grand Prairie
Coordination and collaboration with Business Development, Capture Management, Engineering and Technology, LM Production Sites, and Program Management to align strategy and execution.
Added 4 mins ago
Financial Management Stf - E4
Lockheed Martin
Palmdale, CA · Fort Worth, TX · Palmdale · Fort Worth
Performs one or more multiple financial activities within various finance job functions (FP&A, Overhead, Program Finance, Accounting, Controller, etc.). Will include some or all of the…
Added 4 mins ago
Project Specialist Sr - E3
Lockheed Martin
Moorestown, NJ · Moorestown
…supporting and directing the efforts of a GS team that includes Program Integration (PI), Center of Excellence (COE), and subcontractor personnel for International programs within the…
Added 6 mins ago
VH
Logistics Management Specialist
Veterans Health Administration
Cincinnati, OH
- $77,785 to $101,126 USD / year
…serve the full range of supply chain needs. Participates in the development of supply chain management practices for facility maintenance activities, with a focus on long range planning…
Added 6 mins ago
UC
Supervisory Budget Analyst
U.S. Coast Guard
Glen Burnie, MD
- $143,913 to $187,093 USD / year
You will serve as a Supervisory Budget Analyst and be responsible for directing all budget planning and development efforts in two separate Coast Guard financial systems for the SFLC, the…
Added 8 mins ago
FS
Loan Assistant/Specialist (Agricultural)
Farm Service Agency
Location Negotiable After Selection
- $50,460 to $97,087 USD / year
…abilities necessary to do the work of the position, such as: finance, business administration, economics, accounting, engineering, mathematics, banking and credit, law, statistics, or…

Manager, Contact Center - Planning and Forecasting

United States

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Job details

Posting language: English

Original job description

Location: [[location]] Cities: [[sfstd_jobLocation_obj]] Requisition ID: [[id]] This job will continue to be posted until at least 11/9/2026. If interested, please apply prior to this date. Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

This job is part of a strong team that truly drives change for the airline. The Contact Center Strategy & Planning Team within the Customer Experience organization is at the epicenter of all Customer Experience strategic initiatives.
Works cross-functionally with all groups within the Customer Experience organization, including Customer Experience Innovation and Delivery, Reservations, Service Recovery, and Contact Center Technology, as well as with Finance, Loyalty, Sales and Distribution, among others
This highly analytical position leads a diverse team of analysts specializing in staffing models and financial forecasting. Must be highly analytical, able to adjust focus/priorities frequently and with little notice and be able to understand the challenges of the contact center operation.

What you'll do

Leads a team of analysts who conduct statistical and trend analyses to forecast call/case volume and other key metrics in order to accurately develop financial and staffing models
Partners closely with Finance and Contact Centers to develop budgets, financial forecasts and staffing models to support staffing needs and promote customer experience initiatives
Builds relationships with business owners at all levels within Customer Experience, Reservations and Service Recovery
Works closely with Contact Center leaders to make headcount decisions driven by schedule changes, demand fluctuations, team member changes, etc
Provides a team of analysts with structure, support, and most importantly, care
Leads the budget cycles for Contact Center headcount forecasts that represent ~$300M of annual expense

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in Aviation, Mathematics, Statistics, Finance, Industrial Engineering, Business or related analytical field or equivalent experience/training
5 years of related work experience
Minimum 4 years of experience in workforce planning, contact center strategy, finance, network planning, revenue management, or related airline field
Advanced experience with Excel modeling

Preferred Qualifications- Education & Prior Job Experience

Master's degree
Contact center knowledge (Reservations and/or Service Recovery) and understanding of contact center operations and staffing strategies
Experience working with and presenting to senior leadership
Prior experience with American's financial budget and forecast process

Skills, Licenses & Certifications

Ability to lead a team on projects that impact multiple business units
Strategic mindset with a demonstrated aptitude for understanding the business, working with data, and solving problems creatively
Effective leadership skills with the ability to communicate expectations, motivate team members, provide feedback, delegate tasks and promote career growth of direct report(s)
Advanced experience with Excel and PowerPoint presentation development
Self-motivated individual with a high personal standard of excellence who can work independently to drive for results
Excellent organizational and planning skills
Ability to work within teams to accomplish goals
Excellent presentation skills
Ability to explain technical concepts and adjust messaging based on the audience, including non-technical groups
Ability to influence through outstanding interpersonal skills, collaboration, and negotiation skills

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Cities: [[sfstd_jobLocation_obj]]

Requisition ID: [[id]]

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